Share Counts Zeroed Out after Updates

Thanks for the report!

We’re aware of an issue with Facebook counts resetting to zero, which is due to a sudden change in Facebook’s API. We expect to patch the plugin on Monday to resolve this. If you’d prefer not to wait until then, you’re very welcome to test the development version here, which includes the fix for Facebook:

https://github.com/copyblogger/genesis-simple-share/archive/develop.zip

If you’re seeing other counts resetting to zero, that can be caused by a few things:

• Domain changes, such as changing the domain name, dropping the www from your domain, or switching from http → https or vice-versa;
• Blocking the social network APIs with plugins such as Ghostery, or private browsing mode in Firefox
• Restrictions imposed by your host (such as the open_basedir restriction detailed here: https://wordpress.org/support/topic/lost-google-share-counts-after-hosting-migration?replies=3#post-8366154 ). It’s worth reviewing your logs and checking with your host in this case.

If you need further help with this, it would be helpful to have:

– A link to a single example post where the count(s) has reset.
– The social network(s) that you believe to have reset.
– An idea of what you expect the counts to read.

It’s really helpful for us to have one report per thread so that we can focus on solving each issue independently. If you’re not the original poster, please start a new topic with any additional details – thanks!

Version 1.0.9 is now out – you should find this restores your Facebook share count.

Thanks very much for the update, John – that’s great to hear. 🙂

I’ve installed the updated version, but my Facebook count is still coming up 0. Can you please assist. I’m not a tech person at all, but I do not believe I have any of the conditions you listed above

Here is an example:

http://theharriedmom.com/taste-of-summer-easy-no-pasta-zucchini-lasagna-recipe/

According to FB it has 150 Likes….

Thank you!

Same problem here. Just installed the upgraded plugin and cleared all caches, but none of my likes have returned – and on some of our pages, they exceed 1k, so it would be nice to have them back. Even the article I posted this morning shows 0. I’ve opened a ticket with Websynthesis but would appreciate any clues as to why the newly installed plugin isn’t pulling in the FB likes. Thanks. Website:

http://floridahikes.com

see http://floridahikes.com/florida-trail-app
Which had over 600 likes before this changeover of API

Thank you, Nick. Synethesis got back to me yesterday and said I should clear browser history, that did the trick after updating the plugin. Big sigh of relief. Appreciate your followup above.

Hi Nick

My facebook counts are still showing zero for all my browsers on all pages but my other social media counts are non-zero. I have v1.0.9 installed and all caches have been cleared on the site and cloudflare as well as my browsers.

Example: How I built my ultimate 25 pound bug out bag

Any ideas?