masteriyo
Forum Replies Created
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Hi Salman,
Thank you for writing in,
1) The admin user can only access the full courses on your site. The instructor role user can access the course they have created or access provided by the admin. So, we recommend you recheck the instructor access you have provided.
2) The issue seems to be the design conflict on your site. Please provide us with the account page link; we will look into it and get back to you with the solution.
3) The forget password feature is working fine in our testing environment. We recommend you check whether your other email features are working or not. Suppose other emails are working fine. Please refer to this documentation https://docs.masteriyo.com/faqs/test-conflict-on-your-site and follow the instructions. This will let you know the cause of the error.
4) Please let us know how you added the courses on your home page. If you use the shortcode to add the courses on your home page, we recommend using the Elementor course block feature. Using the elemntor block for course presentation, you can customize the section according to your needs. For more details, please check this documentation: https://docs.masteriyo.com/free-addons/elementor-integration5) At this time, the feature you have requested is not available in the current version. However, we appreciate your suggestion and will consider it for inclusion in a future release. We will inform you as soon as the feature becomes available. To request new features for the Masteriyo plugin, please use the FeedBear link provided: https://masteriyo.feedbear.com/roadmap?referrer=wordpress.com.
The invoice will be generated by the payment processor you have used on your site. For example, if you use the stripe payment, the stripe will send the invoice.
Regards!Hi there,
The issue is because of the old version of the Masteriyo Pro plugin, and the problem has already been resolved on your site. We will resolve this thread; please create a new ticket if needed. We will get back to you as soon as possible.
Regards!Hi there,
Could you please provide us a screenshot of your issue? We will look into it and get back to you accordingly.
Regards!Thank you for the update,
We will investigate the issue, and if needed, we will include the fix in our upcoming update.Hi there,
Could you please go to your Dashboard and check whether the student order is completed or not? If the order is completed, we recommend you check the cache settings on your site with the help of this documentation. https://docs.masteriyo.com/faqs/configuring-caching-plugins.
It seems you are using the premium version plugin because the woocommerce integration feature is not available in the free version. Discussing this topic on a free plugin support forum can create confusion for other users. So please go through this link: https://masteriyo.com. You will find the live chat option to contact our support representative. Also, include this forum link so our team can understand your issue.Regards!
Hi there,
Could you please disable the Masteriyo Pro plugin and then reactivate it? Occasionally, due to permission issues, the resource might not load correctly, so performing this deactivation and reactivation process should help resolve the problem.According to the WordPress Support community guidelines, we can not provide premium support here because this support forum is for free plugin users.
Please go through this link: https://masteriyo.com. You will find the live chat option to contact our support representative.
Regards!Forum: Reviews
In reply to: [Masteriyo LMS – LMS Course Builder, Quizzes & Certificates] Low QualityHi @yeahoffline,
We have fixed the sequential flow issue and released the update. We request you update the plugin to resolve the issue.
Regards!
Forum: Reviews
In reply to: [Masteriyo LMS – LMS Course Builder, Quizzes & Certificates] Low QualityHi @yeahoffline,
It seems you are a premium plugin user, and we talked on our live chat. We stick to strict guidelines when altering a user’s site. In this case, we added a new section to your feature course and conducted a test by recording that section. After the test, we promptly removed the test section from your feature course. In our previous message, we mentioned that we replicated the issue on our testing environment, meaning we conducted the test on our site.
It was solely to verify the issue and not to make any changes or modifications to other courses. Upon checking the feature course, we confirmed all the contents are intact. We recommend consulting with other instructors and administrators with course authorities to gather additional insights.
Again, we want to let you know this is not the place for conversation. This is against the WordPress community guidelines. We request you contact us back on the same ticket so we can discuss your issue further.
Regards!
Forum: Reviews
In reply to: [Masteriyo LMS – LMS Course Builder, Quizzes & Certificates] Low QualityAs per the WordPress Community guidelines, we are unable to provide support here. We couldn’t locate any topics you’ve posted on the Masteriyo Forum and haven’t received any support requests through our other channels.
To receive assistance, please visit our website at https://masteriyo.com/ and utilize the chat option available in the bottom right corner. Our dedicated team is committed to offering you the finest support possible.
Forum: Reviews
In reply to: [Masteriyo LMS – LMS Course Builder, Quizzes & Certificates] Low QualityHi @yeahoffline,
We’re sorry to hear you’ve been having problems with our Masteriyo plugin. We value your feedback and want to assure you that we are committed to resolving the issues you are experiencing.
The Course Builder issue could be caused by a conflict with another plugin on your site. Similarly, the slow performance of the Course Viewer could be due to execution and memory limit constraints on your site. Our plugin is built to be efficient and compatible, and it is regularly tested to ensure a smooth experience.
We thoroughly searched our support channels after receiving your review for any requests from your end, but we couldn’t find anything. Could you please tell us where you submitted your support request?
We’d also like to remind you of our free support forum, where all questions are answered. If you’ve posted your problem there, we promise to respond as soon as possible.
We’re unhappy to see a one-star review without the opportunity to address and correct your concerns. We are committed to providing excellent service and resolving any issues our users may encounter.
Please visit our website at https://masteriyo.com/ and contact us using the chat option in the bottom right corner. Our team is dedicated to providing you with the best possible assistance.
Regards!Hi
Thanks. It’s a typo as it should be Previous.
Will be adjusted in next version update.Thanks.
Sanjip S.Hi @johnny-mosaic,
Currently, this question type is not available in the quiz.
We are currently working on pro version (not released yet) which will have many more questions type in the quiz. You can contact us via our Masteriyo site if you have more query on this.And yes, adding a form field from another plugin in a page and adding that page link in the lesson as part of lesson completion can be a nice approach.
Thanks.
Sanjip S.Thanks for your review.
We will take your suggestion and improve our plugin in coming updates.
Also, in version 1.3.7, we have made refinements to string, so you might need to translate few strings once more to your language. 🙂We have resolved this issue in latest version 1.3.7.
Marking as resolved for now, you can always reply to this thread if you have further issue.
Thanks.
Sanjip S.