Follow up: Just received a reply from George offering to help with forms and possibly a refund. I don’t mind paying for the template, even as a way to reward a developer for their hard work and free plugin, but the process definitely begins to crawl when waiting for email correspondences rather than having helpful tutorial information handy.
Will update again later. As has been posted by the developer and others, the best way to get in contact is by email through their site’s support link.
