Madison a11n
Forum Replies Created
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Hi @steamedian!
Sorry to hear about this! We would like to take a look at your site’s system status report as well as the logs. We know some of the information in the logs are sensitive so please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [Meta for WooCommerce] Can’t select catalogHi @agrolsy,
Thank you for confirming you have tried without selecting Instagram. That will definitely be a problem if you are trying to select it.
You mentioned the three sites. Is it not working on all three or just on the Swedish sites?
Can you also please double-check the permissions for the catalog? Please go to the Facebook settings here, and check the People/access settings for the Catalog (under Data sources) as well as the page — make sure the user you are under has full access/permission: https://business.facebook.com/settings/pages/
Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] facebook for woocommerce problemHey there @dafnex35
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Forum: Plugins
In reply to: [Google for WooCommerce] How to delete Google Merchant Centre AccountHi @wizshill,
Thanks for that tip!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Google Pay text/icon not showingHi @soylaostia,
I’m so glad you narrowed it down! You will want to contact your theme’s support for help with the issue. I found the WPBakery support link here. I hope they can help you sort it out! If not, you can take a look at the themes on our marketplace here.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Google Pay text/icon not showingThank you @soylaostia!
I didn’t notice anything just from looking at the site. Again the system status report would be helpful just to see if there could be anything in the setup.
You mentioned that you followed the steps in this thread: https://wordpress.org/support/topic/google-pay-button-not-showing-on-checkout-page/
Did you also try a conflict test? This kind of problem could be caused by a conflict with your theme or with another plugin.
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and Stripe
- See if the Google Pay button shows
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Forum: Plugins
In reply to: [Meta for WooCommerce] Sorry, something went wrong. Sync ProblemHi there!
Thanks for sending over your system status report!
Here are a few things to try:
- The wc_facebook_external_business_id WordPress option cannot be blank or contain non-Latin characters. It should look something like this for example: store-name-ouh3ylhlrnm0j
- You can find the wc_facebook_external_business_id in a few ways – in the wp_options table in the database or
on the options page in the website at https://<your-site>/wp-admin/options.php - Your default WooCommerce currency must be supported by Facebook. You can check here
- I noticed you have a security plugin – WordFence. You can try temporarily disabling that to make sure it is not interfering with the communication between WooCommerce and Facebook
Let us know how that goes!
Hi @joyryde,
Thanks for pointing out these further issues! As my colleague mentioned, we would love to take a look at your site. Please create a ticket with us at WooCommerce.com > My Account > Support and include this forum link.
We will talk to you soon!
Forum: Plugins
In reply to: [WooCommerce] post codesThank you for letting us know. Reaching out to your theme’s support for more help will be the best next step. They should be able to work on this with you 🙂
Forum: Plugins
In reply to: [WooCommerce] Customize email heading in customer_invoice.phpHi there @splendcatcher!
Thanks for contacting WooCommerce.com support!
To change the heading of that email you can do so in the admin under WooCommerce > Settings > Emails > select the Customer Invoice/Order Details email and put your desired text in the two sections for paid and unpaid email headings.
Here is a helpful blog post about it too: https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/
Forum: Plugins
In reply to: [WooCommerce] Automatic status on different productsHi @lucakleveruud,
Thanks for the question!
Order status is usually based on payment not product. So that isn’t something that can be done out of the box. WooCommerce Order Status Control is an extension that lets you import custom order status. To assign them to a specific product though might take some custom coding to achieve. You can visit our WooCommerce Customizations Page to get in touch with a developer.
Forum: Plugins
In reply to: [WooCommerce] post codesHi @joannaritsoni,
It looks like maybe the theme chooses the first state in alphabetical order. Is that what the theme support told you?Forum: Plugins
In reply to: [WooCommerce] Xero IntegrationHi @benventer83!
Thanks for providing that!
You can follow the instructions in our document for Xero here to replace the account connected to Xero with the new one you are connecting to: https://docs.woocommerce.com/document/xero/
You could also install a fresh version of Xero if you’d like all the settings cleared.
Let us know if you have any questions!
Forum: Plugins
In reply to: [Meta for WooCommerce] Sync with facebook catelogue pnly some productsHi @aircrescio,
I’m sorry it still doesn’t want to sync! Will you include the error logs from Facebook in your next reply for us to review? We hope to gain some clues from there as to what is going wrong. Thank you!
Forum: Reviews
In reply to: [WooCommerce Stripe Payment Gateway] Fatal Error with Version 5.6.0Hey @yau5611,
Sorry to hear that! If you’re still having problems with 5.6.1, please create a topic here in the forums where we can support you and get more info on the issue. You can also contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
Hope to hear from you soon!