Nick C

Hi, genxinfo.

If counts are missing from Google and LinkedIn but not Facebook, it can be a sign that your host imposes restrictions that prevent PHP calling out to the Google and LinkedIn APIs. (The open_basedir restriction detailed here is one example of such a restriction: https://wordpress.org/support/topic/lost-google-share-counts-after-hosting-migration?replies=3#post-8366154 ).

It’s worth reviewing your logs and checking with your host in this case.

Hi Bayu!

I see the Facebook button on that page in Chrome: http://d.pr/i/1faYD

Are you using any privacy extensions in your browser, or Firefox in private browsing mode? These can block Facebook by default.

Version 1.0.9 is now out – you should find this restores your Facebook share count.

Thanks for the report!

We’re aware of an issue with Facebook counts resetting to zero, which is due to a sudden change in Facebook’s API. We expect to patch the plugin on Monday to resolve this. If you’d prefer not to wait until then, you’re very welcome to test the development version here, which includes the fix for Facebook:

https://github.com/copyblogger/genesis-simple-share/archive/develop.zip

If you’re seeing other counts resetting to zero, that can be caused by a few things:

• Domain changes, such as changing the domain name, dropping the www from your domain, or switching from http → https or vice-versa;
• Blocking the social network APIs with plugins such as Ghostery, or private browsing mode in Firefox
• Restrictions imposed by your host (such as the open_basedir restriction detailed here: https://wordpress.org/support/topic/lost-google-share-counts-after-hosting-migration?replies=3#post-8366154 ). It’s worth reviewing your logs and checking with your host in this case.

If you need further help with this, it would be helpful to have:

– A link to a single example post where the count(s) has reset.
– The social network(s) that you believe to have reset.
– An idea of what you expect the counts to read.

It’s really helpful for us to have one report per thread so that we can focus on solving each issue independently. If you’re not the original poster, please start a new topic with any additional details – thanks!

Hi, srower, and thanks for the feedback. I’ve passed this on to our development team but don’t currently have a release date for a fix I can share. Sorry for the delay there.

Hi testitit!

There’s no built-in way to reset the click counts, but you still have a couple of options:

1. Trash the link you want to reset, empty the trash, and add a link using the same name and URL as the original. This effectively resets the link count.

Alternatively, to reset all link counts at once to zero, you can follow these steps:

2a. Take a full site backup. (You can use a plugin such as https://wordpress.org/plugins/backupwordpress/ or a service such as https://vaultpress.com/. )

2b. Add the following code to your active theme’s functions.php file:

add_action( 'admin_init', 'simple_urls_reset_link_count' );

function simple_urls_reset_link_count() {
	$simple_urls = get_posts( array( 'post_type' => 'surl', 'posts_per_page' => - 1 ) );
	foreach ( $simple_urls as $url ) {
		update_post_meta( $url->ID, '_surl_count', 0 );
	}
}

2c. Visit any admin page.

2d. Verify that the counts have reset on the Simple URLs admin page.

2e. Remove the above code from your functions file.