Support » Plugin: WooCommerce Payments » Error: Sorry, you cannot access this resource.

  • Resolved kateharris

    (@kateharris)


    Hey,

    The above error has recently popped up on a site which I’m building for someone. I have no idea why it’s there and was wondering if someone might be able to point me in the right direction, please?

    Any advice would be massively appreciated.

    It’s a WooCommerce store, using Astra, Elementor Pro and the Astra ‘Store’ template if that helps!

    Thank you,

    Kate

    The page I need help with: [log in to see the link]

Viewing 10 replies - 16 through 25 (of 25 total)
  • Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi Kate!

    Thanks for getting back.

    I am unable to see the checkout page on your staging site: https://mamadeeproducts.co.uk/mamadee1/ It redirects me to the main site.

    Could you also try disconnecting and reconnecting Jetpack on your live site as explained here: https://jetpack.com/support/reconnecting-reinstalling-jetpack/ and see if that works?

    Thread Starter kateharris

    (@kateharris)

    Hey @kaushiksomaiya

    Thanks for coming back to me.

    That’s odd. If you use this link, does it work? – https://mamadeeproducts.co.uk/cart-2/
    If it doesn’t, I wouldn’t really know how to fix that so you can see it. I just went to the staged site and added something to the cart to access the checkout.

    I was instructed earlier by someone that it would be wise to deactivate all the plugins except for woocommerce and woocommerce payments, which I had done. Jetpack was also deactivated. So I went to disconnecting and reconnecting Jetpack, but first I had to activate it again so I could try your option.

    Thank you,

    Kate

    When I did that, I received the following error message:

    401: Jetpack: [unknown_token] It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.

    So I now can’t activate it to then disconnect it

    Plugin Support nicw.a11n

    (@nicw)

    Hi @kateharris

    I was able to access checkout on your staging site at https://mamadeeproducts.co.uk/mamadee1/?page_id=2891

    Regarding the error Error: Sorry, you cannot access this resource. I was able to trigger this on your live site using a test card. The error is generally a permissions error thrown by the server when a file permissions error occurs.

    This might be caused by a security extension or firewall but most likely is caused by a file in your WordPress installation, or plugins list, not having the correct file permissions assigned.

    Server file permissions are best checked by your hosting company.

    However, I also see two different Stripe Payment methods showing up on your site, in addition to the WooCommerce Payments payment gateway. This seems to indicate you have multiple Stripe extensions active.

    Could you please try disabling all your payment gateways except WooCommerce Payments, in case this is a conflict?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter kateharris

    (@kateharris)

    Hey @nicw

    In regards to a security extension or firewall, I have Jetpack as well as Wordfence running. On the live staged site, those and the rest of the plugins have been disabled. The only active plugins on the live site are WooCommerce and WooCommerce Payments, using the Storefront theme, as recommended.

    In regards to having multiple Stripe extensions currently active, I did notice a while ago that there were two express checkout options showing on the live site a long time ago. I thought I had removed one of them in full, but maybe not. I did have a look at the payment options that are enabled. The payment options that I have enabled are WooCommerce Payments + test mode, Credit card / debit card and I have selected the option to Enable payments via saved cards as well as Issue an authorisation on checkout, and capture later. I also have Multi-Currency enabled under the advanced settings. I haven’t enabled Apple Pay / Google Pay as the last time I enabled that, something broke.

    Here is a copy of the site’s System Status for you

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://mamadeeproducts.co.uk
    Site address (URL): https://mamadeeproducts.co.uk
    WC Version: 6.6.0
    REST API Version: ✔ 6.6.0
    WC Blocks Version: ✔ 7.6.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.36-cll-lve
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.6.0
    WC Database Prefix: wp8w_
    Total Database Size: 226.64MB
    Database Data Size: 215.23MB
    Database Index Size: 11.41MB
    wp8w_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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    wpstg0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpstg0_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpstg0_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wffilemods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wpstg0_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpstg0_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wpstg0_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 84
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 2
    elementor_library: 16
    jb_store_css: 8
    mailpoet_page: 1
    nav_menu_item: 24
    page: 13
    post: 1
    product: 14
    product_variation: 11
    revision: 967
    shop_order: 26
    shop_order_refund: 1
    wp_global_styles: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1
    BackWPup: by Inpsyde GmbH – 3.10.0
    Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.6
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.2.0
    Complianz - Terms and Conditions: by Really Simple Plugins – 1.1.0
    Creative Mail by Constant Contact: by Constant Contact – 1.5.3
    Elementor Pro: by Elementor.com – 3.7.2
    Elementor: by Elementor.com – 3.6.6
    Embed Calendly: by Embed Calendly
    Shycoder – 3.0
    
    Google Listings and Ads: by WooCommerce – 1.13.5
    Site Kit by Google: by Google – 1.75.0
    Jetpack Boost: by Automattic – 1.4.2
    Jetpack: by Automattic – 11.0
    Really Simple SSL: by Really Simple Plugins – 5.3.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.12
    
    Use Any Font: by Dnesscarkey – 6.2.93
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
    DHL Express Commerce: by DHL Express – 3.0.0
    WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
    WooCommerce Payments: by Automattic – 4.3.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.0
    WooCommerce: by Automattic – 6.6.0
    Wordfence Security: by Wordfence – 7.5.11
    Smush: by WPMU DEV – 3.10.2
    Backup Duplicator & Migration - WP STAGING: by WP-STAGING
    WPStagingBackup – 2.9.14
    
    WPFront Scroll Top: by Syam Mohan – 2.0.7.08086
    
    ### Inactive Plugins (1) ###
    
    WooCommerce PayPal Payments: by WooCommerce – 1.8.1
    
    ### Must Use Plugins (1) ###
    
    WP STAGING Optimizer: by René Hermenau – 1.5.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #2889 - /store/
    Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #2892 - /my-account-2/
    Terms and conditions: #3795 - /terms-conditions/
    
    ### Theme ###
    
    Name: Astra
    Version: 3.8.2
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-06-20 13:05:37 +00:00
    Options: ✔
    Notes: 65
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 4.3.0
    Connected to WPCOM: Yes
    Blog ID: 203434058
    Account ID: acct_1KZfNd2EWuHQpEko
    
    ### Action Scheduler ###
    
    Complete: 198
    Oldest: 2022-05-20 14:20:33 +0000
    Newest: 2022-06-20 11:27:35 +0000
    
    Failed: 8
    Oldest: 2022-06-01 14:07:37 +0000
    Newest: 2022-06-01 14:07:39 +0000
    
    Pending: 7
    Oldest: 2022-06-20 14:27:10 +0000
    Newest: 2022-06-25 21:03:26 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-20 11:42:13 +00:00
    

    Thank you again for all of your help. It really is appreciated.

    Kate

    Thread Starter kateharris

    (@kateharris)

    Hey @nicw

    Sorry! That was the wrong system report. It’s for the live site. Doh.

    Here’s the one for the staged site

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://mamadeeproducts.co.uk/mamadee1
    Site address (URL): https://mamadeeproducts.co.uk/mamadee1
    WC Version: 6.6.0
    REST API Version: ✔ 6.6.0
    WC Blocks Version: ✔ 7.6.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.36-cll-lve
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.6.0
    WC Database Prefix: wpstg0_
    Total Database Size: 226.64MB
    Database Data Size: 215.23MB
    Database Index Size: 11.41MB
    wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp8w_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
    wp8w_cartflows_ca_cart_abandonment: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp8w_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp8w_emcs_event_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp8w_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp8w_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp8w_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    wp8w_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp8w_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp8w_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp8w_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wp8w_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_options: Data: 20.03MB + Index: 0.34MB + Engine InnoDB
    wp8w_postmeta: Data: 39.31MB + Index: 0.75MB + Engine InnoDB
    wp8w_posts: Data: 15.31MB + Index: 0.25MB + Engine InnoDB
    wp8w_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp8w_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp8w_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp8w_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp8w_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    wp8w_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wffilemods: Data: 15.55MB + Index: 0.00MB + Engine InnoDB
    wp8w_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp8w_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp8w_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
    wp8w_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp8w_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp8w_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wp8w_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp8w_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp8w_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp8w_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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    wp8w_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp8w_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp8w_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wp8w_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpstg0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wpstg0_cartflows_ca_cart_abandonment: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
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    wpstg0_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpstg0_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wpstg0_emcs_event_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wpstg0_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpstg0_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
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    wpstg0_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wpstg0_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpstg0_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpstg0_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wpstg0_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wpstg0_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpstg0_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpstg0_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpstg0_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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    wpstg0_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpstg0_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 84
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 2
    elementor_library: 16
    jb_store_css: 8
    mailpoet_page: 1
    nav_menu_item: 24
    page: 13
    post: 1
    product: 14
    product_variation: 11
    revision: 964
    shop_order: 23
    shop_order_refund: 1
    wp_global_styles: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (2) ###
    
    WooCommerce Payments: by Automattic – 4.3.0
    WooCommerce: by Automattic – 6.6.0
    
    ### Inactive Plugins (25) ###
    
    Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1
    Backup Duplicator & Migration - WP STAGING: by WP-STAGING
    WPStagingBackup – 2.9.14
    
    BackWPup: by Inpsyde GmbH – 3.10.0
    Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.6
    Complianz - Terms and Conditions: by Really Simple Plugins – 1.1.0
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.2.0
    Creative Mail by Constant Contact: by Constant Contact – 1.5.3
    DHL Express Commerce: by DHL Express – 3.0.0
    Elementor: by Elementor.com – 3.6.6
    Elementor Pro: by Elementor.com – 3.7.1
    Embed Calendly: by Embed Calendly
    Shycoder – 3.0
    
    Google Listings and Ads: by WooCommerce – 1.13.5
    Jetpack: by Automattic – 11.0
    Jetpack Boost: by Automattic – 1.4.2
    Really Simple SSL: by Really Simple Plugins – 5.3.2
    Site Kit by Google: by Google – 1.75.0
    Smush: by WPMU DEV – 3.10.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.12
    
    Use Any Font: by Dnesscarkey – 6.2.93
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
    WooCommerce PayPal Payments: by WooCommerce – 1.8.1
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.0
    WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
    Wordfence Security: by Wordfence – 7.5.11
    WPFront Scroll Top: by Syam Mohan – 2.0.7.08086
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #2889 - /?page_id=2889
    Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #2892 - /?page_id=2892
    Terms and conditions: #3795 - /?page_id=3795
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.1.0
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-06-20 13:05:37 +00:00
    Options: ✔
    Notes: 64
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 4.3.0
    Connected to WPCOM: Yes
    Blog ID: 203434058
    Account ID: acct_1KZfNd2EWuHQpEko
    
    ### Action Scheduler ###
    
    Complete: 182
    Oldest: 2022-05-20 14:20:33 +0000
    Newest: 2022-06-20 11:10:42 +0000
    
    Failed: 8
    Oldest: 2022-06-01 14:07:37 +0000
    Newest: 2022-06-01 14:07:39 +0000
    
    Pending: 6
    Oldest: 2022-06-20 14:27:10 +0000
    Newest: 2022-06-27 11:10:35 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-20 11:44:15 +00:00
    

    Thank you

    Kate

    Thread Starter kateharris

    (@kateharris)

    @nicw

    This might be a perfectly stupid question to ask, but do you think the fact that the following errors are showing, might be causing these issues?

    SoapClient: ❌ Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.

    Basket: Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.

    Checkout: Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.`

    Plugin Support Raif D. a11n

    (@rdeari)

    Hi @kateharris!

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter kateharris

    (@kateharris)

    Hi @rdeari

    Thank you for your advice. I have done that now

    Kate

    Hi @kateharris,

    Sounds good – we will be conversing with you through that ticket. It will allow us a bit more flexibility in assessing what is going on and resolving the issue.

    Thread Starter kateharris

    (@kateharris)

    Thank you @nixiack8

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