Hi there,
I would like to understand your site and the problem better.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi Rob,
Can you check whether there are any errors in the log? Please go to WooCommerce >> Status >> Logs, find an error log timestamped around the time this order was placed (in the dropdown), click “view”, copy the whole error log and send it to us.
Hi there,
Can you share your site so I can test this on my end?
Hi there,
I checked this for you and there are no reported issues that you describe above.
Can you try with another computer or with all browser extensions deactivated?
Plugin Support
Siew
(@kosiew)
Plugin Support
Siew
(@kosiew)
Hi there,
For us to understand the website setup better, can you please share the site status report with us?
You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.
Please paste the copied contents here.
In addition, can you test whether you can reproduce the issue with the Storefront theme?
Hi there,
Please deactivate Lara Analytics and test the following.
If you would like to test the tracking and make sure it’s sending over the correct data to Google, you can use the Google Tag Assistant tool for Chrome.
To learn more about this, please refer to the “Testing Analytics” section at https://docs.woocommerce.com/document/google-analytics-integration/#section-4
In addition, here is an article you can read to learn more about checking your tag setup.
https://support.google.com/analytics/answer/1008083?hl=en
Hi there,
> set gtag script before </head> for Analytics in all pages.
Google Analytics Integration support for gtag.js is being worked on here in this github issue:
https://github.com/woocommerce/woocommerce-google-analytics-integration/issues/102
Can you try by removing the gtag.js in header in the meantime?
Plugin Support
Siew
(@kosiew)
Hi there,
This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hi there,
This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hi there,
This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hi there,
This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
Siew
(@kosiew)
Hi there,
I am very glad to hear that. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Plugin Support
Siew
(@kosiew)
Hi there,
Issue:
Link to image: https://d.pr/i/gpN2Rf
I noticed a few issues in your SSR:
1) WC Database Version: 4.1.1
– the WooCommerce database is out of date. It should be 4.6.1, same as your WooCommerce version
There should be a notice on your dashboard with a notice about updating the database to the latest version. It’ll look like this:
Link to image: https://cld.wthms.co/UJv94b
Clicking that button will run the required database update.
2) MySQL Version: ❌ 5.5.59-log – 推奨の最低限の MySQL バージョンは 5.6 です。参照: WordPress 要件
It should be at least 5.6.
To learn more about this, please refer to the “Recommended” section at https://docs.woocommerce.com/document/server-requirements/#section-1
Please contact your hosting company to fix the MySql issue.
Please try the above and let us know how it goes.
Hi there,
Excerpt from your previous thread:
> after the latest WooCommerce update (to 4.5.2) the order status goes to ‘processing’ instead of ‘completed’ after successful payment. https://ibb.co/HxryppL
All products are marked as virtual and downloadable.
> I noticed that the orders that have the issue don’t use either of the product versions. I don’t know how this is possible.
In other words, your customers are able to order variable products without choosing a variation. After these orders are paid, the order status remains as processing, am I correct?
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
