shiangying's Replies | WordPress.org

Which payment gateway are you using? WooPayments and PayPal.
How did your customers verify they were charged? The charges were shown in their bank transactions details
Were there any recent changes on your site? No

Test orders using WooPayments went through successfully.

There’s no error log in Woocommerce Logs

WordPress Environment

WordPress address (URL): https://www.marialuciabakes.com
Site address (URL): https://www.marialuciabakes.com
WC Version: 9.5.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: nginx/1.22.1
PHP Version: 8.1.22
PHP Post Max Size: 256 MB
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 8.5.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 8.0.31-google
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 9.4.3
WC Database Prefix: enStQ_
Total Database Size: 53.87MB
Database Data Size: 45.25MB
Database Index Size: 8.62MB
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attachment: 192
custom_css: 1
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ifso_triggers: 1
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od_url_metrics: 37
page: 20
post: 174
product: 22
product_variation: 53
revision: 867
shop_coupon: 4
shop_order_placehold: 34
wp_font_face: 36
wp_font_family: 12
wp_global_styles: 1
wp_navigation: 1
wpcode: 3 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (29)

Activity Log: by Activity Log Team – 2.11.2
Enhanced Responsive Images: by WordPress Performance Team – 1.4.0
Image Placeholders: by WordPress Performance Team – 1.2.0
Elementor Pro: by Elementor.com – 3.26.3
Elementor: by Elementor.com – 3.26.4
Embed Optimizer: by WordPress Performance Team – 0.4.0
Site Kit by Google: by Google – 1.144.0
If-So Geolocation: by If So Plugin – 1.4.1
If-So: by If So Plugin – 1.9.3
If-So Elementor Extension: by If-So Technologies LTD – 1.3
If-So Trigger Events Extension: by If So Plugin – 1.11.1
Image Prioritizer: by WordPress Performance Team – 0.3.0
Mailchimp for WooCommerce: by Mailchimp – 5.1
Optimization Detective: by WordPress Performance Team – 0.9.0
Performance Lab: by WordPress Performance Team – 3.7.0
Performant Translations: by WordPress Performance Team – 1.2.0
Redirection: by John Godley – 5.5.1
Speculative Loading: by WordPress Performance Team – 1.3.1
TikTok: by TikTok – 1.3.0
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.6.0
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Modern Image Formats: by WordPress Performance Team – 2.4.0
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WordPress Importer: by wordpressdotorg – 0.8.3
Yoast SEO: by Team Yoast – 24.2 Inactive Plugins (0) Dropin Plugins ()

object-cache.php: Performance Lab Server Timing Object Cache Drop-In Settings

Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 979 KB WC Pages

Shop base: #11 - /shop/
Cart: #12 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #13 - /checkout/ - Contains the woocommerce/checkout block
My account: #14 - /my-account/
Terms and conditions: #14710 - /terms-of-use/ Theme

Name: Hello Elementor
Version: 3.2.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔ Templates

Overrides: – WooPayments

Version: 8.7.1
Connected to WPCOM: Yes
WPCOM Blog ID: 239919239
Account ID: acct_1QWtQNCFa4EJubvP
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Disabled
Auth and Capture: Disabled
Documents: Enabled
Logging: Enabled Product Bundles

Database Version: 8.3.0
Loopback Test: ✔
Template Overrides: – WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: IE
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: –
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
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mobile-app-banner
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pattern-toolkit-full-composability
product-custom-fields
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printful
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subscriptions
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transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
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product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
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Daily Cron: ✔ Next scheduled: 2025-01-15 06:41:32 +00:00
Options: ✔
Notes: 72
Onboarding: skipped Action Scheduler

Canceled: 12
Oldest: 2024-12-17 00:00:37 +0000
Newest: 2025-01-14 21:20:40 +0000

Complete: 1,223
Oldest: 2024-12-15 05:24:12 +0000
Newest: 2025-01-15 05:07:46 +0000

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Generated at: 2025-01-15 05:16:57 +00:00
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Forum: Plugins
In reply to: [WooCommerce] Order invoice font size and height are incorrect

Thread Starter shiangying

(@shiangying)

2 years, 2 months ago

Hi @beautyofcode,

Does this occur when viewing the email in all email clients and/or browsers?
- Yes
Has this been an ongoing issue or one that recently surfaced? If the latter do you recall any updates/changes made to the site before this first popped up?
- It’s been an ongoing issue.
Are you currently using any email management plugins?
- Constant Contact.

== Server Environment ==
Operating System: Linux
Software: nginx/1.22.1
MySQL version: Percona Server (GPL), Release 29, Revision 11ad961 v5.7.26-29
PHP Version: 8.0.25
PHP Memory Limit: 1073741824
PHP Max Input Vars: 5000
PHP Max Post Size: 512M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

== WordPress Environment ==
Version: 6.4.3
Site URL: https://projectnooyou.com
Home URL: https://projectnooyou.com
WP Multisite: No
Max Upload Size: 512 MB
Memory limit: 128M
Max Memory limit: 256M
Permalink Structure: /%postname%/
Language: en-US
Timezone: 0
Admin Email: mark@projectnooyou.com
Debug Mode: Inactive

== Theme ==
Name: Hello Elementor
Version: 3.0.1
Author: Elementor Team
Child Theme: No

== User ==
Role: administrator
WP Profile lang: en_US
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36

== Active Plugins ==
Code Snippets
Version: 3.6.2
Author: Code Snippets Pro

Constant Contact Forms for WordPress
    Version: 2.4.4
    Author: Constant Contact

Elementor
    Version: 3.19.2
    Author: Elementor.com

Elementor Pro
    Version: 3.19.2
    Author: Elementor.com

Koko Analytics
    Version: 1.3.6
    Author: ibericode

Post Hit Counter
    Version: 1.3.2
    Author: Hugh Lashbrooke

ShareASale WooCommerce Tracker
    Version: 1.5.4
    Author: ShareASale.com, Inc.

Smush
    Version: 3.15.5
    Author: WPMU DEV

WooCommerce
    Version: 8.6.1
    Author: Automattic

WooCommerce Legacy REST API
    Version: 1.0.1
    Author: WooCommerce

WooPayments
    Version: 7.2.0
    Author: Automattic

Yoast SEO
    Version: 22.0
    Author: Team Yoast

== Must-Use Plugins ==
EasyWP Plugin
Version: 1.0.12
Author: Namecheap, Inc.

== Features ==
Custom Fonts: 0
Custom Icons: 0

== Integrations ==

woocommerce: Active

== Elementor Experiments ==
Improved Asset Loading: Active
Improved CSS Loading: Active
Inline Font Icons: Active
Additional Custom Breakpoints: Active by default
admin_menu_rearrangement: Inactive by default
Flexbox Container: Active
Upgrade Swiper Library: Inactive by default
Grid Container: Active
Default to New Theme Builder: Active by default
Hello Theme Header & Footer: Active by default
Editor Top Bar: Inactive by default
Optimized Gutenberg Loading: Active by default
Build with AI: Active by default
Landing Pages: Active by default
Nested Elements: Inactive by default
Lazy Load Background Images: Inactive by default
Optimize Image Loading: Active by default
Global Style Guide: Active by default
Page Transitions: Active by default
Notes: Active by default
Display Conditions: Inactive by default
Form Submissions: Active by default
Scroll Snap: Active by default
Menu: Inactive by default
Taxonomy Filter: Inactive by default

== Log ==

Log: showing 20 of 372024-02-06 01:53:38 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.19.0’,
‘to’ => ‘3.19.1’,
)]
2024-02-06 01:53:40 [info] elementor::elementor_updater Started
2024-02-06 01:53:40 [info] Elementor/Upgrades – _on_each_version Start
2024-02-06 01:53:40 [info] Elementor/Upgrades – _on_each_version Finished
2024-02-06 01:53:40 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.19.0’,
‘to’ => ‘3.19.1’,
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2024-02-06 16:41:53 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.19.0’,
‘to’ => ‘3.19.1’,
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2024-02-06 16:41:56 [info] elementor-pro::elementor_pro_updater Started
2024-02-06 16:41:56 [info] Elementor Pro/Upgrades – _on_each_version Start
2024-02-06 16:41:56 [info] Elementor Pro/Upgrades – _on_each_version Finished
2024-02-06 16:41:56 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.19.0’,
‘to’ => ‘3.19.1’,
)]
2024-02-06 16:41:58 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.19.0’,
‘to’ => ‘3.19.1’,
)]
2024-02-08 01:53:51 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.19.1’,
‘to’ => ‘3.19.2’,
)]
2024-02-08 01:53:54 [info] elementor::elementor_updater Started
2024-02-08 01:53:54 [info] Elementor/Upgrades – _on_each_version Start
2024-02-08 01:53:54 [info] Elementor/Upgrades – _on_each_version Finished
2024-02-08 01:53:54 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.19.1’,
‘to’ => ‘3.19.2’,
)]
2024-02-11 01:26:55 [info] elementor-pro::elementor_pro_updater Started
2024-02-11 01:26:55 [info] Elementor Pro/Upgrades – _on_each_version Start
2024-02-11 01:26:55 [info] Elementor Pro/Upgrades – _on_each_version Finished
2024-02-11 01:26:55 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.19.1’,
‘to’ => ‘3.19.2’,
)]

PHP: showing 3 of 3PHP: 2023-12-23 08:30:52 [warning X 6][/var/www/wptbox/wp-content/plugins/elementor/includes/managers/image.php::113] Trying to access array offset on value of type bool [array (
‘trace’ => ‘ 0: Elementor\Core\Logger\Manager -> shutdown()

‘,
)]
PHP: 2024-01-30 13:54:13 [warning X 1][/var/www/wptbox/wp-content/plugins/elementor/core/files/manager.php::111] unlink(/var/www/wptbox/wp-content/uploads/elementor/css/post-11.css): No such file or directory [array (
‘trace’ => ‘ 0: Elementor\Core\Logger\Manager -> shutdown()

‘,
)]
PHP: 2024-01-30 13:54:13 [warning X 1][/var/www/wptbox/wp-content/plugins/elementor/core/files/manager.php::111] unlink(/var/www/wptbox/wp-content/uploads/elementor/css/post-9.css): No such file or directory [array (
‘trace’ => ‘ 0: Elementor\Core\Logger\Manager -> shutdown()

‘,
)]

JS: showing 3 of 3JS: 2023-12-23 09:02:26 [error X 14][https://projectnooyou.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.18.3:3:806846] Cannot read properties of undefined (reading ‘localized’)
JS: 2024-01-05 01:52:09 [error X 1][https://projectnooyou.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.18.3:3:898087] Cannot read properties of undefined (reading ‘val’)
JS: 2024-02-12 07:02:35 [error X 1][https://projectnooyou.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:28760] Cannot read properties of undefined (reading ‘value’)

== Elementor – Compatibility Tag ==

Elementor Pro: Compatibility not specified

== Elementor Pro – Compatibility Tag ==

Forum: Plugins
In reply to: [WooCommerce] Order invoice font size and height are incorrect

Thread Starter shiangying

(@shiangying)

2 years, 2 months ago

Hi @carolm29, I customized the template in Dashboard – WooCommerce Settings – Emails. I didn’t use Elementor or another plugin to customize it.

I had spoken with Elementor Support, and they said that the issue is not with Elementor.

Thanks for your attention.

Viewing 7 replies - 1 through 7 (of 7 total)