Robert Windisch

Hi tuneful,

it could be that your web hosting provider limits the request for local cronjobs. Do you see updates for plugins and themes on your blog? Can you use future posts? If that all works maybe a plugin will limit the request for our plugin. Please switch off other plugins and try again.

regards,
Robert

Hi Nowton,

the message “Signal 15” means that your web host provider have some limits. So our script get killed because we need to long to get the backup done. Please provide a logfile that we can see where the error occurs. You can try the following on Settings->Jobs:
– change “Restart on archive creation” to 200
– change “Maximum number of retries for job steps” to 9 or higher

You can also split your backup into many smaller ones to get your site done. This could help you if you have a big site on a small web host.

regards,
Robert

We have released version 3.0.11 which will fix this issue.

regards,
Robert

Hi Valmont1st,

the format tar.gz is different from zip. Many compression tools can read that, which one you can use depends on your operating system. Try to switch to ZIP as compression Method if you get no errors with that.

regards,
Robert

Hi David,

thanks for your encouragement and moral support here. As you were able to read in the forums we had gotten a good amount of feedback from our users about the “annoying pro nag” lately. Nonetheless, your post sort of added the topping to an already baked decision. So please take credit for the fact that we’ve almost completely removed the splash screen in BackWPup 3.0.11. You’ll see it once when you install BackWPup for the first time, and never again after that.

We couldn’t avoid the new meta box, though. You’ll find it on the right side on the BackWPup Dashboard, and that’s where it is going to be. All the time, in each one of the sites you choose to backup hazzle-free and on time with a free version of BackWPup.

Having published another iteration of improvements to the world’s most used backup plugin, we humbly admit the job editing page didn’t make it back to what it was when you liked it the most. It’s just one of those things you can’t have for now. Like a complete removal of the splash screen.

Good news is: UI is on the list for BackWPup 3.1! We strongly feel we need to fix that language in some places. And we’re hoping the fine gentleman who offered to help us out with a native spanish translation will still be up to the job when 3.1 hits RC state.

After all, we believe you were right to call us out on bad behaviour. Making “decisions, not options” a principle in plugin development can be a tough job at times. You might wind up making a decision nobody seems to like, and you strongly depend on the feedback of loyal users who’ll kick your ass and cover your back at the same time. Fortunately, we have gotten a lot of feedback of that type lately.

Thanks again for your support. We trust BackWPup 3.0.11 will find you satisfied as completely as possible and hope you’ll continue to use it in your projects. We will deploy this version today.

Keep it up! The team at MarketPress.com

Hi Marsha,

the bug with Symfony was fixed in 3.0.10. We will release the update 3.0.11 next week that will fix the add_role issue in version before WordPress 3.5.

regards,
Robert

Hi Workshopshed,

thank you for pointing this out. We will fix it with the next version.

regards,
Robert