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Forum Replies Created
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Forum: Plugins
In reply to: [OpenTickets Community Edition] How to change time of existing eventI wanted to let you know that the latest version of OpenTickets now has extensive date customization, including changing the start and end time on individual events.
Also, there is now an additional tool under ‘System Status’ -> ‘Tools’ which lets you set all events and times to your current Timezone (not GMT but a local time zone). This also solves events which traverse a Daylight Savings change for those places that do that.
Hope this helps…
Forum: Plugins
In reply to: [OpenTickets Community Edition] Template override not working@mattf10 here’s the basic construct:
Some of our customers need to edit Ticket Templates in order to print to non-standard printers, like Boca or iTX printers.
Here are instructions for your developer on the template setup if you do this yourself:
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copy: /home/(website)/public_html/wp-content/plugins/opentickets-community-edition/templates/tickets/*
to: /home/(website)/public_html/wp-content/themes/itheme2/tickets/*Notice in my example, I am copying the files to a ‘subdirectory’ inside the theme, called/tickets/, not the base theme folder.
The ‘main template’, which is basic-ticket.php, is just the file that puts all the pieces of the ticket together. Each separate section of the ticket is governed by a separate ‘subtemplate’ file. ALL of the subtemplates are located at:/home/(website)t/public_html/wp-content/plugins/opentickets-community-edition/templates/tickets/ticket/*
Notice that this is the original directory that the basic-ticket.php file was copied from, but it has an extra subdirectory tacked on, /ticket/. Copying these files follow the same format as the main file. Here is an example, just to be clear (and can be directly applied to all files in this subdirectory):
copy: /home/(website)/public_html/wp-content/plugins/opentickets-community-edition/templates/tickets/ticket/venue-info.php
to: /home/(website)/public_html/wp-content/themes/(yourtheme)/tickets/ticket/venue-info.php
This whole idea of ‘overwriting templates’ from our plugin goes well beyond just modifying the ticket template. You can do this same exact template override with every template in our plugin’s /template/ directory, following the same format as above. To be ultra clear, all you do is change the /home/(website)/public_html/wp-content/plugins/opentickets-community-edition/templates/ part of the path of the file to /home/(website)/public_html/wp-content/themes/(yourtheme)/. Every other segment of the path stays the same.—-
Does this help? Please re-open if this isn’t working.
We’re looking for a way to accomplish this, just wanted to ping you here and let you know.
Forum: Plugins
In reply to: [OpenTickets Community Edition] Unable to view tickets@toddfletcher is this on a test site or a live website?
If you are still having this issue and all plugins are updated, perhaps you can hop on a call?
I’m following this thread to be alerted if you want to.
Forum: Plugins
In reply to: [OpenTickets Community Edition] Adjusting Remaining TicketsIf this is a General Admission event (and not using GAMP or Seating) you can go the individual Event Area.
For example, if you wanted to change 1000 seats to 800 seats, you can edit the Event Area and change ‘Capacity’.
If you want to change it for one event in a series, you can just create a new Event Area with a different Capacity, and choose this under ‘Events’, on the Tabs under the Calendar on the Event page in the WP Backend.
Forum: Plugins
In reply to: [OpenTickets Community Edition] Check-in pages not loading stylesheet@batchheader thank you for bringing that to our attention.
This is a windows issue on Azure. We’ll have the devs come up with something.
I’ll leave this open to follow up.
Can you ping us with the URL please?
Forum: Plugins
In reply to: [OpenTickets Community Edition] Manual Check-in@batchheader Currently, the only method to check someone in is via QR code. HOwever, since it is open source you can always create a ‘check in interface’ to manually check someone in.
We do plan to add a ‘Check-in’ now box to the Attendees list in the future.
If you are on our mailing list at https://opentickets.com you’ll get alerted when this is added.
Forum: Plugins
In reply to: [OpenTickets Community Edition] Show events in specific venue@ale-creative with the Display Options plugin you should be able to choose specific events, or a series of events, which assumedly are all at the same venue. So you can use a widget to display ‘all these events’ .
There isn’t a method built into the free community version, however there is a planned edit to our calendar to include category sorting, so you could make each Venue a category.
Please join our mailing list to be alerted when that is added at https://opentickets.com .
Cheers!
Forum: Plugins
In reply to: [OpenTickets Community Edition] Date Settings – Day-Month-YearClaire,
We’ve released a version which supports this date construct. In the latest, OPenTickets -> Settings has these new options for sitewide event and tickets date format.
Forum: Plugins
In reply to: [OpenTickets Community Edition] Shipping showing up for ticket salesThanks for the followup.
Forum: Plugins
In reply to: [OpenTickets Community Edition] “Stop Sales Before Show” time zone issueYes, we have a release upcoming to address this.
Thanks for bringing this to our attention, we greatly appreciate customers like you who can help both identify an issue and propose a solution.
Gracias.
Forum: Plugins
In reply to: [OpenTickets Community Edition] I wrote a plugin to disable ticketsThis is great! Would this be ok if we can include a link to this in our next newsletter? We’ll credit you.
Forum: Plugins
In reply to: [OpenTickets Community Edition] How To Use A QR Code To Check In@chipweb since this was in a sticky forum post, we didn’t see it. I know you are paid customer, so you can open a ticket on our website.
White screen probably means you aren’t logged in to the browser the QR reader is using. For example, I use NeoReader and choose Chrome on iPhone, so i have to login to our website on Chrome.
@degers we’ve tested this extensively and in a recent update we found that server caching + changes in google caching could result in this.
If you are using plugin based caching, might want to set the plugin to not cache the events pages, however the latest update should resolve this for you.
If you are using host caching, or your host uses nginx caching then the latest update will resolve this.
short version: server cache + google chrome caching could lead to this result. fixed.
Forum: Plugins
In reply to: [OpenTickets Community Edition] Cannot change event time@lydiay1112 You would change that in the buttons underneath the calendar. Those are the parameters that affect the individual events.
Note you can shift- and ctrl- click them to select some/all of the ones you need to change.
The right side are the event run begin and event run end that are used for reporting purposes for our Advanced Reporting plugin, not the times that are shown on events/tickets.
Hope this helps!