Patrick
Forum Replies Created
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Hi @antabeacon,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Hi @sjcchurch,
Thanks for sharing your experience. I’d like to reaffirm our commitment to getting your issues addressed.
Since you have a Pro license and, to align with the WordPress support policies, I’ll be in touch further on this through our Pro support channel.
Kind regards.
Hi @bradley,
Thanks for letting us know, I’m happy to hear that this is working on your end.
Once we have the update available, you can safely disable the snippet.
Cheers!
Hi @antabeacon,
Thanks for reaching out to us and sorry to hear about the challenge with the Brevo Mailer setup on your end.
To get a better understanding of the setup you have on my end, could you please confirm if you have verified the preferred sending domain within Brevo? With this, you should be able to send emails with the From Email as any email from this domain. In your case, if you verified the sub-domain bvmail.examplesite.com, this would be any email under the subdomain.
From the WP Mail SMTP end, however, the plugin doesn’t reroute the email but simply acts as a bridge between your site and the mailer service, in this case Brevo. To assist in confirming if the handover to the mailer happens as expected, could you please check to confirm if the correct From Email is included in the Brevo Email Logs?
Looking forward to hearing from you.
Hi @wpquizzical,
Thanks for reaching out to us.
Looking at the shared SPF record, it appears to be correct and should not have any impact on performance on your end.
Regarding your query on the second part,
include:dc-aa8e722993._spfm.mysite.compoints to another service your host may use to send emails. If you send emails via another service, keep it, and if you do not have any extra service sending emails, you can remove it to reduce extra DNS lookups.I hope this helps
Hi @cooldogs,
Thanks for reaching out to us and sorry to hear about the challenge.
Based on the error that you shared, it’s possible that your Google app created might still be unpublished and to fix this, from your Google Console project, go to the OAuth Consent screen section and then publish your app.
After this, go back in your WordPress admin area, you’ll need to connect to your Google account again by heading over to WP Mail SMTP > Settings and clicking on the button labeled Allow plugin to send emails using your Google account.
If the issue is still occurring, then it’s best to re-perform the Google mailer setup steps outlined in our documentation and if you prefer, please check out our step-by-step video walkthrough guide.
I hope this helps, if you have any other questions, feel free to let us know.
Our development team has confirmed an issue with the event date and time queries when displaying events on the Event List block. They’re working on a fix, which will be included in the next release.
In the meantime, you can use the custom snippet below to fix this issue.
function sc_lite_fix_missing_events_in_upcoming_events_block( $upcoming_events, $args, $atts ) {
if (
! function_exists( 'sugar_calendar' ) ||
sugar_calendar()->is_pro()
) {
return $upcoming_events;
}
global $wpdb;
$calendars_left_join = '';
$where_calendars = '';
// Get the category left join and where queries if necessary.
if ( ! empty( $args['calendar_ids'] ) ) {
$term_taxonomy_ids = array_filter( array_map( 'absint', $args['calendar_ids'] ) );
if ( ! empty( $term_taxonomy_ids ) ) {
$calendars_left_join = 'LEFT JOIN ' . $wpdb->term_relationships . ' ON ' . $wpdb->prefix . 'sc_events.object_id = ' . $wpdb->term_relationships . '.object_id';
$where_calendars = $wpdb->prepare(
'AND ( ' . $wpdb->term_relationships . '.term_taxonomy_id IN (%1$s) )',
implode( ',', $term_taxonomy_ids )
);
}
}
$select_query = 'SELECT ' . $wpdb->prefix . 'sc_events.id FROM ' . $wpdb->prefix . 'sc_events';
if ( ! empty( $calendars_left_join ) ) {
$select_query .= ' ' . $calendars_left_join;
}
$now = sugar_calendar_get_request_time( 'mysql' );
$today = gmdate( 'Y-m-d 00:00:00', strtotime( $now ) );
$where_query = $wpdb->prepare(
'WHERE ' . $wpdb->prefix . 'sc_events.status = "publish" AND ' . $wpdb->prefix . 'sc_events.object_subtype = "sc_event" AND ' . $wpdb->prefix . 'sc_events.start>= %s AND ' . $wpdb->prefix . 'sc_events.end>= %s',
$today,
$now
);
if ( ! empty( $where_calendars ) ) {
$where_query .= ' ' . $where_calendars;
}
if ( ! empty( $args['search'] ) ) {
$where_query .= $wpdb->prepare(
' AND ' . $wpdb->prefix . 'sc_events.title LIKE %s',
'%' . $wpdb->esc_like( $args['search'] ) . '%'
);
}
$order_by = $wpdb->prepare(
'ORDER BY ' . $wpdb->prefix . 'sc_events.start ASC LIMIT %d OFFSET %d',
$args['number'],
$args['offset']
);
$final_query = $select_query . ' ' . $where_query . ' ' . $order_by;
// The query below is prepared/sanitized individually.
// phpcs:ignore WordPress.DB.PreparedSQL.NotPrepared
$event_ids = $wpdb->get_results( $final_query );
if ( empty( $event_ids ) ) {
return [];
}
$sugar_calendar_events_args = [
'id__in' => wp_list_pluck( $event_ids, 'id' ),
'orderby' => 'start',
'order' => 'ASC',
];
return sugar_calendar_get_events( $sugar_calendar_events_args );
}
add_filter( 'sugar_calendar_helpers_get_upcoming_events_list_with_recurring', 'sc_lite_fix_missing_events_in_upcoming_events_block', 100, 3 );Could you please try it out and let us know how it goes?
Kind regards.
Forum: Plugins
In reply to: [WP Mail Logging] Timezone DiscrepancyHi @roberthemsing,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Hi @water4better,
Thanks for getting in touch, and we are sorry to hear about your experience. We always strive to resolve our customers’ issues in the shortest time possible. I reviewed the conversations on our end and while I couldn’t confirm your specific query, I can confirm that we responded to all the queries raised.
If you don’t mind me following up on this, if you’re still facing an issue, could you please reach back out to our support so that we can take a look at your issue?
Kind regards.
Hi @ads97129,
I tested the calendar and events list display with the dates and timezone, and I couldn’t replicate this on my end. To assist with further troubleshooting, would you please confirm how you have the timezone settings on your end, under Sugar Calendar » Settings, under the Time Zone section?
Regarding the hour format, I confirmed the issue with the format
G\hi, and I’ve shared this with the dev team. I’ll be in touch with an update on this.Kind regards.
Forum: Plugins
In reply to: [WP Mail Logging] Timezone DiscrepancyHi @roberthemsing,
Thanks for your patience. We’ve been testing this on our end, and I’m afraid we couldn’t replicate the issue. This suggests that it might be installation-specific, with another plugin or theme modifying the timestamp value. To assist in isolating this, I’d recommend that you perform a conflict test by disabling all your other plugins except WP Mail Logging and WooCommerce and then switching to one of the stock themes, then sending out a sample order email to see if this works.
Let me know how it goes.
Hey @portalcti3,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Hey @malferov,
I received an update from the team and they confirmed that the deprecation error with PHP 8.4.5 has been noted and they will be fixing it in future releases.
Kind regards.
Thanks for sharing back on the progress. Based on your description, it’s possible that the issue might be linked to the relay authentication setup as you have it.
Is it possible that the RELAY service is denying/limiting the connection after the initial connection is made? Would you mind testing the setup by network activating the plugin and checking to see if the issue persists from the subsites?
I hope to hear from you soon!
Hey @lsalvatorianos,
Thank you so much for your kind words! We’re thrilled to hear that our plugin works perfectly for you and that you found it easy to install.
Regards.