Plugin Contributor
Nick C
(@modernnerd)
Hi, Karin!
I tested adding links in Genesis Simple FAQs and I’m able to press the arrow and gear:
There are a couple of things you can try:
1. Disable all other plugins temporarily in case of a plugin conflict.
2. If adding links to FAQs is still not possible with other plugins disabled, check your browser console for errors when clicking the arrow or gear. You’re welcome to share the errors here as text or screenshots (by uploading to https://imgur.com/upload and sharing the link).
Plugin Contributor
Nick C
(@modernnerd)
Thank you for this report, @fahedqq.
This issue will be solved in the next plugin update:
https://github.com/copyblogger/genesis-connect-woocommerce/issues/23
If you would like to test a pre-release version of the plugin that includes the fix for this, you can download a copy here.
I recommend taking a full site backup first before trying pre-release plugin versions.
Plugin Contributor
Nick C
(@modernnerd)
Thanks for confirming — I appreciate you taking the time to test this!
Plugin Contributor
Nick C
(@modernnerd)
Thank you for this report, Hans.
We’ve prepared a fix for this that will be available in the next release of Genesis Connect.
https://github.com/copyblogger/genesis-connect-woocommerce/issues/34
Plugin Contributor
Nick C
(@modernnerd)
Hi, Steve.
The next update to Genesis Connect will solve this.
If you’d like to try a workaround for now, there’s a previous thread about this issue here: https://wordpress.org/support/topic/product-category-pages-have-lost-their-titles/
Great! You’re welcome — thanks for letting us know.
Hi, @fostertysonblake!
Please can you visit the Settings → Permalinks page in your WordPress admin area?
Visiting that page will refresh your site’s permalink rules, which is often enough to fix issues like this. You may find that the /go/ links then work afterwards.
Plugin Contributor
Nick C
(@modernnerd)
Understood, Jos, thank you. The plugin is in line for updates behind other StudioPress plugins — I just do not have an exact release date at present.
You’re welcome to watch the public GitHub repo, though: https://github.com/copyblogger/simple-social-icons/. While not active at the moment, you’ll see more activity there prior to the next update.
Plugin Contributor
Nick C
(@modernnerd)
Thanks, Jos — we’re aware the tag needs to be updated, but I don’t have a timeline for the next update yet. I wouldn’t expect it to be 17 months from now, though!
Plugin Contributor
Nick C
(@modernnerd)
Thanks for this note, Jos! You’re absolutely right that Simple Social Icons is still safe to use, and that these forums are monitored.
The plugin is still in active use in many of our themes, and we’ll make sure to update the tested-with version in the next update.
Plugin Contributor
Nick C
(@modernnerd)
Hi, @harperjameson.
I see the icons in your footer under “Follow Harper” on Chrome/Firefox/Safari (Mac) and in Mobile Safari (iPhone):
One thing you can check:
– Some ad blockers can disable social media elements. If you’re using a blocker of any kind on desktop or phone, it’s worth disabling it temporarily.
Otherwise, the next time they disappear for you on desktop, please could you open your browser console and take a screenshot of any messages you see there? You can then create a new topic with a link to the screenshot (uploaded to https://imgur.com/upload or similar). This will sometimes reveal the issue causing them not to load.
Plugin Contributor
Nick C
(@modernnerd)
The site at https://onceuponafoodblog.com/ contains invalid HTML in the head element:
<center><div id="ga_13408627"> <script type="text/javascript">ga_pa.push('ga_13408627');↩
apntag.anq.push(function() {↩
apntag.showTag('ga_13408627');↩
});</script> </div></center>
This can prevent Google from reading your site’s normal title tag in some cases, causing it to look for other title tags on the page, such as the “Behance” title from Simple Social Icons. It may present this in some searches, depending on the search term used.
The solution is to remove that invalid HTML from the head area. (Center and div tags are not allowed in the head element; as soon as browsers and crawlers encounter them they assume the head section has finished, which is why the site’s title tag is not being read correctly in some cases.)
It’s possible the HTML was added manually to the site’s header scripts. If you don’t see it there, you can try disabling plugins one at a time until that portion of HTML no longer appears.
Deactivating Yoast, requesting a new Instagram API key, then reactivating Yoast is one workaround that solved this for me.
Plugin Contributor
Nick C
(@modernnerd)
Thank you for this report, and sorry you encountered this!
There’s an existing open issue here that proposes the same solution:
https://github.com/copyblogger/genesis-connect-woocommerce/pull/20
The fix is likely to be merged as part of the next plugin update.
Plugin Support
Nick C
(@modernnerd)
Hi, @osully.
You can assign an ID by editing the ss-settings row in the wp_options database table: https://github.com/copyblogger/genesis-simple-sidebars/issues/27
The process looks like this:
1. Take a full site and database backup.
2. Using phpMyAdmin or another database manager, browse to the wp_options table.
3. Look for the row with an option_name of ‘ss-settings’.
The option_value column will contain a serialized array that looks similar to this:
a:2:{i:0;a:2:{s:4:"name";s:11:"New Sidebar";s:11:"description";s:0:"";}s:17:"custom-sidebar-id";a:2:{s:4:"name";s:14:"Custom Sidebar";s:11:"description";s:4:"Test";}}
Sidebars with a missing ID will be prefixed by i:0;.
You’ll need to replace that i:0; with a string to give the sidebar an ID, like this:
a:2:{s:9:"delete-me";a:2:{s:4:"name";s:11:"New Sidebar";s:11:"description";s:0:"";}s:17:"custom-sidebar-id";a:2:{s:4:"name";s:14:"Custom Sidebar";s:11:"description";s:4:"Test";}}
In this example, I changed i:0; to s:9:"delete-me";. The ‘9’ must match the number of characters in the string (“delete-me” in this case). It doesn’t matter what ID you use as long as it’s unique — you can use the same delete-me ID in this example if you wish.
After saving these changes to your database, you’ll then see a ‘delete-me’ ID next to your sidebar name in WordPress at Genesis → Simple Sidebars. You’ll be able to delete that sidebar (and recreate it with an ID if you wish).
If you make a mistake editing the database, your WP admin area may become inaccessible. You can restore from your database backup in this case.
