Kev Provance
Forum Replies Created
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Forum: Plugins
In reply to: [Redux Framework] delete or change image 404For the final time, we have no control over how theme developers use Redux. We do not have access to those themes and consequently do not support them. Please contact the theme developer for theme support.
Forum: Plugins
In reply to: [Redux Framework] delete or change image 404Perhaps, but we have absolutely nothing to do with that.
Forum: Plugins
In reply to: [Redux Framework] delete or change image 404We do not support themes that use Redux. You will need to contact the theme author for theme support.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Remove hreflang generated by reduxWe cannot. When Redux generates content, it is, in fact, a content generator. If the theme author wants to hack around and do so, we cannot stop them. You’d have to ask the theme author.
Good luck
Forum: Plugins
In reply to: [Redux Framework] How to remove “Welcome to Redux Framework” page from themeUnless you are the theme developer and/or you are learned in writing a child theme with WordPress API to add code to your site, you can’t. There is no simple ‘layman’ way to do so.
As this appears to be someone else’s theme (and if no I apologize). I would contact their support and ask them the steps to do it. We typically do not support theme users and Redux is a developer’s product, not a commercial one.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Sorry, the content area was not found in your pageIt’s not a Redux error. Most times when Redux is disabled, it’s disabling some function in the theme (as indicated by the words ‘template’ and ‘the_content’ which are used in theme templates) that uses Elementor. We do not support themes that use Redux nor we we have access to them. You’ll need to contact the theme author for support.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Issues with translating the labels in the options panelThe issue could be many things, although they’d have nothing to do with Redux. Redux contains no code that does translations. You’ve provided that in in your option config with esc_html__(). We don’t offer support for WordPress and how it does or does not do things, plus I don’t have access to your theme (and that’s a premium service anyways, which we cannot advertise here).
The most common issue would be the thread of execution. For example, if you are loading your config before translation are loaded, they would not show. That would be one reason why some translations appear and why some do not. I have no idea how your theme is setup or how you are specifically using Redux.
Ensure your translations are loaded before including the options config.
Good luck
Forum: Plugins
In reply to: [Redux Framework] Old Theme with Redux gives me Fatal ErrorUse wetransfer.com and use their service to send the complete theme AND child theme to support@redux.io.
Forum: Plugins
In reply to: [Redux Framework] There has been a critical error on this website.Unless there is a specific error message you can provide, you will have to report this to the theme author. Redux is not a commercial product and we do not support themes that use Redux. We do not have access to them as they are premium and can do no testing. The theme author will have to duplicate this issue and if they determine Redux to by the problem, they report it to us and we work with them to solve the issue. 99 percent of these issue stem from a problem with theme options code that crash Redux and only theme author can make that determination and fix it.
Good luck.
Forum: Plugins
In reply to: [Redux Framework] Old Theme with Redux gives me Fatal ErrorUnfortunately, we do not support themes that use Redux, and the theme you are using is a premium theme I do not have access to. The way this works is that you’ll have to report this to the theme author (or agency who did your child theme), they have to recreate it, and then report it to us, because we will need a copy of the theme and that’s not something you can legally provide.
If the theme is abandoned, then this becomes a premium support issue which we are not permitted to discuss in this forum. You’d have to contact us through our website http://www.redux.io.
My guess is the theme embedded Redux originally. Have you tried disabling the Redux plugin and letting the embedded version run?
Again, folks are blaming Redux for theme issues. We have no control over how theme developers use Redux and many times, they use it improperly. If you were to use a stock WordPress theme and activate the Redux demo mode, you’d see no such issues. This is a complaint you need to take to the theme author. We do not have access to premium themes and we are unable to support themes that use Redux. Blaming us is blame misplaced. If you have a specific error or conflict that originates with Redux, we’ll be happy to look into it. You’ll need to (properly) use our support form: https://redux.io/support/
Forum: Plugins
In reply to: [Redux Framework] JSON file allowWordPress, by default, does not allow JSON files to be uploaded without using a plugin that allows the modification of MIME types (or you write your own code to do so). Conversely, any field Redux creates will abide by those same limitations.
See: https://codeastrology.com/how-to-upload-json-file-to-wordpress-2022/
Forum: Plugins
In reply to: [Redux Framework] New Redux framework breaking old redux based themeAwesome! You, too!
Forum: Plugins
In reply to: [Redux Framework] New Redux framework breaking old redux based themeLocate the following file:
wp-content\themes\pol\admin\redux-extensions\extensions\custom_typography\extension_custom_typography.phpOn line 34:
class ReduxFramework_extension_custom_typography extends ReduxFramework {Remove ‘
extends ReduxFramework‘ (it never should have been there to begin with).Save the file and reload.
Let me know if it works for you.
Forum: Plugins
In reply to: [Redux Framework] New Redux framework breaking old redux based theme@luminrach – I found an old copy of the theme you are using and was able to recreate your issue. Do you have the ability to edit your copy of the theme on your server? If so, I can tell you what line you need to modify to fix this.
Let me know!