The ticket number is #16804
Is this the kind of tone of voice you speak to your customers with?
This is exactly the subpar customer experience you are showcasing on your ticket system as well.
The issue at hand is that you have pushed a renewal on a service we have already canceled in due time and following that changed your system without notifying us, thus keeping our service active because by canceling the license one is not canceling the subscription.
Also, your customer service has wrong dates in their system of when our accounts were started/invoiced, thus refusing to give refund despite us showcasing them the error the moment the invoice was received.
If you want to be a decent company, you issue refunds on error renewals not get your revenue on them. It’s 2020 ffs.
Michael,
This review is about your company and there is no mismatch. 1-star review withhold.
