Support » Plugin: WooCommerce » Buying more than one downloadable product

  • Resolved harmlessvikmartin

    (@harmlessvikmartin)


    Hi
    I’ve created a virtual downloadable product which is a voucher to be printed out – stored as a png in the media library. It’s one of a group of 2 products

    A customer paid for 2 vouchers and got only one. I guess I’ve set it up wrong somehow…

    Can anyone help to shed light on this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support rohittm

    (@rohittm)

    Hi there,

    It seems like you are using grouped products to sell them together. Which means that either one of the products from this group can also be purchased. Can you please make sure if both of the products were purchased.

    Also, you can add two downloadable files in one product and sell this product individually with the price you want to. Here’s more about them: https://docs.woocommerce.com/document/digital-downloadable-product-handling/.

    Thanks.

    The customer bought one adult voucher and 2 child vouchers. The correct payment was taken but only one adult and one child came through.

    I want people to be able to be able to select the number they want of each – but not to be able to buy a child voucher without an adult one.

    I have read the article but it doesn’t really shed any light on what I may be doing wrong. Are grouped products the correct way to do this?

    If not, how should I do it?

    harmlessvikmartin

    (@harmlessvikmartin)

    Hi – I’m afraid my question might have dropped down the list and been forgotten about…

    I would like to sell 2 versions of the same product (childrens and adults downloadable vouchers) at 2 different prices.

    I would like the customer to be able to select the number they want of each type and then go to the checkout. I don’t want them to buy one type without the other.

    I don’t want to add two files as one product because the customer might want 3 or 4 or….

    I have tried to use grouped products, but although the customer chose 1 adult and 2 children, only one of each voucher was in the email for him to download.

    I don’t know if I am right to use grouped products and have just made a mistake in setting it up, or if I am on the wrong track entirely.

    Does anyone know how to do this?

    Plugin Support Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Hi @harmlessvikmartin,

    It is possible to do some of this using a Variable product if a “Child” voucher was a variation and an “Adult” voucher was another variation. However, the core WooCommerce plugin doesn’t have a way to force one variation to be purchased along with another variation.

    This would either need to be accomplished using a code customization or with a plugin.

    The Force Sells plugin would be a way to force one variation to be in the cart if another is purchased:

    https://woocommerce.com/products/force-sells/

Viewing 4 replies - 1 through 4 (of 4 total)
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