Kev Provance
Forum Replies Created
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All fields are saved. This is by design.
Please submit an issue here: https://github.com/reduxframework/redux-framework/issues
It is required that you read the instructions provided and provide ALL the data. If parts are skipped, the ticket won’t be considered. This includes the sample config you are using.
Forum: Plugins
In reply to: [Redux Framework] Typography Line height IssueThat is by design or the results can be unpredictable. It’s recommended to set defaults for both.
For the docs, user submission are accepted.
Forum: Plugins
In reply to: [Redux Framework] Redux FrameworkHi,
The author of the theme you are using has chosen to embed that extension. We also no longer offer it or support it as the Redux plugin handles it now. I would suggest contacting the theme author and either asking him to update Redux and remove that extension, or suggest he update the code on his own, which he can do. It’s not something we are able to do as it’s part of the theme now.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Redux stops users from logging in to WordPress backendGlad it worked out!
Forum: Plugins
In reply to: [Redux Framework] Redux stops users from logging in to WordPress backendHi,
Redux is a developer’s tool, not a commercial one. We typically do not support themes and theme users as it’s the theme author’s responsibility to do both. We do not have access to themes that use Redux and can do no debugging. There could very well be a theme feature causing this (turning off Redux would turn off that feature, making it appear Redux is the cause).
You’ll need to report this issue to the theme author and see if they can recreate it. If they can, and they are able to determine Redux is the cause, then they need to be the person to contact with via our support forum with the supporting data, and we’ll work with them to find a solution as they are the only ones who can provide us a copy of their theme.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Function section_menu is deprecated since version 4.0.0Hi,
If you are not the theme author, you will need to contact whoever that is and report this to them. They need to update the Redux API they are using in their theme. We updated it seven years ago, so they’ve had ample time to accomplish this. It’s not something we can fix
If you ARE the theme author, then update your Redux API.
Forum: Plugins
In reply to: [Redux Framework] Redux Framework issues with my scrolling barHi,
I’m the one who monitors the email we use for support, and I’ve received no issues regarding this. What you are describing is a theme issue. Redux is an options framework that creates the option panel the theme creates to control it’s various options. It has no control over the output on the front end short of CSS that may be added via a selected theme. I honestly do not know as we do not support themes that use Redux. We have no access to them or any control over how theme authors use Redux. When you disable Redux, it’s shutting off the part of the theme that is giving you the issues. Enabling Redux restores the option that controls that part of the theme. Consequently, Redux takes the blame and I have to explain why it’s not a Redux issue. This support forum is full of those types of posts.
I recommend contact whomever authored the theme you are using and reporting the issue to them. They would better know which option cause the issue and how to fix it.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Translation Issue with Redux Framework – Custom Text DomainRedux isn’t handling anything, you see. You are adding translator’s into your Redux config, which is a PHP file your theme is loading. The translators API still does the work, not Redux. The issue is when you are loading your config, which sound like it still happening before the
load_theme_textdomainI have no idea how you’ve chosen to structure your theme and why I can’t advise on this. It’s about loading order, which isn’t a Redux issue as Redux is not doing any actual translation.
Welcome to theme development. It’s chock full of issues such as this.
Forum: Plugins
In reply to: [Redux Framework] Translation Issue with Redux Framework – Custom Text DomainThe common issue with the
_load_textdomain_just_in_timenotice is that theget_plugin_data()API needs to have the third parameter set to false to avoid the expected loaded translations. That error occurs when they aren’t loaded and that API is called. It’s a change WP made without really telling anyone.As long as you are loading your Redux config and the
load_theme_textdomainon aninithook, the translations will work as expected.This really isn’t a Redux issue, it’s a theme development issue beyond the scope of our support. If you have access to ChatGTP or Grok, that are very useful for debugging issues.
Hi @anchises!
Thank you for reporting this. I was able to reproduce the issue you reported and have created an internal ticket for this issue
We’ll aim to release a fix in a future release.
Best regards,
Kev
Forum: Plugins
In reply to: [Redux Framework] Urgent Issue with language errorThe notice is generated by the theme. As we do not support themes that use Redux and have no access to them, you will have to report this to the theme author. Redux does not use the ‘tribunalex’ domain.
The reason the notice comes and goes when Redux is activated/deactivated is because Redux controls all the options inside the theme. My guess is the domain API used inside the theme is inside a certain option. Disable Redux and that option is disabled and the code isn’t run. The theme author can verify this.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Urgent issue fixThis is an issue with the theme. We do not support themes that use Redux. You will need to contact the theme author for support.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Redux breaks my siteThey probably have Redux embedded, or some hacked up version of it (also no longer supported, technically). That being the case, if Redux has issues while they’re using the embedded version, you’ll have to report it to the theme author. They’d have to make the updates.
Forum: Plugins
In reply to: [Redux Framework] Redux breaks my siteYou’ll need to remove the
vendor_supportplugin. It is no longer compatible with Redux 4 and won’t function as intended.