Support » Plugin: Disqus Comment System » Questions about 3.0.*

  • Resolved peterszky

    (@peterszky)


    Dear support team,

    after the update, when I try the settings page: wp-admin/admin.php?page=disqus – then it brings up a blank page, I mean the wordpress admin menu is ok, I see the menu bar, the left menu, everything is fine, only the content is a grey page. Is it OK, or is it a bug?

    I used the original comments menu too, I would like to use it in the future, I think there should be an option, to show it in the menu (or are there any way to do it manually?).

    Edit:

    +1 – it seems that the comments backsyncing to the WP database stoped.

    Site: https://ulloi129.hu

    Regards,

    • This topic was modified 1 year, 3 months ago by  peterszky.
    • This topic was modified 1 year, 3 months ago by  peterszky.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author brevityness

    (@brevityness)

    Hey there, we just released 3.0.10. Can you update to the latest version and confirm if the issue persists on your end? https://wordpress.org/plugins/disqus-comment-system/#developers

    Hi! Yes. I’m using PHP7.

    Plugin Contributor ryanv12

    (@ryanv12)

    If the page is gray, perhaps the plugin’s javascript is not loading? If you’re familiar with using the browser’s dev tools, can you check to see if you find a request to a javascript file like: “en-disqus_admin.bundle.3.0.10.min.js”

    Let us know if that file loaded, or if there was an error, and include the request/response headers.

    Syncing needs to be re-enabled, because it uses a push-webhook method now, but you won’t be able to do that until you can see the admin UI.

    • This reply was modified 1 year, 3 months ago by  ryanv12.

    Hi Team,

    I had this problem and I figured out the problem.

    You are requesting the file without the .min extension.

    As a workaround I copied the file and it opened fine.

    I have latest (as of now ) 3.0.11 version.

    Please check the screenshot you will understand:
    Untitled

    Hi wspeed,

    Yes, thats was the issue, I managed to fix it with this workaround, but the dev team should take care of the referencing problem. Now I will try the sync.

    My third question is still open:

    “I used the original comments menu too, I would like to use it in the future, I think there should be an option, to show it in the menu (or are there any way to do it manually?).”

    Edit: I saw, there is a button for this in the Disqus admin menu.

    • This reply was modified 1 year, 3 months ago by  peterszky.

    I have problems with reenable syncing:

    On the admin page: There was an error fetching sync status.
    When I try to enable: There was an error attempting to enable syncing.

    On the Disqus install page:

    An error occurred trying to configure your site. Make sure the Disqus plugin is installed and activated, and that your site is publicly accessible.

    Edit: I made a private support message with detailed data.

    • This reply was modified 1 year, 3 months ago by  peterszky.
    Plugin Contributor ryanv12

    (@ryanv12)

    Ah I see – the issue is that your site must have WP_DEBUG enabled, which is why it’s requesting the unminified version. But the build process does not create that bundle. Should be an easy fix, look out for the next version to be released.

    If you can, just disable WP_DEBUG for the time being.

    Hi ryanv12,

    I found this error message in connection with the syncing error:

    [Fri Feb 09 23:31:29.061040 2018] [:error] [pid 26435] [client 176.63.186.250:31613] PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /var/www/ulloi129/wp-content/plugins/disqus-comment-system/includes/class-disqus-api-service.php:108\nStack trace:\n#0 /var/www/ulloi129/wp-content/plugins/disqus-comment-system/rest-api/class-disqus-rest-api.php(497): Disqus_Api_Service->api_post(‘forums/webhooks…’, Array)\n#1 /var/www/ulloi129/wp-content/plugins/disqus-comment-system/rest-api/class-disqus-rest-api.php(284): Disqus_Rest_Api->enable_sync()\n#2 /var/www/ulloi129/wp-includes/rest-api/class-wp-rest-server.php(936): Disqus_Rest_Api->rest_sync_enable(Object(WP_REST_Request))\n#3 /var/www/ulloi129/wp-includes/rest-api/class-wp-rest-server.php(321): WP_REST_Server->dispatch(Object(WP_REST_Request))\n#4 /var/www/ulloi129/wp-includes/rest-api.php(266): WP_REST_Server->serve_request(‘/disqus/v1/sync…’)\n#5 /var/www/ulloi129/wp-includes/class-wp-hook.php(286): rest_api_loaded(Object(WP))\n#6 /var/www/ulloi129/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)\n#7 /var/www/ulloi in /var/www/ulloi129/wp-content/plugins/disqus-comment-system/includes/class-disqus-api-service.php on line 108, referer: https://ulloi129.hu/wp-admin/admin.php?page=disqus

    A sent it on my private support request too, but I think, this message will reach you faster 🙂

    I found this on github: https://github.com/disqus/disqus-wordpress-plugin/issues/14

    My site is https too.

    Plugin Contributor ryanv12

    (@ryanv12)

    Yes, the https issue should be fixed shortly! I’ll post again when it is.

    That exception is not related to the issue, but it’s something we should fix as well, so thanks for posting that.

    Plugin Contributor ryanv12

    (@ryanv12)

    The syncing issue should be fixed now (on the Disqus side, no plugin update required), so try again now.

    It says syncing established. Thanks for the update!

    • This reply was modified 1 year, 3 months ago by  peterszky.

    Sorry about the another opening of this topic, but I have two more questions:

    1. I need to use the dsq_sync_forum cron event in the future?
    2. While auto syncing was disabled, there were many comments in Disqus what didn’t make to the WordPress database. How can I get them? In the older version there was an option to make this.

    Thank you!

    Edit: The new comments are coming in, I can see them 🙂

    • This reply was modified 1 year, 3 months ago by  peterszky.
    Plugin Contributor ryanv12

    (@ryanv12)

    1. You don’t need the dsq_sync_forum cron job. One major point of the new plugin was to stop using wp_cron so it would not cause harm on a site if it worked incorrectly

    2. Right now there’s no way to sync those missed comments, but we’re building that feature for the next feature release of the plugin, so you’ll be able to fix that soon. We may use a cron job again as well, but with a more conservative, scheduled approach.

    Thank you for the detailed feedback!

Viewing 15 replies - 1 through 15 (of 15 total)
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