Forum Replies Created

Viewing 15 replies - 1 through 15 (of 15 total)
  • Thread Starter kwmarket

    (@kwmarket)

    @jsyhaphom im not sure what solved the issue in the end. But if you use facebook for woo and pixel your site, you’d have 2 pixels, so you probably have to remove pixel your site.

    Thread Starter kwmarket

    (@kwmarket)

    Not really sure what the issue was or what solved it but i think i checked it on FB’s side and tried to connect it, then i reconnected it on the plugin side, which maybe triggered the connection.

    Thread Starter kwmarket

    (@kwmarket)

    Thanks for the reply guys! Im not sure what happened, maybe I refreshed the connection and a day later it active.

    Thread Starter kwmarket

    (@kwmarket)

    I actually have 3 sites I manage that has the same issue. Here’s one of the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dearjflower.com
    Site address (URL): https://dearjflower.com
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.20
    PHP Post Max Size: 1 GB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.21-MariaDB
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.5.2
    WC Database Prefix: djfv2_
    Total Database Size: 176.16MB
    Database Data Size: 129.39MB
    Database Index Size: 46.77MB
    djfv2_woocommerce_sessions: Data: 0.47MB + Index: 0.01MB + Engine MyISAM
    djfv2_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_order_items: Data: 0.85MB + Index: 0.49MB + Engine MyISAM
    djfv2_woocommerce_order_itemmeta: Data: 16.36MB + Index: 5.33MB + Engine MyISAM
    djfv2_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    djfv2_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_actionscheduler_actions: Data: 2.74MB + Index: 0.90MB + Engine MyISAM
    djfv2_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_actionscheduler_logs: Data: 1.47MB + Index: 1.04MB + Engine MyISAM
    djfv2_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    djfv2_bv_ip_store: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
    djfv2_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    djfv2_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_comments: Data: 5.73MB + Index: 2.35MB + Engine MyISAM
    djfv2_csshero4: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    djfv2_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    djfv2_followup_customers: Data: 0.42MB + Index: 0.63MB + Engine InnoDB
    djfv2_followup_customer_carts: Data: 2.52MB + Index: 0.14MB + Engine InnoDB
    djfv2_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    djfv2_followup_customer_orders: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
    djfv2_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    djfv2_followup_email_logs: Data: 0.27MB + Index: 0.16MB + Engine InnoDB
    djfv2_followup_email_orders: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
    djfv2_followup_email_tracking: Data: 0.14MB + Index: 0.25MB + Engine InnoDB
    djfv2_followup_followup_history: Data: 0.48MB + Index: 0.17MB + Engine InnoDB
    djfv2_followup_order_categories: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
    djfv2_followup_order_items: Data: 0.30MB + Index: 0.38MB + Engine InnoDB
    djfv2_followup_subscribers: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    djfv2_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    djfv2_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    djfv2_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_gf_entry: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
    djfv2_gf_entry_meta: Data: 0.19MB + Index: 0.14MB + Engine MyISAM
    djfv2_gf_entry_notes: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
    djfv2_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_gf_form_view: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    djfv2_hplugin_root: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    djfv2_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_itsec_fingerprints: Data: 2.30MB + Index: 0.77MB + Engine MyISAM
    djfv2_itsec_geolocation_cache: Data: 0.27MB + Index: 0.14MB + Engine MyISAM
    djfv2_itsec_lockouts: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
    djfv2_itsec_logs: Data: 22.48MB + Index: 4.49MB + Engine MyISAM
    djfv2_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_itsec_temp: Data: 1.12MB + Index: 1.02MB + Engine MyISAM
    djfv2_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_mailchimp_carts: Data: 2.00MB + Index: 0.04MB + Engine MyISAM
    djfv2_mailchimp_jobs: Data: 2.43MB + Index: 0.08MB + Engine MyISAM
    djfv2_options: Data: 4.59MB + Index: 0.20MB + Engine MyISAM
    djfv2_pmxe_exports: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    djfv2_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
    djfv2_pmxe_posts: Data: 0.10MB + Index: 0.04MB + Engine MyISAM
    djfv2_pmxe_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    djfv2_postmeta: Data: 32.71MB + Index: 15.54MB + Engine MyISAM
    djfv2_posts: Data: 5.51MB + Index: 0.81MB + Engine MyISAM
    djfv2_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    djfv2_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    djfv2_rank_math_internal_links: Data: 0.07MB + Index: 0.02MB + Engine MyISAM
    djfv2_rank_math_internal_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    djfv2_rank_math_redirections: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    djfv2_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    djfv2_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_shortpixel_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    djfv2_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_term_relationships: Data: 0.09MB + Index: 0.18MB + Engine MyISAM
    djfv2_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_usermeta: Data: 13.76MB + Index: 7.62MB + Engine MyISAM
    djfv2_users: Data: 0.73MB + Index: 0.65MB + Engine MyISAM
    djfv2_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_bookings_availability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_bookings_availabilitymeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_booking_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_customer_lookup: Data: 0.40MB + Index: 0.34MB + Engine MyISAM
    djfv2_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_wc_order_product_lookup: Data: 0.52MB + Index: 0.47MB + Engine MyISAM
    djfv2_wc_order_stats: Data: 0.35MB + Index: 0.23MB + Engine MyISAM
    djfv2_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_product_meta_lookup: Data: 0.04MB + Index: 0.06MB + Engine MyISAM
    djfv2_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_exported_csv_items: Data: 3.23MB + Index: 0.06MB + Engine MyISAM
    djfv2_woocommerce_exported_xml_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_pickup_locations_geodata: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    djfv2_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_wpml_mails: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    djfv2_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    djfv2_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    djfv2_yith_wcwl: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    djfv2_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    djfv2_yith_ywrac_email_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 797
    blocks: 2
    bookable_resource: 1
    copy-to-clipboard: 1
    custom_css: 1
    customize_changeset: 21
    export_template: 1
    follow_up_email: 3
    mc4wp-form: 1
    nav_menu_item: 27
    page: 28
    post: 1
    postman_sent_mail: 250
    product: 249
    product_option_group: 3
    product_variation: 183
    revision: 476
    shop_coupon: 8
    shop_order: 7402
    shop_order_refund: 31
    tm_global_cp: 9
    wc_booking: 6
    wc_pickup_location: 1
    wpcf7_contact_form: 2
    ywrac_cart: 1
    ywrac_email: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.64
    Classic Editor: by WordPress Contributors – 1.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.4.2
    Duplicate Page: by mndpsingh287 – 4.4.1
    Facebook for WooCommerce: by Facebook – 2.6.1
    iThemes Security Pro: by iThemes – 6.5.6
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    Nextend Social Login: by Nextendweb – 3.0.29
    Post SMTP: by Yehuda Hassine – 2.0.23
    Rank Math SEO: by Rank Math – 1.0.70
    ShortPixel Adaptive Images: by ShortPixel – 2.3.3
    ShortPixel Image Optimizer: by ShortPixel – 4.22.3
    Follow-Up Emails: by WooCommerce – 4.9.12
    WooCommerce iPay88 Payment Gateway: by  –
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
    WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.8.6
    WooCommerce Product Add-ons: by WooCommerce – 3.0.21
    WooCommerce Product Dependencies: by SomewhereWarm – 1.2.7
    Product Options for WooCommerce: by WPShowCase – 6.8
    WooCommerce Local Pickup Plus: by SkyVerge – 2.7.2
    WooCommerce - Store Exporter Deluxe: by Visser Labs – 5.1
    WooCommerce TM Extra Product Options: by themeComplete – 4.9.12.1
    WooCommerce: by Automattic – 5.6.0
    WooSidebars: by WooCommerce – 1.4.5
    WP Rocket: by WP Media – 3.9
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.5
    YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.6.0
    YITH WooCommerce Checkout Manager: by YITH – 1.6.1
    YITH WooCommerce Multi-step Checkout Premium: by YITH – 1.8.0
    YITH WooCommerce Wishlist: by YITH – 3.0.25
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: MYR (RM)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: booking (booking)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #428 - /shop/
    Cart: #429 - /cart/
    Checkout: #430 - /checkout/
    My account: #431 - /my-account/
    Terms and conditions: #2616 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Dear J Flower
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.10.1
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    /home/dearjflo/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Local Pickup Plus ###
    
    Status: ✔ Enabled
    Geocoding: –
    Pickup Locations: 1
    Pickup Appointments: –
    Pickup Location Tax: –
    Checkout Display: Pickup selection mode: per orderCart item handling mode: automatic groupingDefault cart item handling: ship items
    
    ### Action Scheduler ###
    
    Canceled: 4
    Oldest: 2021-08-03 00:33:18 +0000
    Newest: 2021-08-21 08:33:23 +0000
    
    Complete: 6,595
    Oldest: 2021-08-08 15:10:21 +0000
    Newest: 2021-08-27 22:45:26 +0000
    
    Pending: 19
    Oldest: 2021-08-28 04:57:06 +0000
    Newest: 2021-08-29 14:47:06 +0000
    
    ### Templates ###
    
    Extended logging mode for Store Exporter Deluxe: ✔Inactive Turn on Logging mode
    Debugging mode for Store Exporter Deluxe: ✔Inactive Turn on Debugging mode
    Scheduled Export to FTP: ✔
    Scheduled Export to SFTP: ❌ The required SFTP functions are not available; ssh2_connect()
    ssh2_auth_password()
    ssh2_sftp(). Contact your hosting provider.
    
    ### Status report information ###
    
    Generated at: 2021-08-28 06:57:40 +08:00
    
    Thread Starter kwmarket

    (@kwmarket)

    Alright I’ll ask the hosting to check this out. Thanks so much for the replies! I’ll update if anything

    Thread Starter kwmarket

    (@kwmarket)

    Hi Abwaita, here it is.
    Thanks!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dearjflower.com
    Site address (URL): https://dearjflower.com
    WC Version: 5.1.0
    REST API Version: ✔ 5.1.0
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.0.2
    Log Directory Writable: ✔
    WP Version: ❌ 5.6.4 - There is a newer version of WordPress available (5.7.2)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.16
    PHP Post Max Size: 32 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.19-MariaDB
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: djfv2_
    Total Database Size: 151.60MB
    Database Data Size: 110.09MB
    Database Index Size: 41.51MB
    djfv2_woocommerce_sessions: Data: 1.34MB + Index: 0.02MB + Engine MyISAM
    djfv2_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_order_items: Data: 0.72MB + Index: 0.43MB + Engine MyISAM
    djfv2_woocommerce_order_itemmeta: Data: 13.93MB + Index: 4.70MB + Engine MyISAM
    djfv2_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    djfv2_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_actionscheduler_actions: Data: 2.94MB + Index: 1.09MB + Engine MyISAM
    djfv2_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    djfv2_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    djfv2_posts: Data: 5.15MB + Index: 0.73MB + Engine MyISAM
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    ### Post Type Counts ###
    
    attachment: 684
    blocks: 2
    bookable_resource: 1
    copy-to-clipboard: 1
    custom_css: 1
    customize_changeset: 6
    export_template: 1
    follow_up_email: 3
    mc4wp-form: 1
    nav_menu_item: 24
    page: 26
    post: 2
    postman_sent_mail: 250
    product: 238
    product_option_group: 3
    product_variation: 4
    revision: 433
    shop_coupon: 10
    shop_order: 6335
    shop_order_refund: 29
    tm_global_cp: 9
    wc_booking: 6
    wc_pickup_location: 1
    wpcf7_contact_form: 2
    ywrac_cart: 1
    ywrac_email: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.58
    Classic Editor: by WordPress Contributors – 1.6
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Duplicate Page: by mndpsingh287 – 4.3
    Facebook for WooCommerce: by Facebook – 2.1.4
    iThemes Security Pro: by iThemes – 6.5.6
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    Nextend Social Login: by Nextendweb – 3.0.26
    Post SMTP: by Yehuda Hassine – 2.0.16
    Rank Math SEO: by Rank Math – 1.0.55
    ShortPixel Adaptive Images: by ShortPixel – 2.1.2
    ShortPixel Image Optimizer: by ShortPixel – 4.21.1
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.27
    Follow-Up Emails: by WooCommerce – 4.9.12
    WooCommerce iPay88 Payment Gateway: by  –
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.0
    WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.8.6
    WooCommerce Product Add-ons: by WooCommerce – 3.0.21
    WooCommerce Product Dependencies: by SomewhereWarm – 1.2.5
    Product Options for WooCommerce: by WPShowCase – 6.8
    WooCommerce Local Pickup Plus: by SkyVerge – 2.7.2
    WooCommerce - Store Exporter Deluxe: by Visser Labs – 4.7
    WooCommerce TM Extra Product Options: by themeComplete – 4.9.12.1
    WooCommerce: by Automattic – 5.1.0 (update to version 5.3.0 is available)
    WooSidebars: by WooCommerce – 1.4.5
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.3.3
    YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.6.0
    YITH WooCommerce Multi-step Checkout Premium: by YITH – 1.8.0
    YITH WooCommerce Wishlist: by YITH – 3.0.17
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: MYR (RM)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: booking (booking)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #428 - /shop/
    Cart: #429 - /cart/
    Checkout: #430 - /checkout/
    My account: #431 - /my-account/
    Terms and conditions: #2616 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Dear J Flower
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.10.1
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    /home/dearjflo/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Local Pickup Plus ###
    
    Status: ✔ Enabled
    Geocoding: –
    Pickup Locations: 1
    Pickup Appointments: –
    Pickup Location Tax: –
    Checkout Display: Pickup selection mode: per orderCart item handling mode: automatic groupingDefault cart item handling: ship items
    
    ### Action Scheduler ###
    
    Canceled: 7
    Oldest: 2021-05-05 13:47:23 +0000
    Newest: 2021-05-19 08:04:34 +0000
    
    Complete: 9,828
    Oldest: 2021-04-23 14:10:28 +0000
    Newest: 2021-05-24 13:47:35 +0000
    
    Pending: 10
    Oldest: 2021-05-24 14:02:35 +0000
    Newest: 2021-05-31 00:47:53 +0000
    
    ### Templates ###
    
    Extended logging mode for Store Exporter Deluxe: ✔Inactive Turn on Logging mode
    Debugging mode for Store Exporter Deluxe: ✔Inactive Turn on Debugging mode
    Scheduled Export to FTP: ✔
    Scheduled Export to SFTP: ❌ The required SFTP functions are not available; ssh2_connect()
    ssh2_auth_password()
    ssh2_sftp(). Contact your hosting provider.
    
    ### Status report information ###
    
    Generated at: 2021-05-24 21:59:02 +08:00
    
    Thread Starter kwmarket

    (@kwmarket)

    Thanks for the reply! It helped.

    I created a new child theme and copied all the same options, and for some reason that worked. So not sure what the issue was, maybe some cache or something

    Thread Starter kwmarket

    (@kwmarket)

    Thank you Arnel. Based on everything you said, I found that the problem is with cloudflare. Now checking if it’s the settings or something else

    Thread Starter kwmarket

    (@kwmarket)

    It works! Thanks so so so much @aitpro and @macmanx for the help! I really do appreciate your time 🙂

    I’m not sure exactly what made it work or blocked it but I believe its a combination of all the things you guys said!

    All the best guys!

    Thread Starter kwmarket

    (@kwmarket)

    Go to the BPS plugin > htaccess File Editor page > click the “Your Current Root htaccess File tab” > scroll down in your Root htaccess file and look for any IP address blocking htaccess code. If you find any IP address blocking htaccess code then post it so I can take a look at it.
    – Did that and can’t find any IP’s being blocked.

    I tried deactivating the Security Root BulletProof Mode and looking for blocked IP’s in the htaccess files but nothing. I’m not sure if im doing it wrong but I looked quite thoroughly.

    Something to know as well, I restored the site with a backup i had a few days ago when i could access the site but still banned.

    Thread Starter kwmarket

    (@kwmarket)

    I need to be a bit more specific if I want to get a different answer. This was their reply when I asked them.

    Hello, Thank you for your reply and your excellent question. Our servers do not block any countries. They do block individual IP addresses if there is an issue with the IP being part of an attack on the server, or failing to log into an email account after a large number of attempts or something potentially malicious. I have checked the IP Block inside your cPanel and it does not appear that any IP addresses are currently blocked using this method. It does appear that blocking an entire country IS something one (or more) of your security plugins has the capability to do. I know that you and our technicians have both deactivated your security plugins and this did not correct the issue, what concerns me is that one (or more) of the security plugins has added this block to one of your site’s files or into the database which will need to be cleared out. Disabling the plugins won’t change any blocks they currently have made if they have made them in the database or in specific website files. Unfortunately as we are not the developers of the plugins in question you will need to contact those plugins’ developers to request assistance on finding and removing any entry that is blocking your IP addresses or Malaysian IP blocks or the country. I apologize that we were unable to solve this for you, this is something that will require your web developer or the assistance of the plugins’ developers to help you find where the block is occurring and how to remove it.

    Thread Starter kwmarket

    (@kwmarket)

    Thread Starter kwmarket

    (@kwmarket)

    I’m using cloudflare for speed. I forgot to check on that. It worked fine for a while so it didn’t come to my mind.

    I checked the settings and nothing is blocking countries. What should I be looking for?

    Thread Starter kwmarket

    (@kwmarket)

    Nothing is recorded. Yeah it’s really weird.dashboard and cpanel is accessible.

    I can’t access the site as a guest from a different ip/ device/ browser from my country, Malaysia. Outside malaysia is fine.

    Thread Starter kwmarket

    (@kwmarket)

    Hey James, it’s not that. I can access my dashboard. And I’ve deactivated all plugins to check.

    Thanks!

Viewing 15 replies - 1 through 15 (of 15 total)