mhenker

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  • Forum: Plugins
    In reply to: [ALO EasyMail Newsletter] Reactivated Subscribers not receiving newsletters
    Thread Starter mhenker

    (@mhenker)

    7 years, 5 months ago

    Hi eventualo,
    the newsletter settings are, and always were, sufficient with a limit of 2000 emails.
    I just activated the log function so we will see what it says next time.

    However, I do think that the limit ist not our problem since only those subscribers without a user account fail to get their emails.

    Forum: Plugins
    In reply to: [ALO EasyMail Newsletter] Reactivated Subscribers not receiving newsletters
    Thread Starter mhenker

    (@mhenker)

    7 years, 6 months ago

    Hi again,

    took a while to get the server logs and try another newsletter.

    After checking the email logs it seemed to have been that there was an upper limit at how many emails we could send.

    +++ 1g5v0P-0002DL-SI has not completed +++
2018-09-28 17:48:38 1g5v0P-0002DL-SI H=vwp1234.webpack.hosteurope.de (www.my-homepage.de) [xx.xx.xx.xx] I=[xx.xx.xx.xx]:25 Warning: quota_check: sender my-user daily_tmp: 878, daily quota: 2300 exceeded: 0, hourly_tmp: 851, hourly quota: 850 exceeded: 1
2018-09-28 17:48:38 1g5v0P-0002DL-SI H=vwp1234.webpack.hosteurope.de (www.my-homepage.de) [xx.xx.xx.xx] I=[xx.xx.xx.xx]:25 X=TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128 CV=no F=<homepage@my-homepage.de> A=userdb_login:my-user temporarily rejected after DATA: acl_smtp_discard: quota_check: quota_exceeded: my-user user has exceeded daily limit 2300 with 878 mails or hourly limit 850 with 851 mails

    However, we raised that maximum and still have the problem.

    Here are screenshots of the last newsletter report and a user in our wp_easymail_subscribers table:

    View post on imgur.com

    No.165 of the report is also a user on our website, the others like No.173 are not.

    We concluded that those without user account therefore didn’t get a newsletter.
    Any leads?

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