Support » Theme: Neve » Nice theme – broken update – lucky to have backup

  • I use and like this theme.

    Updated the theme’s version today – and a lot of things had disappeared – header customization was broken, the css that reduces the layout to about 70% of page width had disappeared – I was lucky to have a backup of the site – otherwise I would have lost a lot of the styling. Working with old version for the time being.

Viewing 7 replies - 1 through 7 (of 7 total)
  • selu

    (@marius2012)

    Hey @kemaeleon,

    That’s super strange, we haven’t made any significant changes to the CSS during this update. Are you sure is something from the theme end?

    Would love to check this out and help you solve this if you have any staging or similar.

    Looking forward to helping you!

    Thread Starter kemaeleon

    (@kemaeleon)

    Well, I logged onto my wordpress website – updated the theme – only that – no other changes and get the same behavior.
    Header colors are a mess – all settings gone – background image blurred and the header customizer now displays some shortcodes to objects rather than an interactive menu.

    For example, to change colors in the header text, I end up looking at this:

    var(–nv-text-color)

    instead of a menu.

    I do not know what you have broken – but this is really not acceptable – will go and restore my backup now – as this version looks bad – and could only be fixed if I went and changed CSS manually.

    selu

    (@marius2012)

    Hi @kemaeleon,

    I’m really sorry for this and I would love to help you out. Without a staging version of the site where I could check the issue, my hands are tied as I’m not able to imagine what could have been wrong.

    An unfavorable review without any constructive feedback doesn’t help our efforts as we work hard to support users and develop the theme.

    I hope you understand!

    Thread Starter kemaeleon

    (@kemaeleon)

    I am still running WordPress 5.3.6, you could put that onto your staging server and see whether you get similar issues. Tried an upgrade to wordpress 5.6 – but that seemed to cause other problems, i.e. edit links somehow broken.

    Keen to solve the problem – I have some availability in two weeks time – will stick to the old version of Neve, which is very beautifully designed and looking forward to sorting out the issue.

    Thanks for your help and hard work.

    selu

    (@marius2012)

    Sure thing,

    Can you provide the site URL via https://themeisle.com/contact/ using the pre-sale form? You can mention this wordpress.org thread there and I can help you there.

    Thank you for understanding!

    Thread Starter kemaeleon

    (@kemaeleon)

    Thanks – I will be in touch in a few weeks time – but I am not interested in a purchase – this is in the understanding that you are using the pre-sales form as a mechanism to sort out problems.

    selu

    (@marius2012)

    Hi,

    No, I’ve offered just a way to contact us where we could debug the issue together.

    We will stand-by until we get the site from your end.

    Have a nice weekend!

Viewing 7 replies - 1 through 7 (of 7 total)
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