replicantshirts

Hi James,

Good news — I believe we finally found and fixed the issue.

I enabled Consent Mode in Site Kit, installed WP Consent API, and then went through the Complianz wizard again so that it detected the new integration.

After that, Tag Assistant started showing consent update events correctly. When I accept the cookie banner, analytics_storage now changes from denied to granted.

I then tested add_to_cart again in DevTools. The event is now sent to G-3ECJGKTEL7 with gcs=G111, including the product data. I also repeated the test using a mobile hotspot so that the session was not treated as internal traffic.

Most importantly, GA4 Realtime is now showing both add_to_cart and begin_checkout correctly.

So it looks like the root cause was the consent configuration: Consent Mode was not enabled in Site Kit and WP Consent API was not installed, so accepting the Complianz banner was not updating the Analytics consent state correctly.

Thank you very much for your patience and for helping me track this down. Your checks were what led us to the consent issue in the first place.

Everything appears to be working correctly now.

Hi James,

Thank you for checking again and for clarifying the en parameter.

I’ll keep Google Analytics for WooCommerce active for now, since in my own A/B test the add_to_cart collect request appeared only when that plugin was active.

Everything is working correctly at the moment, so I’ll leave the current configuration unchanged.

Thanks again for all your help!

Hi James,

I found one additional detail that may be useful.

After disabling Google Analytics for WooCommerce as discussed, I performed a clean test in an incognito session using Chrome DevTools. Adding a product to the cart via AJAX generated no GA4 collect request for add_to_cart.

I then re-enabled Google Analytics for WooCommerce and repeated exactly the same test. This time a GA4 collect request appeared with:

en = add_to_cart

So on my site, with the current configuration, add_to_cart only appears to be sent when Google Analytics for WooCommerce is active.

I thought this might be useful information for your investigation.

Thanks again!

Hi James,

Thank you very much for all your help throughout this process. I really appreciate the time and patience you’ve put into investigating the issue and guiding me through all the different tests.

I’m very grateful that you were able to help me find a working solution, and I’m also glad that the information from this case may be useful for improving Site Kit in the future.

I’ll definitely keep Site Kit in mind for future questions, and I’ll also take a look at the Site Goals feature you mentioned.

Thanks again for all your support. I really appreciate it.

Best regards!

Hi James,

Great, thank you very much for confirming that add_to_cart is now firing correctly.

I’ll keep the Ajax add to cart for WooCommerce plugin active, as it now works correctly on both desktop and mobile. I also hid the duplicate “View cart” link with CSS, without modifying the Elementor templates.

Before we close the troubleshooting, I’d like to confirm two things:

1. Should I keep the separate Google Analytics for WooCommerce plugin active, or should I disable/remove it and rely only on Site Kit? Earlier you noticed two Analytics integrations running on the site.
2. Can I now re-enable “Exclude Analytics for logged-in users” in Site Kit, so my own administrator activity is not counted?

Thanks again for all your help!

Hi James,

I’ve installed and tested the Ajax add to cart for WooCommerce plugin as requested.

The plugin works on individual product pages, including variable products. I can select a size and add the product to the cart without reloading the page.

However, I noticed two issues:

• Two “View cart” buttons appear after adding a product.
• I still couldn’t see add_to_cart in GA4 Realtime. I also checked Chrome DevTools, but the request I inspected was a form_start event, so I haven’t been able to confirm whether add_to_cart is firing.

I’ve temporarily deactivated the AJAX plugin. The duplicate “View cart” button disappears, but the product page reloads again when adding an item.

I’d prefer to avoid modifying my existing Elementor product pages if possible.

What would you recommend checking next?

Thanks again for your help!

Hi James,
I completed the test in Troubleshooting Mode with only WooCommerce and Site Kit enabled.

I checked the GA4 requests directly in Chrome DevTools using the collect filter. After clicking “Add to cart” on the simple test product, only two GA4 requests appeared: one scroll event and one page_view event.

The page_view request contains this page URL:
https://replicantshirts.com/producto/test-product/?product_added_to_cart=6016&quantity=1

However, the event name (en) is page_view, and no add_to_cart request is sent.

So the product is added successfully and the page reloads with the product_added_to_cart parameter, but Site Kit does not generate the add_to_cart event.

Please let me know what you would like me to check next.
Thanks!

Hi James,
I disabled the “Exclude Analytics for logged-in users” setting as requested.

I also tested again from my mobile connection, but this time GA4 Realtime is not receiving any events at all, including page_view, so I cannot confirm the add_to_cart test from this session.

I have left all settings unchanged so you can check the site in its current state.
Thanks!