Whoops, my bad. Should have looked at the code a bit closer. Issue with a login cookie so javascript code was not showing when I thought I was logged out.
Thanks for quick response.
Also, just tested on my dev machine and does not seem to work with older version of GA either (_gag.push).
Change line 169 in file freshdesk-ext.php to add a space between the first and last name:
$user_name= $current_user->user_firstname.' '.$current_user->user_lastname;
