Ryan Ray

Hi @hektorpia,

my language setting in Woocommerce is set to German. However, all emails the customer receives from Stripe are sent in English.

Thanks for message / explanation here. Just to clarify at first are these emails being sent by Stripe themselves or would it be coming from WooCommerce? Do you have a screenshot of the email you’re seeing that’s still in English?

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Thanks!

Hi @pstavrum,

Thanks for contacting us about the issue here. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

I believe there is usually a of pop-up that should appear before anything else happens on the order. For example from my testing site it could look like this.

https://d.pr/i/pVQ7vg

I might assume then, early on, perhaps there is an issue or conflict on your site at the moment that isn’t letting this sort of pop-up appear. You could then try a conflict test putting Stripe in test mode and using their 3D secure test card numbers. –> https://stripe.com/docs/testing#regulatory-cards

 
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

Hi @kluo,

I’m looking in the database, but also on the front end, there is no street address. I’m looking at Admin panel -> WooCommerce -> Customers.

Thanks so much for clarifying. I don’t see the fields from within the Customers report either and that isn’t included in the export I can use from there. I assume then of course, as noted, it’s not in the lookup table that powers this report.

You’d mentioned the front end as well, are you saying at checkout there’s not a field for the street address too? I know my test site has that, so it’s definitely collected as a field on user profiles. I just wanted to be sure you have that as well.

Either way, ultimately I think you’re wanting a street address for some reporting reason. What is your end goal you’re after and perhaps we can find a way to get there!

Hi @wpcork,

Let us know what you do find and if that does help at the moment, after rolling back plugin versions. We can continue a thread in the appropriate place from there. Thanks!

Hi @indigojones66,

Here is the code that worked…

Great work writing some code that did work!

I thought the whole point of a forum was to help people and not direct them to a paid developer?

We do want to help as best we can, but it would be hard to cater to every situation that needs custom code. You’re desires and theme setup are unique and it wouldn’t be sustainable for us to create that kind of CSS or custom code for everyone who needed it.

Nonetheless, I apologize as I should’ve shared additional resources than just what are paid options. Posting here in this forum is one great option as any community member here can come by your thread and be willing to help out. There is also a great Facebook group you could ask for additional help in, if you use Facebook.

https://www.facebook.com/groups/advanced.woocommerce/

Hi @andreu,

Thanks for sharing that error. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

You’ve said your API keys appear correct, so beyond that would you happen to be switching between test and live mode at the moment? I ask as this could come up when saving a card while Stripe is in test mode and then trying to switch to live and use that same saved card.

Ultimately the error is saying a source doesn’t exist in the current Stripe account (API Keys) the site is using. So it could be worth triple checking the API Keys one more time, and then thinking if potentially a card that was saved or you are attempting to use may have happened under test mode or even another Stripe account.

Would any of those be a possibility?

Hi @kushang78,

Thanks for the system status. It looks like your site is fairly out of date when looking at the version of WooCommerce used, PHP version, and WordPress itself. Outside of the PHP version being a limiting factor or the Disable All WordPress Updates plugin, are there other reasons the site isn’t using the latest versions of WordPress & WooCommerce?

Besides that, the system status doesn’t show that you’ve got our PayPal Checkout extension installed on this site. I assume then something else on the site has offers a PayPal payment method but it’s not necessarily clear then what’s going on.

Could you perhaps share a screenshot of your **WP Admin → WooCommerce → Settings → Payments** page? Thanks!