serror

Thanks for getting back to me and apologies for the delayed response but for some reason I didnt receive an email notification.

Anyway, I’m glad to hear there isnt supposed to be an FTP account as I was worried that it was supposed to be there after deleting it and wasnt sure if it was actually needed for Bialty to work.

Ref your question

“About this part: “… infiltrated because as I say yesterday my whole site“, we have no records of any email coming from you mentioning this kind of situation..”

I didn’t say I spoke to anybody, “as I say” is just a term to say something that is of my opinion.

I still don’t know how my site was deleted but the fact there was a bialty FTP is certainly unexplainable however, I don’t believe it was due to Bialty. Thankfully after three days of tearing my hair out, I have everything back up and running, including Bialty.

I’ll mark this as resolved but feel free to come back to me with any other thoughts. Thanks again.