selu
Forum Replies Created
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Hi,
The most recent version 2.6.1 is fixing the issue.
Thank you for understanding.
That’s super odd, I’ve tried to replicate this on a fresh install and I dont get that.
May I ask you to contact us on contact@themeisle.com with site info debug details which you can find on Tools -> Site Health -> Info and copy and paste the data to pastebin.com and share the link?
Happy to help you sorting this out.
Hi,
Can you tell me which notification are you talking about? Maybe sharing a screenshot? I was not able to replicate this on a fresh environment?
Thank you!
Hi there,
We have isolated the issue and will release a patch asap.
Thank you for understanding.
Hi there,
Yes, there was a major AWS outage which affected us aswell. We are still monitoring the situation but should be back to normal now.
Thank you for understanding.
hi @gbrockhaus,
Sorry to hear that you are facing issues, it might be some incompatibility with your environment but I would be happy to help you out as I’m confident that are some edge cases that are preventing you from fully enjoying the plugin.
May I ask if you use any special configuration for your website in terms of directories or hosting? Or is this a standard install?
Could you please see if you have any plugins that could potentially break this by turning off all other plugins and trying again?
Eventually, if none of those are helpful, may I ask if you can contact us at contact@themeisle.com with your Site Health info, available in Admin->Tools -> Site Health -> Site info, and click on Copy to Clipboard. Afterward, you can paste the info on this site https://pastebin.com/ and emails us there.
Looking forward to helping you out.
Forum: Reviews
In reply to: [Neve] Nice theme – broken update – lucky to have backupHi,
No, I’ve offered just a way to contact us where we could debug the issue together.
We will stand-by until we get the site from your end.
Have a nice weekend!
Forum: Reviews
In reply to: [Neve] Nice theme – broken update – lucky to have backupSure thing,
Can you provide the site URL via https://themeisle.com/contact/ using the pre-sale form? You can mention this wordpress.org thread there and I can help you there.
Thank you for understanding!
Forum: Reviews
In reply to: [Neve] Nice theme – broken update – lucky to have backupHi @kemaeleon,
I’m really sorry for this and I would love to help you out. Without a staging version of the site where I could check the issue, my hands are tied as I’m not able to imagine what could have been wrong.
An unfavorable review without any constructive feedback doesn’t help our efforts as we work hard to support users and develop the theme.
I hope you understand!
Forum: Reviews
In reply to: [Neve] Nice theme – broken update – lucky to have backupHey @kemaeleon,
That’s super strange, we haven’t made any significant changes to the CSS during this update. Are you sure is something from the theme end?
Would love to check this out and help you solve this if you have any staging or similar.
Looking forward to helping you!
Forum: Themes and Templates
In reply to: [Neve] Dropdown menu transparent after updateHi @amccullough8,
Can you make sure you clear the SiteGround cache after the update, the old theme style might have been cached? Do you use any other caching plugin except the one from SiteGround? Make sure to clear the cache from those too.
Looking forward to helping you!
Forum: Reviews
In reply to: [AMP] Great perfomanceHi @westonruter,
Yes, on a few sites we use directly the standard mode, providing AMP first experience for both desktop and mobile.
But for some, we use the amp first experience only on mobile, using a small code tweak, which proven to be helpful:
add_filter( 'option_amp-options', function ( $value ) { if ( wp_is_mobile() ) { $value['theme_support'] = 'standard'; } return $value; }, 99999 );Because the hosting does the page caching per device ( mobile/tablet/desktop ) the wp_is_mobile is working fine in this context.
Forum: Plugins
In reply to: [AMP] CSS doesn’t generateHi @westonruter,
I wish I could but I’m not sure what was causing this and the hosting company that we use doesn’t offer too many details around this. Basically this is their answer:
We are aware that there are at times issues with our CDN, and have included a note about when you go to activate it: Kinsta CDN may not be 100% compatible with multisites and custom setups. There are often cases (due to a customized setup) where it is necessary to disable/re-enable the CDN cache to fix certain layout issuesBased on your feedback regarding a possible issue with fetching of the external CSS styles, I have reported that would be an issue with the CDN and they have recreated the CDN distribution which magically fixed the problem.
I hope this helps!
Forum: Plugins
In reply to: [AMP] CSS doesn’t generateHi @westonruter,
I’m following up on this issue, it seems it was a CDN compatibility issue.
Right now everything is ok.
Forum: Plugins
In reply to: [AMP] CSS doesn’t generateHi @westonruter,
All the validation errors reported by AMP on that page are JS related which has the markup status
Removed, nothing related to the CSS.Any idea what could prevent the fetching of the external CSS files?