ryanv12
Forum Replies Created
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Forum: Plugins
In reply to: [Disqus Comment System] Syncing IssueGreat, thanks for the feedback! I’ll figure out what issue we were having with the original hostname, and if we can address it.
Forum: Plugins
In reply to: [Disqus Comment System] Syncing Issue@jgrossi The two issues should be related – in both cases the Disqus servers need to contact your site to complete either the installation or syncing.
My first guess is that the IP address causes an issue, although at first glance it seems to resolve that host. I’ll take a closer look and post here again, but it doesn’t look like you are doing anything wrong.
That said, if you are able to access the same site from another domain, try installing from there and let us know.
Forum: Plugins
In reply to: [Disqus Comment System] Much problems about syncing 3.0.12Syncing should be fixed now, go ahead and try again if you were getting errors before.
This doesn’t require a plugin update because the issue originated on the Disqus.com side of things.
Forum: Plugins
In reply to: [Disqus Comment System] Questions about 3.0.*The syncing issue should be fixed now (on the Disqus side, no plugin update required), so try again now.
Forum: Plugins
In reply to: [Disqus Comment System] Syncing IssueTry again now, this should be fixed!
Forum: Plugins
In reply to: [Disqus Comment System] My site crashed down after updating the pluginThe issue is being tracked here: https://github.com/disqus/disqus-wordpress-plugin/issues/28
Forum: Plugins
In reply to: [Disqus Comment System] Much problems about syncing 3.0.12Is the autofill issue preventing you from entering in your Disqus shortname in the site configuration? The syncing feature shouldn’t be necessary to get Disqus working on your site – you only need to add your site’s shortname to get that working.
Forum: Plugins
In reply to: [Disqus Comment System] Questions about 3.0.*Yes, the https issue should be fixed shortly! I’ll post again when it is.
That exception is not related to the issue, but it’s something we should fix as well, so thanks for posting that.
Forum: Plugins
In reply to: [Disqus Comment System] My site crashed down after updating the pluginIf you have FTP access to your site’s files, just find the
disqus-comment-systemfolder in your WordPress/wp-content/plugins/directory, and delete the whole folder. The Disqus plugin should now be deleted.Download the zip file from that Github link, and then in your WP admin, go to
Plugins->Add Newand click theUpload Pluginbutton. Find that .zip file you downloaded and install it.In the meantime I’ll investigate that error more closely. Just for thoroughness, do you which operating system your server is on? Linux or Windows?
Forum: Plugins
In reply to: [Disqus Comment System] Much problems about syncing 3.0.12Thanks, I see the issue with Safari as well. We’ll work on something else for that.
What issues are you seeing with syncing? Since your site is https, I’m guessing it’s the same as this one: https://wordpress.org/support/topic/syncing-issue/#post-9966570
We should have a fix for that soon which should also fix the automatic installation (if you were having issues with that as well).
Forum: Plugins
In reply to: [Disqus Comment System] My site crashed down after updating the pluginWhich version of PHP is your server running? If it’s older than 5.2, this is likely the problem. Do you have a way of updating it, if so?
In the meantime you can use the last of the legacy version for now: https://github.com/disqus/disqus-wordpress/releases/tag/2.86
- This reply was modified 8 years, 6 months ago by ryanv12.
Forum: Plugins
In reply to: [Disqus Comment System] Syncing IssueIt looks like we found the issue – our own servers are having issues with some https certificates and we’ll have a fix in shortly. I’ll update this thread when it’s fixed.
Forum: Plugins
In reply to: [Disqus Comment System] Cannot read property ‘appendChild’ of nullIt looks like the
<div id="disqus_thread"></div>element is not being rendered, which is part of thecomments_template. It’s likely that your theme is not including that template.You may need to talk to the theme developer, or look in your own site’s code to see what causes that. Otherwise, you can also just include the
<div id="disqus_thread"></div>in your page template where you want Disqus to appear.Forum: Plugins
In reply to: [Disqus Comment System] error 3.0.11The new plugin does not include or reference that library anymore – do you have any other third-party Disqus plugins installed? If so try deactivating any of them and see if that fixes it.
Forum: Plugins
In reply to: [Disqus Comment System] Syncing IssueThat’s strange, since I do see this URL works when I curl it: https://blogplayground.com/wp-json/disqus/v1/
Are you running WordPress multisite by chance?