petebm

Thank you, @jessepearson, but I’m afraid that css has not affected the header.

Something else that may help – if you compare the headers from the two sites at https://imgur.com/a/fAbuiDH, you can see that the in the updated Storefront version the header – as shown by the background colour – the header seems much narrower (top to bottom). Yet the header image suggestion is still 1950 x 500 (& when I upload mine the crop lines fit around it perfectly), and I can’t imagine that would change otherwise everyone’s header images would be affected.

I take your point about overlaying text, and once this is sorted (fingers crossed!) I will incorporate the text as part of the image.

Thanks again for you assistance

Hi again @jessepearson

Next – I’ve pinned the problem down to the latest Storefront update; https://test.therileyrmcentre.co.uk shows the site before the update, https://therileyrmcentre.co.uk shows it after. I must misunderstand how child themes work; I have made a very few changes via style.css & functions.php, none of which (I think) should affect the header, and the rest are all confined to a Woocommerce folder within my child theme. All other changes I’ve made to the header etc have been via the customiser, & I assumed changes made there would carry on through theme updates – yet if I re-activate Storefront rather than my child theme, my header image disappears completely.

Does this help show where the problem lies? Obviously I could just choose not to update Storefront, but I don’t like that as a solution.

• This reply was modified 8 years ago by petebm.

Sorry @jessepearson, I was experimenting with re-activating Storefront rather than my child theme; I tried re-applying the header image in Storefront and again it was cropped on the site when it wasn’t as I applied it, so I didn’t save the change – then had to rush out & forgot to switch back to the child theme. Still, it showed that the image problem has not been caused by the (v few) tweaks in my child theme – and again, I haven’t made any changes to that for months.

Anyway, the child theme is back, along with the cropped header. Any idea what might have caused the container to change size?

Thanks

• This reply was modified 8 years ago by petebm.

@jessepearson – thanks for the suggestions; I hoped the lack of font would be the answer, as I’ve recently reset W10 & so lost that particular one. However, the header looked the same on another computer that did have the font, and still the same after I installed it on this one.

I’m afraid you must have misunderstood my initial post, with the regard to the background image – the smaller of the two images at https://imgur.com/a/IdFUUZY shows what the header looked like before it all went horribly wrong, with the background image fitting perfectly, the site title on two lines, etc. Losing the font I can live with, especially if as you point out anyone without that font installed won’t see it anyway, but the layout seems to have changed for no reason.

Any more suggestions welcomed!
Thanks

I did!

Update – I seem to have sorted the problem by skipping the ID when mapping columns during the import.

tbh, I’m not sure whether it’s worth having that in there anyway – I’d just done a complete site export to see if I could see anything dodgy with the products I was trying to update, & the ID nos showing on the export are nothing like the ones I had in the import file. I’ve got unique SKUs – should I just ignore the ID?

Thanks

BUT … I’ve just discovered that if you pause the scrolling by hovering the mouse, it doesn’t start up again. I tried giving it a push by clicking on a navigation arrow, but that did nothing other than move it along one.

Over to you!

OK – sorted – I had another SMTP plugin that I was looking at, but hadn’t set up with Gmail. Once I deactivated that, your plugin worked fine.