Kev Provance

Unfortunately, “fatal error” is a generic message and tell us nothing. You need to read the email sent to the admin of the account on that site, which will contain the actual error message we need to see.

Also, please disable the Vendor Plugin. That is for developers only.

Thank you, kindly (and also for the nice review). I don’t like bugs or unhappy users. If it’s something I can fix, I’ll have it done by day’s end (obviously, that doesn’t include theme issues, which I have no control over). I hope to push the maintenance release here this week so you don’t have to keep using the beta version.

Are you using a plugin called Redux Vendor Support? If so, disable it if you aren’t the theme author. It’s not needed.

Please turn off your theme and load a base WordPress theme, like Twenty-Twenty One. Then disable ALL plugins EXCEPT Redux Framework. Afterward, determine if the issue still occurs.

You see, many times, themes use Redux incorrectly, and I’ve not yet seen any data that supports Redux is the issue. Redux controls the theme’s options system, so when Redux is disabled, certain codes within the theme are not executed and it seems like the problem went away, and Redux takes the blame. See almost any post in this forum. That’s usually the case.

We do not support themes that use Redux and 1) We do not have access to premium themes, 2) Premium theme support is not allowed in these forum per WordPress guidelines, and 3) We have no control over how developers use Redux. I’ve been working on Redux for thirteen years and I’ve never seen this kind of activity except when theme developers write bad themes.. Redux, out of the box, will not spike memory usage.

You also never indicated what version you are using or what version of PHP you are running, so my guesses are limited, but if you try what I asked you to try and things don’t go haywire, then it’s clear there is a theme issue. In that case, you’ll have to contact the theme author.

Also, the version of them theme you are using is 2.8.7. The latest version is 3.4.0. You are several versions behind. Additionally, I would highly suggest updating your theme.

Okay, I’m sorry. But I’m not sure why you think Redux is the issue. No data, including specific error messages, have demonstrated this.

As said previously, Redux is an options framework, so when it’s disabled, the theme options run their defaults. Usually, code inside different options sometimes triggers errors that don’t trigger when Redux is disabled. This leads people to believe Redux is the problem, when it’s not. Look at issues in this forum. 90% of them are exactly this.

Did you contact the theme author and ask for support? Technically, it is their job to determine why their theme is causing errors. If the theme author makes the determination Redux is the case, and they have the data to prove it, then we’d need to hear from them. Typically, we do not support themes or plugins that use Redux as I don’t have access to them, and I have no control over how they use Redux.

Good luck.

Well, here’s the problem: icl_get_home_url isn’t a function found in Redux or that Redux uses. It’s a function found in the WPML plugin (see https://gist.github.com/jrobinsonc/31054f6ec9b1227d60ea0083bf0a2287)

Redux is an options framework, so when it’s disabled, the theme options run their defaults. Usually, code inside different options sometimes triggers errors that don’t trigger when Redux is disabled. This leads people to believe Redux is the problem, when it’s not. Look at issues in this forum. 90% of them are exactly this.

As Niva is a premium theme, I do not have access to it and can do no further research. The version you are running dates back to 2019, so updating the theme may be necessary. I also see you’re running WordPress 5.9. You may also need to update WordPress, as we’re up to 6.2 now.

If after these things there is still an issue, you’ll need to contact the theme author. According to their ThemeForest page, the theme supports WPML which suggests the error lies there and is triggered because the code exists in a conditional block controlled by Redux. All I can tell you for certain is that Redux isn’t the issue.

Good luck.