Kev Provance
Forum Replies Created
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Forum: Plugins
In reply to: [Redux Framework] Website brokenYou’ll need to update your version of PHP. Redux requires, at a minimum, PHP 7.1. Although PHP 7.4 higher is recommended because of security issues.
Good luck.
You need to contact the author of your theme. Support for premium products is not permitted here per WordPress guidelines.
Forum: Plugins
In reply to: [Redux Framework] BUG on type ‘typography’Unsure. Within the next twenty days, most likely.
Forum: Plugins
In reply to: [Redux Framework] BUG on type ‘typography’Try the 4.3.19.1 version of Redux in our repo (https://github.com/reduxframework/redux-framework) and see if that corrects the issue.
Forum: Plugins
In reply to: [Redux Framework] Redux Framework causes loading issuesThis is not behavior Redux would cause, as it is an options framework.
What this typically means is that there is a problem with the theme someplace. The reason it stops when you disable Redux is that you are disabling all theme options when doing so, which means whatever is causing this is not happening as it’s like tied to an option. When Redux is reactivated, whatever option is tied to the failing feature is reactivated. This gives the appearance that Redux is the issue when it’s actually a theme issue. If you read old tickets here, you will see this is the case time and again.
We do not support individual themes and theme users as we have a copy of the theme, no way of knowing how theme authors are using Redux or using it properly (many do not), and tickets regarding premium themes are not permitted here per WordPress guidelines. You will need to contact whoever does support for the theme. If they are able to rule out their theme code and have hard data Redux is the issue, then they need to be the ones to contact us with a support ticket.
Good luck.
An upgrade to the theme you are using has been issued. I highly recommend keeping your theme updated to avoid these types of things. Good luck.
Forum: Plugins
In reply to: [Redux Framework] Persistent Message in WordPressThis is not a message generated by Redux. It looks like a message from the theme author. Since we do not support individual themes, you will need to contact whoever authored your theme and ask them if they included this message.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] display options in frontend of websiteAgain, without seeing your entire Redux config and the BLOCK of code that is giving you the error, I have no way of knowing what is happening. Historically, it’s because devs are doing something incorrectly (and as I indicated previously, you CANNOT use option IDs that contain spaces. It won’t work).
I suggest you load the Redux sample config (Settings > Redux > Enable Panel Demo) and begin your work there. I suggest this because I know the demo panel works. PLEASE, change the opt_name, and the page_slug arguments since using the defaults will lead to problems after you release your project.
I would also suggest thoroughly reviewing the docs site: https://devs.redux.io/ and start with the Guides section. Also, to use Redux (and write themes/plugins), you need, at a minimum, a moderate level of PHP knowledge.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] display options in frontend of websiteI have no way of knowing how you are using Redux based on one error message. You would need to post your entire options-config.php and the block (not just the line) of code that’s not working. Chances are, something is being done incorrectly.
Forum: Plugins
In reply to: [Redux Framework] display options in frontend of websiteThat’s pretty much how to do it, although you can’t use spaces in option IDs.
Metaboxes uses a different API: https://devs.redux.io/core-extensions/metaboxes.html
Forum: Plugins
In reply to: [Redux Framework] Repeater Field Not Working in Custom Post TypeYou posted this to our github issue tracker. Closing here.
Forum: Plugins
In reply to: [Redux Framework] Missing add to cartI answered this is the same post you made last week. YOu MUST report this to the theme/plugin author. Redux is an options framework. That means when it’s disabled, no options are set. Enable Redux, and the options are set again. Based on having answered this kind of question many times in the past, the cart button issue is some option in the theme not set, which is why you must contact the theme/plugin author for support. We do not support individual themes/plugins, and premium theme/plugin support is not permitted in these forums.
Forum: Plugins
In reply to: [Redux Framework] Add to cart button missingYou need to take this up with the theme author as we do not support themes, and premium theme support is not allowed here.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Media Library Grid empty when Redux plugin activeI am unable to reproduce this behavior. It may not be Redux, it may be your theme. You’ll have to check your PHP error logs and check the stack trace to see where the error originates, versus the line that triggered it.
Forum: Plugins
In reply to: [Redux Framework] Redux Framework is causing my website slow downYou’ll have to contact the author of your theme and report the issue. Two reasons. 1) It’s a premium theme, and support for those is not allowed in these forums. 2) I do not have access to the theme and can do no testing. It’s also the theme developer’s responsibility to debug their work. I have no way of knowing how they are using Redux.
If the theme author determines there is an issue with Redux, they need to be the ones to file an issue with us, and we’ll work with them to determine the cause.
Good luck.