Actually, it was repaired, thank you support team
Muito, obrigado mesmo, mais já mudei de tema , sou grato de coração
I believe this problem is related to the plugin, I believe it is indeed a setting, come on, I bloqueiei the panel wordpress the menu settings / geal bloqueiei also the reading options settings / reading, so now when the client attempts to access the option to personalize, appearance / personlizar not charge to change background image and other settings of basic customizations wordpress.