Matt Cohen
Forum Replies Created
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Forum: Themes and Templates
In reply to: [Storefront] Storefront Sidebar (products pages)Hi Lullavie,
To have 100% width only on single products, use the following CSS instead:
body.woocommerce.single-product #primary { width: 100 %; }Forum: Plugins
In reply to: [WooCommerce] WooCommerce Support ProblemsDo you offer, or have you considered offering, a premium service which people could buy, if they get in a jam, that would provide assistance with troubleshooting tricky implementation problems, or professional help with implementation? Perhaps with options for one-time or ongoing assistance? Basically a premium, pay-for-support option, since timely support is so critical for ecommerce implementations?
We’ve discussed offering paid-for support packages in the past. We arrive at the same conclusion regularly, which is that we are focussing on improving overall support times. Offering paid-for pure support packages implies that support times can only be improved if a cost is attached, which isn’t what we’re about. Improving support times enables us to improve the support and experience for all WooCommerce users, over time, whether purchasing from WooThemes or not.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce Support ProblemsHi there,
Thank you for your honest and candid feedback. Taking action on feedback is how we grow and improve.
I agree that a 10+ day wait time on a resolution is unacceptable.
I can also confirm that you are correct in that the purchase of a product from WooThemes includes support for said product. What we are selling is access to support and updates for the product. Thus, the resolution time of tickets is extremely important to us.
Our team are working through all submitted tickets (as you noted, from the notification on our ticket submission form) and are actively hiring in order to improve our handling of tickets, and to decrease the duration between submission and resolution of each ticket.
Further to this, we are implementing improvements to our workflow to ensure we spot bug tickets sooner and can mark these as being urgent for an even quicker resolution time.
While this all sounds great, I realise this comment doesn’t resolve the issue you reported. My aim with this comment is to clarify where we stand today with support, and show a bit of what is going on behind the curtain.
With that in mind I’d like to mention that improvements to our workflow, and hiring more happiness engineers, both take time. While we’re actively pursuing both of these avenues, it’s important to note that improvements here will be gradual, rather than an overnight transformation. We’re running a marathon, rather than a sprint, and want to make sure we improve our processes and team scale in the best manner possible (it takes a few months for a new happiness engineer to be fully up to speed on all WooCommerce extensions we offer).
I’m really sorry for the inconvenience caused here. I hope this post helps to explain a bit of what our support process looks like behind the curtain, and what we’re actively doing to improve upon the unacceptable 10+ day wait time you had.
Forum: Plugins
In reply to: [WooCommerce] File upload takes > 30 mintesHi JOakland,
Thanks for sharing this.
One suggestion I’d make is to simplify the code down into a collection of functions which are called from one function, rather than having a single (rather large) function. This will help with debugging and analysing which parts of the code aren’t behaving how you’d like for them to.
I hope this helps, JOakland. If you have further questions around this, please do let me know.
Forum: Plugins
In reply to: [WooCommerce] Products on Pages other than SHOPHi there,
While each product category has it’s own archive screen which you could link to from your navigation menu, you may want a bit more control over text displayed above or below the products.
I’d recommend looking into using our WooCommerce Shortcodes plugin, here: https://wordpress.org/plugins/woocommerce-shortcodes/
This plugin adds shortcodes (and an easy button to add the shortcodes) which you can use to display specific products within your page content.
If you have further questions around this, please do let me know.
Forum: Plugins
In reply to: [WooCommerce] Product Gallery images crashed with featured image in main shopHi there,
i have problem with product gallery which appear together with featured image in shop page.
Upon looking at your website, I don’t see any product listings with a product gallery attached.
Would you mind please linking us to a product with a product gallery, where we can view and debug the issue?
Thanks in advance!
Forum: Plugins
In reply to: [WooCommerce] stretched product imagesHi @steffdesign,
I’d recommend contacting the X Team about that issue, as I imagine it’s a conflict in their product.
If uploading images through your media library, as normal, distorts the images as well, this would indicate a bug in the X Theme.
Forum: Plugins
In reply to: [WooCommerce] Bug in Reports, plus way to customise?Hi there,
if I hover over Gross sales, it highlights Net sales and if I hover over net sales I get Returns highlighted.
I tested this on my test installation and all looks to be in order. The one confusing element I noticed is that if, for example, one of the lines in the graph is purple, this creates confusion when hovering over another line, as the active line highlights to purple when hovering over it (so, for example, if I hover over a red line, it displays as a purple highlight, which is confusing next to a line which is purple for an intention, rather than for a highlight).
I’d suggest reporting this, with screenshots or a screen share ( http://screenr.com/ is great for that) over at http://github.com/woothemes/woocommerce/issues/.
Forum: Plugins
In reply to: [WooCommerce] File upload takes > 30 mintesHi JOakland,
There are about 17,000 rows in their text file, and on the dev site (using MAMP) the process is taking over a half hour to complete.
It sounds, to me, like your custom script is using a lot of memory, and perhaps more memory than your development environment has available.
I’d suggest scaling your code down into it’s basic pieces (one method for each function of the script) and running the script a few times, each time testing the speed of the code and enabling each piece until you spot a speed slow-down. This should indicate which piece of your script is slowing down the process.
If, after all of this refactoring, the code still runs slowly, it could be down to the 17,000 records being processed.
I hope this helps. 🙂
Forum: Plugins
In reply to: [WooCommerce] stretched product imagesHi @steffdesign,
I suspect this could be a plugin/theme conflict.
Do you see image settings when using the TwentyFifteen/TwentyTwelve theme?
Forum: Plugins
In reply to: [WooCommerce] Does not show sidebar widgetHi zimisun,
Thank you for your patience in this regard.
I’ve deployed Mystile version 1.3.9 which remedies this issue.
Please advise if the issue persists on your end. 🙂
Forum: Plugins
In reply to: [WooCommerce] Does not show sidebar widgetHi zimisun,
Thanks for reporting this.
I’ll inspect this further for you and report here as soon as I have results from my inspection.
Thank you, in advance, for your patience on this. 🙂
Forum: Plugins
In reply to: [WooCommerce] One Page Checkout – "Please choose product options" errorHi Harry,
I simply wanted to report a bug.
Thanks for reporting this bug! We’ve forwarded your report on to the developer for further inspection and resolution.
I have a WooGang subscription who I assume you guys are affiliated with
WooGang and WooCommerce aren’t affiliated in any way.
Thanks again for reporting this bug to us. We’ll see to it that the bug is inspected further. 🙂
Forum: Plugins
In reply to: [WooCommerce] Error with theme MystileForum: Plugins
In reply to: [WooCommerce] Error with theme Mystile