JoomSky

Hi,

Please open support ticket at joomsky.com for Joomla version.

Regards,
Help Desk team

Hi,

Ticket delete is available only to admin and agents.

User can only close the ticket.

We add your point in the development discussion list.

Regards,
Help Desk team

Hi,

Please open the admin dashboard of Help Desk, it will execute new sql.
Admin > Help Desk > Dashboard

Please also check this thread.
https://wordpress.org/support/topic/bug-on-final-version-2-6-0/

Hi,

Can you please run these queries in phpmyadmin
First empty the table
Second insert the values.

Note: wp_2 is database prefix

DELETE FROM wp_2_js_ticket_slug;

INSERT INTO#__js_ticket_slug(id,slug,defaultslug,filename,description,status`) VALUES
(1, ‘ticket’, ‘ticket’, ‘ticketdetail’, ‘slug for ticket page’, 1),
(2, ‘staff-add-ticket’, ‘staff-add-ticket’, ‘staffaddticket’, ‘slug for agent add ticket page’, 1),
(3, ‘role-permission’, ‘role-permission’, ‘rolepermission’, ‘slug for rolepermission page’, 1),
(4, ‘add-announcement’, ‘add-announcement’, ‘addannouncement’, ‘slug for add announcement’, 1),
(5, ‘add-department’, ‘add-department’, ‘adddepartment’, ‘slug for add department page’, 1),
(6, ‘add-download’, ‘add-download’, ‘adddownload’, ‘slug for add download page’, 1),
(7, ‘add-faq’, ‘add-faq’, ‘addfaq’, ‘slug for add faq page’, 1),
(8, ‘faq’, ‘faq’, ‘faqdetails’, ‘slug for faq page’, 1),
(9, ‘add-article’, ‘add-article’, ‘addarticle’, ‘slug for add article page’, 1),
(10, ‘add-category’, ‘add-category’, ‘addcategory’, ‘slug for add category page’, 1),
(11, ‘kb-articles’, ‘kb-articles’, ‘userknowledgebasearticles’, ‘slug for user knowledgebase articles page’, 1),
(12, ‘kb-article’, ‘kb-article’, ‘articledetails’, ‘slug for article detail page’, 1),
(13, ‘add-role’, ‘add-role’, ‘addrole’, ‘slug for add role page’, 1),
(14, ‘add-staff’, ‘add-staff’, ‘addstaff’, ‘slug for add agent page’, 1),
(15, ‘staff-permissions’, ‘staff-permissions’, ‘staffpermissions’, ‘slug for agent permissions page’, 1),
(17, ‘my-tickets’, ‘my-tickets’, ‘myticket’, ‘slug for my tickets page’, 1),
(18, ‘staff-my-tickets’, ‘staff-my-tickets’, ‘staffmyticket’, ‘slug for agent my tickets page’, 1),
(19, ‘knowledgebase’, ‘knowledgebase’, ‘userknowledgebase’, ‘slug for knowledgebase page’, 1),
(20, ‘staff-categories’, ‘staff-categories’, ‘stafflistcategories’, ‘slug for agent categories page’, 1),
(21, ‘staff-kb-articles’, ‘staff-kb-articles’, ‘stafflistarticles’, ‘slug for agent kb articles page’, 1),
(22, ‘staff-announcements’, ‘staff-announcements’, ‘staffannouncements’, ‘slug for agent announcements page’, 1),
(23, ‘staff-downloads’, ‘staff-downloads’, ‘staffdownloads’, ‘slug for agent downloads page’, 1),
(24, ‘staff-faqs’, ‘staff-faqs’, ‘stafffaqs’, ‘slug for agent faqs page’, 1),
(25, ‘add-ticket’, ‘add-ticket’, ‘addticket’, ‘slug for add ticket page’, 1),
(26, ‘ticket-status’, ‘ticket-status’, ‘ticketstatus’, ‘slug for ticket status page’, 1),
(27, ‘control-panel’, ‘control-panel’, ‘controlpanel’, ‘slug for controlpanel’, 1),
(28, ‘staff-report’, ‘staff-report’, ‘staffdetailreport’, ‘slug for agent report detail page’, 1),
(29, ‘staff-reports’, ‘staff-reports’, ‘staffreports’, ‘slug for agent reports page’, 1),
(30, ‘department-reports’, ‘department-reports’, ‘departmentreports’, ‘slug for department reports page’, 1),
(31, ‘announcement’, ‘announcement’, ‘announcementdetails’, ‘slug for announcement detail page’, 1),
(32, ‘feed-back’, ‘feed-back’, ‘formfeedback’, ‘slug for feedback page’, 1),
(33, ‘staff-feedbacks’, ‘staff-feedbacks’, ‘feedbacks’, ‘slug for agent feedbacks page’, 1),
(34, ‘visitor-message’, ‘visitor-message’, ‘visitormessagepage’, ‘slug for visitor message page’, 1),
(35, ‘add-help-topic’, ‘add-help-topic’, ‘addhelptopic’, ‘slug for add help topic page’, 1),
(36, ‘agent-help-topics’, ‘agent-help-topics’, ‘agenthelptopics’, ‘slug for agent help topics page’, 1),
(37, ‘add-canned-response’, ‘add-canned-response’, ‘addcannedresponse’, ‘slug for add canned response page’, 1),
(38, ‘agent-canned-responses’, ‘agent-canned-responses’, ‘agentcannedresponses’, ‘slug for agent canned responses page’, 1),
(39, ‘gdpr-data-compliance-actions’, ‘gdpr-data-compliance-actions’, ‘adderasedatarequest’, ‘slug for gdpr data compliance actions page’, 1),
(40, ‘print-ticket’, ‘print-ticket’, ‘printticket’, ‘slug for print ticket page’, 1),
(41, ‘my-profile’, ‘my-profile’, ‘myprofile’, ‘slug for my profile page’, 1),
(42, ‘login’, ‘login’, ‘login’, ‘slug for login page’, 1),
(43, ‘userregister’, ‘userregister’, ‘userregister’, ‘slug for user register page’, 1),
(45, ‘add-message’, ‘add-message’, ‘formmessage’, ‘slug for add message page’, 1),
(46, ‘message’, ‘message’, ‘message’, ‘slug for message detail page’, 1),
(47, ‘message-inbox’, ‘message-inbox’, ‘inbox’, ‘slug for message inbox page’, 1),
(49, ‘message-outbox’, ‘message-outbox’, ‘outbox’, ‘slug for message outbox page’, 1),
(50, ‘roles’, ‘roles’, ‘roles’, ‘slug for roles page’, 1),
(51, ‘staffs’, ‘staffs’, ‘staffs’, ‘slug for agent page’, 1),
(52, ‘departments’, ‘departments’, ‘departments’, ‘slug for departments page’, 1),
(53, ‘announcements’, ‘announcements’, ‘announcements’, ‘slug for announcements page’, 1),
(54, ‘downloads’, ‘downloads’, ‘downloads’, ‘slug for downloads page’, 1),
(55, ‘faqs’, ‘faqs’, ‘faqs’, ‘slug for faqs page’, 1);`

• This reply was modified 4 years, 6 months ago by JoomSky.

Hi,

Can you please open the Help Desk admin dashboard?
It will execute sql queries.
And then check front-end.

Waiting your response.

Hi,

{TRACKINGID} parameter is working in New ticket email template.

Are you using in message body?
Can you try it in subject also for testing purpose only?

Regards,
Help Desk team

Hi,

Do you face problem to installing the translations?

Please check the video.