nalaninoni
Forum Replies Created
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Forum: Plugins
In reply to: [PayPal for WooCommerce] Transactions Hold in Processing Status@angelleye I no longer have the plug in enabled so apologies for not having logging enabled at this time. I have flat rate shipping set up and each product is set up on flat rate as well as a shipping zone. No discounts, taxcloud is enabled and product pricing is a set price in values of 5. Later tonight I will enable your paypal again, enable logging and recreate the issue to send you all the logs so you can correct the issue. But after will have to put back the other add on so it functions. If you let me now when it is corrected, I can switch back to you. I am still using you for Paypal Flow, just not express which is the source of the issue.
Forum: Plugins
In reply to: [PayPal for WooCommerce] Transactions Hold in Processing Status@angelleye Paypal sent a log that showed the shipping changed to a negative value in the higher orders. I wrote to Woocommerce who suggested it was not their issue but an issue with your add on. They had me deactivate your paypal express option and put a different developers Paypal express add on. Doing this immediately corrected the issue. This suggests with certainty that the reason for this error exist wither your add on at the moment. Please let me know when corrected, as I will happily switch back to have all paypal options within on add on versus two. But for m store at this time, I will remain with the one that operates correctly. Thank you so much for reaching back out.
Forum: Plugins
In reply to: [WooCommerce] Shipping Total InvalidIt was the paypal app by ANgeleye. When I disconnected the paypal express option with that add on and changed to the Paypal express for wordpress on add, the issue stopped. Thank you for your patience. I will check these issues out first in the future.
Forum: Plugins
In reply to: [WooCommerce] Shipping Total InvalidI have PayPal for WooCommerce (By Angell EYE) installed and active and within those woo settings have Paypal express and paypal pro flow enabled. This is the system paypal told me to use, I spoke to a paypal developer who walked me through every set up and tested the whole system. The check out works, until a certain order value is breached. I have been round and round with paypal who said this was not their issue. That the ecommerce cart is sending bad into to them.
From Paypal: From what I can find it seems that your shopping cart is passing over an invalid amount for the shipping. Screen shot below.
Reach out to them to see what the issue could be.I cannot add the ss of the log here
Forum: Plugins
In reply to: [PayPal for WooCommerce] Transactions Hold in Processing StatusI am also having this issue with Paypal Express only. I have paypal pro and paypal express with PayPal DoExpressCheckout. After time passes, they go from pending to cancelled. The orders never show in my paypal account, I called and you all said they never transacted through paypal. So, I tested it myself. An error pops up when trying to check out with Paypal express: 10427 – Shipping total is invalid.
Oddly, this is triggered on higher value orders only. Orders over 80 in product value. Remove a few items and the error stops. I have flat rate shipping so this makes no sense. In addition, it is not happening with Paypal Pro. They can transact no issue with a CC Card.
This has cost me two 100 dollar plus orders at this time now and needs corrected immediate.
Nalani