michellebeth1

To anyone else that finds this thread that has a similar issue, my web developer got back to me and said the import suite will pop up an error if it gets ‘stuck’ on processing a line. I finally closed the tab as it was going on 4 hours. I the exported the updated variations and compared that to the file I originally imported, and both were identical.

So it looks like it just timed out or something after updating everything.

Hello again,

I marked this as ‘unresolved’ again because I’m having trouble submitting an accurate ticket. I choose ‘help with my extensions’. There’s a drop down list of integrated extensions for WooCommerce, but I don’t see CVS Import Suite.

What should I select as the extension when I submit the ticket? I’d attach a snapshot of all the extensions on the list, but I don’t see an option to attach an image on this forum.

I’m over on this page:
https://woocommerce.com/my-account/create-a-ticket/

Also, I don’t know if it would affect things, but this is not the account my copy of CVS Import Suite is tied to. My boss has that account info – that account has our company website, woo commerce, cvs import suite, ton of other plugins, ton of customization, etc. This is just my personal wordpress acct for asking questions and such.

Thank you for your help!
-Michelle

• This reply was modified 4 years, 10 months ago by michellebeth1.

Hi again @talextech ,

I forgot to ask – does the pro version support regular expressions?

Also, what does dropping or modifying utm parameters mean? If that’s not allowed to ask on here, can I email support for the Pro version and ask there?

I’d like to get into contact with support regarding the Pro version.

Thanks,
Michelle Dean