morganica

Bottom line: If you upgrade from the free version you’re downloading here, to the paid version, you will need to continue paying support fees, or the company will post ads (to renew your support contract) in the dashboard space customarily reserved for important alerts related to the continued operation and security of the blog.

Other than that, the software satisfactorily backs up and restores WordPress sites. If the company moves its notification to the plugins page, where it belongs, or makes it possible to turn off that advertising, I will revise my review.

Dear David,
I posted here for multiple reasons. First, because your free plug-in, which I downloaded here, strongly upsells to the paid version, and in fact is the way I purchased the paid version. Neither that purchase, or the free plugin, warned me that I was in effect purchasing only one year of unencumbered use…unless I wanted my dashboard taken over by your nag messages if I failed to keep up support payments. I do believe that someone using the free version should know about those difficulties so they can make a better-informed download decision, therefore it’s entirely appropriate to post here.

Second, your website clearly states that I must have an active support contract to use your support tools–and I no longer have one. If that isn’t true, change your site messaging. If it is, your suggestion isn’t much help.

Third, your site doesn’t appear to have a contact form, phone number, or any other way to reach someone outside of the paid support. The only way I can apparently contact you is to purchase something else…or go back to the place I found your plugin, and try to reach you there…which incidentally appears to have worked.

Emotive? Hmmm…what else would you call having to pay to remove unwanted messages from my legitimately purchased software? It would be lovely to see a bit less defensiveness and a bit more, “Sorry, here is how you turn off those nag screens so that you can continue using, unencumbered, the software you paid for.”