Senff - a11n
Forum Replies Created
-
Forum: Themes and Templates
In reply to: [Storefront] Permission Modes StoreFrontHey @gmartinsmuller
It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
– Disable all plugins.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.
If you’re still not able to make changes with all plugins deactivated, it may be something with your server, and it’s best to talk to your host.
- This reply was modified 5 years, 7 months ago by Senff - a11n.
Hi @ebattel
When you check the Order Notes in the right-hand column, there should be a bit more info about why the orders do not go through.
If that doesn’t give you any helpful info, I recommend to turn on logging for more details on the failures of the orders (and perhaps place a test order to test whether all orders are affected, or just some).
To turn on logging, go inside your site’s admin Dashboard and select WooCommerce → Settings → Payments → Stripe → Manage.
Select the option “Log Debug Messages”. Here is a screenshot for your reference:
https://cld.wthms.co/2a71NuOnce this option is selected, you can place a test order.
Next, take a look at the logs in your admin under WooCommerce → Status → Logs and select the logfile that starts with “woocommerce-gateway-stripe….”.
Here is a screenshot of that:
https://cld.wthms.co/PCRdbY
Scroll to the bottom to find the most recent entry, and let me know if you see any error messages or failures.
Forum: Themes and Templates
In reply to: [Storefront] Removing space between content and footerHi @lynwoodt,
You can do this with a little bit of custom CSS code.
Go into your site’s admin Dashboard and select Appearance → Customize → Additional CSS. In the CSS textbox on the left, add the following code:
.home #primary, .home #main, .home #main > article { margin-bottom: 5px; }Select “Save Changes” from the top, and your changes will be applied to your site.
Forum: Themes and Templates
In reply to: [Storefront] header-shopHi @lucianogra
Can you tell us a bit more about what you’re trying to change exactly? That will help us better point you in right direction. 🙂
Forum: Themes and Templates
In reply to: [Storefront] Problem with category with ProShopForum: Plugins
In reply to: [WooCommerce] Problem with new order emailHi @ahawtin
From the looks of it, the normal price (without discount) for the first product is $16.99 per unit, and since there are 6 units, the total price for that is correct (16.99 x 6 = 101.94).
But just to make sure I understand the issue correctly — for this product, which amount is not correct here exactly? Should it show something different than $16.99/unit?
Forum: Plugins
In reply to: [WooCommerce] product add-onsHi @pinners27
If you want to make something similar to the example you gave, I would definitely use Product Add-Ons indeed; it looks like that’s a perfect way to let the customer choose those additional options. 🙂
Forum: Plugins
In reply to: [WooCommerce] does Product Vendors allow commission per product?Hi @avefalco
If it’s manual, you can give anything to anyone, but it would be outside the WooCommerce/Vendors system; in other words, you’d need to transfer that 60% amount via Paypal directly to the other vendor.
Forum: Plugins
In reply to: [WooCommerce] Automatic emails not workingHi @cbraun8675309!
There’s a number of reasons why emails are not being received when they are sent from your site.
What I would suggest is to check if the emails are actually being sent (and not received), or if they are not being sent to begin with. You can find a quick guide for that, using a plugin called WP Mail Logging, right here:
https://docs.woocommerce.com/document/email-faq/#section-4If WP Mail Logging shows the email being sent successfully, but it’s not received, that means that the issue is not with WordPress/WooCommerce, and it could be with the SMTP provider, or your webhost, or on the receiver’s end. You will need to troubleshoot with your SMTP provider and your host.
If WP Mail Logging shows the email as not being sent, you will see an error message as well, which could point you in the right direction and give you some information about what might be wrong.
A full troubleshooting guide for email issues can be found here: https://docs.woocommerce.com/document/email-faq/
As for customizing your emails, a good guide for that can be found here:
https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/Forum: Plugins
In reply to: [WooCommerce] Equidistant ObjectsHi @max604
For these types of changes, you might want to look into theme development. A good place to start for that is by creating a child theme: https://developer.wordpress.org/themes/advanced-topics/child-themes/
For a general guide on how to create themes, I’d recommend to start here:
https://developer.wordpress.org/themes/Forum: Plugins
In reply to: [WooCommerce] Woocommerce dashboard orders showing different imageHi @anushree12
It seems we’re missing a bit of information about this. Can you tell us a bit more about what’s happening exactly? It might also be helpful to include some screenshots of the problem you’re seeing.
For making screenshots, I generally recommend using https://snipboard.io — please follow the instructions on that page, then paste the URL here in this chat.
Forum: Plugins
In reply to: [WooCommerce] Trouble changing textHey @woodbox
For changes like these, I would suggest to use Loco Translate. While it may sound strange to use a translation plugin for this, it can actually help with changing any default strings (such as “Featured Products”) into any other text you like.
You can read a bit more how to use Loco Translate with WooCommerce here:
https://docs.woocommerce.com/document/woocommerce-localization/Forum: Plugins
In reply to: [WooCommerce] No Shipping Cost Displayed in CartHey @wp47
Since you’re using the Advanced Flat Rate Shipping Premium extension, you might want to check that with their support team, since the shipping costs are determined by that particular plugin.
- This reply was modified 5 years, 8 months ago by Senff - a11n.
Forum: Plugins
In reply to: [WooCommerce] Stopped receiving new order emails at one email addressHey @jsmbizhack,
If your site is sending out all other emails without any problems, it’s likely that the issue is on the receiving end.
What I would suggest is to double-check if the emails are actually being sent (and not received), or if they are not being sent to begin with. You can find a quick guide for that, using a plugin called WP Mail Logging, right here:
https://docs.woocommerce.com/document/email-faq/#section-4If WP Mail Logging shows the email being sent, but it’s not received, that means that the issue is not with WordPress/WooCommerce, and it could be with the SMTP provider, or your webhost, or on the receiver’s end. You will need to troubleshoot with your SMTP provider and your host.
If WP Mail Logging shows the email as not being sent at all, you will see an error message as well, which could point you in the right direction and give you some information about what might be wrong.
A full troubleshooting guide for email issues can be found here:
https://docs.woocommerce.com/document/email-faq/Forum: Plugins
In reply to: [WooCommerce] Styling a product in a linked iFrameI see what you mean now — sorry I missed that!
The CSS code you have added in the Customizer will indeed not be called in the iFrame, so you will need to add it in a separate .css file, and then make sure that this file is being called in your iFrame.
For example, when you open the page directly (e.g. https://lit.co.uk/category/everything-else/sound-lighting-hire/sound-hire/soundhire/small-system-a/embed/#?secret=4sLNos2opF ), it needs to call this .css file.
Hope that helps!