rocknets

Why do you keep closng my tickets when they are unresolved.

I opened a ticket as you instructed above and you have not responded to it. I’m a customer who has paid the the full version and just can’t get this Plugin to work properly. I am unable to display listing on the front end of the website and you ‘how-to’ videos on YouTube are just riculously fast. Why you would speed up such a technical video I have no idea. It’s impossible to follow.

I have paid for support so please provide it.

Hello Thanks for getting back to me, but I think we are going round in circles. Your last screenshot illustrates my point completley, yet I’m not sure you understand the point I am trying to make. Let me try again…

The second field in your screenshot is prefixed with the word “Bedrooms”. Anyone reading that will probably understand that they are expected to type in the number of bedrooms e.g. 19, as you have done.

Now go back to the first field which is prefixed witht the word “Title”. How do people know what this means… What type of information is expected of them? No one knows. And that’s the problem. Does that explain where I am coming from?

I know how to add additional attributes, but that does not solve the confusion that the first field presents to people. No one knows what ‘Title’ refers to.

Please try to put yourself in the position of someone filling in the form. Would you know what information to enter into the first field?

Regards

Stephen

I have puchased the pro version of UListings and your response is just terrible.

Are you seriously saying that it’s not possible to change the initial form field descriptor from the dafault text of ‘Title’ to something else that will indicate to the user what type of information is required? How are people to know to input? ‘Title’ means nothing to anyone.

And then to tell me that to fix it would be a customisation service, presumably that I’d have to pay for. That’s not something that should be an added service. It should be part of the basic functionality of UListings. I had planed lots of forms and I resent the idea of having to pay money everytime I want to create a new form, just to change the title description text / prompt

I’ve used other form creation tools before and they all include a function that lets me substitute the initial title field descriptor. It’s logical to provide this feature.

I am cusious to know if the developers have actually tried their own software in a real world scenario? If you had, you would have quickly understood the issue and would have addressed it.

I’m really disapointed at the your unwillingness to see how this is a fundamental flaw in the UListin software.

I’m getting a bit tied up in knots here. Your last response asks me to use the Support Platform. So I went to the link and I’m presented with a page asking me to ‘Enter your Freemius Public Key’. I don’t know what that is, so I click on the help link that takes me to this page… https://docs.stylemixthemes.com/f-a-q/how-to-activate-plugin-support

Again. I am none the wiser. The pages says..
To obtain the credentials you need to go to Freemius Dashboard > My Profile. Use email (1) and Public key (2) from My profile screen to submit the ticket:

So where do I find the ‘Freemius Dashboard’. It doesn’t say. No url links or anything. I’m just trying to work out how to raise a support ticket. Please advise?

Stephen

Thanks, but I’m not sure I have explained myself, or maybe I have misunderstood your instructions. I want to hide the pages from public view so I can work on them. But when I set them to private I can work on them.

Stephen.