Thomas Shellberg
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Buying more than one downloadable productIt is possible to do some of this using a Variable product if a “Child” voucher was a variation and an “Adult” voucher was another variation. However, the core WooCommerce plugin doesn’t have a way to force one variation to be purchased along with another variation.
This would either need to be accomplished using a code customization or with a plugin.
The Force Sells plugin would be a way to force one variation to be in the cart if another is purchased:
Forum: Plugins
In reply to: [WooCommerce] WordPress, Woocommerce and Slow Page Loads.Hi Paul,
I’ve tested the Shop page using Query Monitor on my own local website – the total query time was just over one-hundredth of a second – quite fast!
Usually your database server will cache queries, particularly ones that are called quite often. I would check to see if your server has any database caching enabled.
Beyond that, it could be simply that your site’s database server is sometimes overloaded or slow to respond. One way to check this is to copy your site to a local testing environment and compare load times.
Forum: Plugins
In reply to: [WooCommerce] How can I change the meta title on the shop page?Hi @on_edge,
It looks like this can be done pretty easily using Yoast’s SEO plugins:
https://kb.yoast.com/kb/how-do-i-change-the-woocommerce-shop-page-title/
Forum: Plugins
In reply to: [WooCommerce] WooCommerce and blog entriesHi there @gorachand,
WooCommerce doesn’t have its own special page type so I’m not sure exactly what you’re seeing. Perhaps it’s information added by a plugin, your theme, or a page builder integration. My guess is that your theme is adding this information as part of its default template.
This wouldn’t be related to WooCommerce but perhaps that helps you figure out what could be going wrong here.
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Shipping zones not workingHi there,
>I have a shipping zone set up for the US, and products associated with that zone, but whenever a product is entered into the cart the zone for it is not recognized and the debug message displayed (Customer matched zone “Locations not covered by your other zones”)
This sounds like a conflict, perhaps with a plugin that is overriding the default zone behavior.
Try with only WooCommerce enabled and see if it matches your zones properly.
For what it’s worth, products are not associated with zones; a zone is a geographic area which contains shipping methods.
Forum: Plugins
In reply to: [WooCommerce] Woocommerce is too heavy for a product listing website.Hi @marty2010,
If you want users to be able to publish content on your site(by creating posts), you’re going to need some extra functionality to allow front-end posting. Either a plugin or your own customization if you believe the existing plugins are too bloated.
Forum: Plugins
In reply to: [WooCommerce] Virtual, downloadable product ordersHi @hilarylittle,
Sorry for the wait in the response. By “when people purchase 2 products”, do you mean 2 separate downloadable products or when people purchase a single item with 2 as the quantity?
If it’s just a simple PDF file it probably makes sense to set the product to ‘Sold Individually’ as the user will only get another exact copy of the PDF file if they order multiple quantities.
When editing the product, the Inventory tab has a ‘Sold individually’ option.
Forum: Plugins
In reply to: [WooCommerce Admin] Gross Revenue WrongWe haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, I would create a ticket as Hari mentioned.
Thanks!
Hi @jane-taubman,
Indeed, the postcode is hidden by default for Zimbabwe. From what I can tell, that’s correct, as Zimbabwe doesn’t have postal codes.
It sounds like your Stripe rules are declining the transaction because the postal code is missing. I would double-check your fraud settings in Stripe:
https://dashboard.stripe.com/radar/rules
Perhaps Stripe support can help you determine why it fails postcode validation even though the postcode isn’t given.
Check your Stripe logs for this user and see exactly what the error message is:
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] WC + Stripe simple API-connectionYou shouldn’t be modifying the plugin directly; use a hook:
https://docs.woocommerce.com/document/introduction-to-hooks-actions-and-filters/
You could probably just return an empty string (”) or null, I’m not sure. You’ll have to test it.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Unable to process at this time errorHi @spingary,
I would really recommend cleaning up/removing the log file you posted as it has identifiable information in there.
I think this will require some more in-depth troubleshooting than is possible here. I’m not able to reproduce these errors, so we would need to know exact steps to replicate this.
Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Pending orders and nothing happensHey @jesusowins,
If the transaction goes through you should see a couple of things within the order:
* An order note with the Stripe transaction ID.
* A link towards the top left of the screen that goes directly to the Stripe dashboard to view that transaction.Are either of those visible?
It seems like you have commented on an existing GitHub issue for this. Communication about improvements to this can take place there:
https://github.com/woocommerce/woocommerce-gateway-stripe/issues/918
Other ideas are to prevent users from registering on the site without checking out first(no registration on the My Account page).
You could also implement tighter controls on user registration, some examples:
https://wpforms.com/simple-tricks-to-eliminate-spam-user-registration/
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Stripe does not work on my pageThere have been a couple of other forum posts regarding large icons so I would follow the advice from here:
https://wordpress.org/support/topic/stripe-credit-card-so-big/
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Stripe Credit Card So BigHi @maillokali,
This has been mentioned before, here:
https://wordpress.org/support/topic/credit-card-icons-very-big/
This is due to CSS from your theme or custom CSS. You can either fix your custom CSS(maybe the selectors need to be more specific to not apply to these icons) or you can add additional CSS to target these icons and set proper max widths/heights.