Kev Provance

Is there any reason you won’t contact the theme author and have them evaluate it? It is their theme after all, and I do not have access to their theme. We also have no control over how theme authors integrate Redux into their theme. There could very well be a theme issue at play here, but for reasons I don’t understand, you want to blame Redux, all because you disabled it and everything worked again. I’ve already explained why that is. Now it’s time to bring the other half of the equation into it: The people who wrote them theme. There is nothing else I can do. If the theme author discovers and issue and has data on how and why Redux is the issue, they need to report it to us as only they can provide a copy of their theme for us to look at. Otherwise, I can’t fix what I can’t break.

I might also look into why cURL timeouts are occurring on your server when the CDN is active and working. It could be caused by a firewall or security plugins, if you have them (which I do not know because that information wasn’t provided. Just a demand to fix something that likely isn’t our fault). They can also be caused by outdated server software or inadequate server resources.

You’ve not provided any real data that convinces me Redux is the issue. If you believe there is an incompatibility with the theme, you will need to contact the theme’s author about it. Why? We do not have access to the theme you are using. We can do no testing. It’s also not our code to maintain. Redux is a developer’s tool, not a consumer’s one, which means typically, we do not support theme users for the aforementioned reason.

Redux often takes the blame for everything that goes wrong. Read some posts in this forum, and you’ll see theme and what I’m about to say now: Redux is an options framework. It creates the theme’s options panel. The theme author then takes the results from the panels input and crafts their code around them. So when you disable Redux, all the code the runs based on the options you choice no longer does. Any issues in that code suddenly disappear and the theme appears to work again. Redux gets blamed, and I have to type this explanation out again. Only the theme’s author can debug their theme and determine the cause. If they find an incompatibility with Redux, they need to contact us with the supporting data and we’ll work with them as only they can provide us with a copy of their theme.

If you have error data that refers to Redux from your PHP logs or in the browser’s console log, I can take a look at that, but we cannot debug theme or server issues.

The differences between v3 and v4 are night and day. It was a complete rewrite. I mean, you could conceivably go back to three, but it has been sunset. There will be no more updates for it, and there will be security concerns. Otherwise, I’m not sure what I can do. I cannot replicate this. There have never been any other types of issues like this, and I am forbade from logging onto your server to debug (and if the problem isn’t Redux, I couldn’t fix it anyway), plus, as I mentioned, there is a liability issues and I don’t even want to go through something like that again. If you had errors I could see (that includes the developer’s console (STRL+SHIFT+I), that would be something.
If you want v3, the archive is here: https://github.com/reduxframework/redux-framework/tree/redux-3-archive

Again, it’s unsupported. If there are issues or errors (if you’re using PHP 8, there will be many deprecation issues), you’ll be on your own, or you’ll have to hire a freelancer to fix them.

I looked at the HTML of both sites. The original one has the “options-output” CSS that’s generated by Redux. The second one does not, which is likely the issue. Now we have to figure out why the original sites does and the migrated site does not. A flaw in the migrated data might be the cause (I had one last week that had images in the gallery that did not transfer, causing all sorts of issues because the theme software did it improperly).

The first thing I would do is check the PHP error logs are any error that mentions Redux. If you see them, I would need to know what they are. If there are no errors that relate to Redux, then you’ll need to report this to the theme author. The reason is that we do not have access to themes that use Redux. Only theme authors are able to debug their themes. We do not support themes that use Redux. If there isn’t an obvious error directly related to Redux preventing the CSS output, the theme author would have to review your migrated install to determine the cause. That’s not something we are able to do either.

Let me know if there are PHP errors that mention Redux.

Based on the little information provided there isn’t much I can tell you. Redux out of the box in demo mode and Elementor free version have no conflicts. Redux is an options framework. It has noting to do with page editing.

This is likely an issue with the theme, but we cannot support themes as we didn’t write them and have no access to them. Please report this to the theme author. If they discover an issue between Redux and their theme and Elementor, then they need to be the ones to report it to us through our support page with the required data as only they can give us a copy of their theme to test.

Hi,

As shown here, Redux in and of itself is not a resource hog: https://plugintests.com/plugins/wporg/redux-framework/latest

When Redux is activated, it also activates every option in the theme and whatever code is associated with them. That usually where the problem lies.

The problems you are describing are usually due to one of two things. Either the theme is badly written, which is common, or your server doesn’t have enough resources. Unfortunately, neither of those we can assist with as they are outside the scope of our support. I would start by contacting the theme author and talking to them about it. They have the ability to check your server settings.

First, I can read German, but I can barely write it, so I must reply in English.

Here’s the issue, as I’ve posted many, many times. We do not support themes that use Redux. We do not have access to themes that use Redux. If theme authors are using Redux incorrectly, we have no control over, even if it causes errors in the Redux plugin. The options data must always be an array. Always. For whatever reason, it was saved as a string. If the theme is doing that, they need to fix it. I don’t know. We don’t support themes.

All I can do is catch the bad data and reset it to prevent fatal errors. If you find the options are never saving, then it’s something you’ll have to report to the theme author, because it’s Redux responding to bad data so your site doesn’t crash.

To download, install and activate the fixed version of Redux, v4.5.6.1, download it from here: https://github.com/reduxframework/redux-framework/archive/refs/heads/master.zip