nicw.a11n
Forum Replies Created
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I’ve taken a look at your site, and can see no actual errors on the site itself. Without the full log, it’s not really possible to establish what is causing the error, or what the effect of the error is.
Could you provide us with a link to a page that has the problem, or are the errors random?
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] On-hold ordersThe Google Analytics Integration relies on the customer landing on the “Thank you” page after passing through checkout.
As that page loads, the purchase event is triggered, and the data is passed to Google Analytics. If a payment method does not refer the customer to the thank you page, the event is not triggered.
Unfortunately, there is not much one can do about this, beyond possibly triggering custom JavaScript code on checkout (which would mean all unpaid and failed orders would be included in the revenue displayed on Google Analytics).
It may be worth remembering that Google analytics data is entirely reliant on the browser, and if the customer has disabled tracking that data will not be captured anyway.
Doing this yourself would be a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.
I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.
You can also visit the WooCommerce Facebook group or the#developerschannel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.`Forum: Plugins
In reply to: [WooCommerce] Wocoomerce checkout custom thankyou popup instead of redirectHi @ubaidismail
WooCommerce redirects away from checkout, as a number of payment mechanisms require this. In addition, it prevents users from placing second and third orders for items they have already successfully purchased.
Finally, many tracking mechanisms, such as Google analytics eCommerce integration, requires a separate page to ensure the checkout process has completed.
I’m not sure I would advise a popup as a suitable replacement for the redirect to the thank you page, however, this is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.
I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.
You can also visit the WooCommerce Facebook group or the
#developerschannel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.Forum: Plugins
In reply to: [WooCommerce] woo showing error on hosts endHi @vanessa6297
Thank you for sharing the error log. It is not related to the empty inbox alert.
Was the tech logged in as a normal site user, or was the tech using the hosting company’s own methodology for logging into their customer’s sites?
The reason I ask is because the empty inbox alert can be caused by a failed request to your site’s REST API, which in turn may have been caused by a firewall block. It is possible that this may have been caused by security software running when your hosting company tech was logged in.
Unless this is repeating for other users, I’m not sure we can identify the cause of this.
Forum: Plugins
In reply to: [WooCommerce] Fatal Error on Vising the WooCommerce Home PageHi @haidermaa
Unfortunately, in the screenshot I could only see the first line of the error: https://d.pr/i/pDpNiO
Would it be possible for you to share the error text, as text, in your reply here? This would give us a better understanding of what is causing the error, as the stack frames in the error message show us what is happening on your site in the time leading up to the error.
Thank you.
We’d like to take this to our developers. Would it be possible for you to please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
The ticket will allow us to facilitate a discussion with the developers on the subject.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @shaunhaage
Thank you for creating the ticket – I can see that we’re interacting with you on our help desk regarding your specific problem, and on how to purge the bookings in your system.
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Missing transactions in GAHi @vladimirk87
You are correct, it does not appear to be related. It may be worth running some test transactions to see what data is available via Google analytics on your site’s
that youpage – that is the page that displays on your site after customers have made their payment.Using the Chrome Extension Google Tag Legacy Assistant to run a recording on your site, I can see events being properly fired. However, a payment needs to be made before the data can be recorded on your Thank you page.
Forum: Plugins
In reply to: [WooCommerce] Importing woocommerce products & ordersHi @deltazero
Products are never removed from order line items of orders that have been placed in the past.
But as you have discovered, if products are removed from the database, the name of the original product will remain on the order as a line-item, but no link between the product edit screen and the order will exist.
If you are updating existing products with new information, downloading the products as a CSV file, and re-uploading them using the core importer, you have the option of updating existing products, which will make the changes you require but will not change the original product ID, which will retain the live link with existing orders.
Forum: Plugins
In reply to: [WooCommerce] Woo Product Grid displaying in EnglishOn the page, I can see references to
fusion-wooin the code surrounding the drop-downs that are in English. This indicates to me that possibly your theme, Avada or another plugin is overriding the native WooCommerce core filtering capabilities.On a translated site, each plugin or theme used needs to be translatable, and needs to be translated. For this we often recommend something like the plugin Loco Translate or WPML.
Each of these has instructions on identifying translatable strings in themes and plugins.
Forum: Plugins
In reply to: [WooCommerce] Custom field for shipping method in WoocommerceHi @nikodemsky
There are a number of plugins which can be used to add fields to checkout pages, both paid and free.
However, if you wish to continue with your own code, this is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.
I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.
You can also visit the WooCommerce Facebook group or the
#developerschannel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.`Forum: Plugins
In reply to: [WooCommerce] Listing products generates server errorHi @steveszm
The email referred to in the message
There has been a critical error on this website. Please check your site admin email inbox for instructions.will contain what is known as a trace, or log, of the error. This should contain between seven and 20 lines of “frames” which we can use to debug the error.It starts off in a similar way to the errors given to you by your hosting company at the beginning of this thread. Can you supply this information for us here?
It would help us identify the issue.
Forum: Plugins
In reply to: [WooCommerce] The function get_discount_total always returns 0 (zero)The
get_discount_totalmethod in the order class returns the difference betweensubtotalandtotalbut how this is handled differs slightly according to whether your tax is set to inclusive or exclusive.This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.
I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.
You can also visit the WooCommerce Facebook group or the
#developerschannel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.Forum: Plugins
In reply to: [WooCommerce] Fixed sets of attributes for product typesHi @jgwinbush
This would require custom code – however, probably the astest way to build products is by using the core product importer. This allows you to set the products up in a spreadsheet, which you can then save as a CSV and import.
I would recommend taking a look at the documentation on this here.
Setting up variations and variable products in the spreadsheet can take a bit of time (we always recommend first creating your product, then running an export, to see what you’re dealing with) but it can be time well invested, since importing CSV files can be far faster than manually clicking a product setup.
Hi @kateharris
I was able to access checkout on your staging site at
https://mamadeeproducts.co.uk/mamadee1/?page_id=2891Regarding the error
Error: Sorry, you cannot access this resource.I was able to trigger this on your live site using a test card. The error is generally a permissions error thrown by the server when a file permissions error occurs.This might be caused by a security extension or firewall but most likely is caused by a file in your WordPress installation, or plugins list, not having the correct file permissions assigned.
Server file permissions are best checked by your hosting company.
However, I also see two different Stripe Payment methods showing up on your site, in addition to the WooCommerce Payments payment gateway. This seems to indicate you have multiple Stripe extensions active.
Could you please try disabling all your payment gateways except WooCommerce Payments, in case this is a conflict?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.