royalmicer
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Woocommerce Subscriptions pluginSame issue : ………/wp-content/plugins/woocommerce-subscriptions/assets/js/admin/admin.js: jQuery.fn.load() is deprecated
Waiting for the plugin to be updated
Forum: Plugins
In reply to: [Payment Gateway of Stripe for WooCommerce] Billing address ==> Stripe@kobeb I replaced Sucuri with Sharkgate, Google it.
Forum: Plugins
In reply to: [Payment Gateway of Stripe for WooCommerce] Billing address ==> StripeThank you for your help
Forum: Plugins
In reply to: [Payment Gateway of Stripe for WooCommerce] Billing address ==> StripeThank you for the reply.
Is it possible to pass the billing address instead of shipping address to Stripe, or at least provide the option for us to choose which to use.
On my site i offer digital services which are delivered via download, so i dont collect any shipping details, only a billing address.
Thank you in advance
Went ahead and made the purchase now just waiting for the download detaiuls – Order #87790797
Thanks
Thank you for the response.
I have been looking at getting the Cyberseo option, so maybe now i have good reason to do so.Thank you
The plugin is the same company, same support, the firewall plugs into the Plugin as an extension
Your post is just an attempt to distort the reality that your service is poor and now you trying to steer the attention away from the original complaint
Totally agree about every infection is different, but my issue was not with Sucuri’s ability to fix the infection — If you read my post, you will see my issue was with the fact that i was promised 6 hour response times with the Pro plan, but in reality i had to wait more than 24 hours for some responses. Even the initial request when it was past to malware removal department took about 24 hours to respond to and then subsequent responses was all over 12 hours.
If you want i can post screen shots of the ticket response times so all can see what i am talking about.
Support admitted in the ticket they have a mayor staff shortage due to increase new malware signature, and they are hiring people to hopefully see if they can cope.
If anyone is looking for a reliable alternative to Sucuri, [moderated]
- This reply was modified 7 years, 6 months ago by Andrew Nevins. Reason: Removed promotion of alternative service
Again waited more than 27 hours for a malware removal request.
Worst security service provider i ever dealt with.
They are totally understaffed==============
Went and cancelled my Pro plan subscription with Sucuri.
Moved to new service with much faster support and better service at reduced price – contact me if you want the name of the Sucuri alternative
Yes thank you after half a day the ticket was responded to
I did try and call support about 6 times but everytime it said all operators are busy, and there was no option to leave a message.
I did try Live chat support but that also was offline.Seems Sucuri only operate during USA business hours and the rest of the world dont have support outside usa business hours – Sadly my time zone in Thailand is GMT+7
I later been told the following
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Chat is available Monday – Friday 6AM to 10PM Pacific Time.Phone support is available Monday – Friday 8AM – 5PM Pacific Time and is typically only outbound.
Tickets are monitored 24/7 and worked in the order they are received and based on the turnaround time of the plan.
If you need assistance outside of regular chat hours, open or update a ticket.
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PLEASE I need urgent eyes on :Ticket ID:15395155761103
ReinfectedWorst darn support ever, takes forever to get anything done !!!!!
Finally someone responded to my ticket
In the meantime reviews like this one, are growing – https://www.g2crowd.com/products/sucuri/reviews/sucuri-review-963101
Well 1 hour and 26 min has gone past, since you said “They will take care of the in the following minutes”
And still no one updated my ticket since 19 hours.
No one acknowledged my responses or the screenshot and additional info i submitted.Maybe it will be better to get help from somewhere else, because Sucuri does not seem to care much for customer support or in resolving issues promptly.
Maybe i should post screenshots here so other users can see how Suciri handles important issues
- This reply was modified 7 years, 7 months ago by royalmicer.
Ticket ID: 15395155761103
Opened 18 hours ago