Plugin Support
Siew
(@kosiew)
Hi there,
This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hi there,
I checked this for you and found an open issue for the best_selling_products shortcode.
Can you check whether the Best Selling Products block work better for you?
To learn more about this, please refer to the “Showcase your products” section at https://docs.woocommerce.com/document/woocommerce-blocks/#section-2.
Hi there,
> nable to install WooCommerce. It say the following: Installation failed: Could not copy file. woocommerce/vendor/symfony/css-selector/Tests/Node/ClassNodeTest.php
Can you try after uninstalling or deactivating symfony related plugins?
> try to upload it from .zip file its says:
The link you followed has expired.
May I know which link this is?
Hi there,
For this purpose, you can check file upload feature of Product Add-Ons.
To learn more about this, please refer to the “Field types” section at https://docs.woocommerce.com/document/product-add-ons/#section-4.
Hi there,
I did not get an error with this snippet
add_filter( 'woocommerce_cart_needs_payment', '__return_false' );
but the order payment still processed although the payment was not received.
For this purpose, you can check out this alternative pay later solution.
Plugin Support
Siew
(@kosiew)
Hi there,
> Is there any way I can find out what kind of information is stored in these tables?
You can do this with a tool like phpMyAdmin.
Here is a guide to get you started.
Hi there,
> yesterday we had 7 transactions on Woocomerce,
on google analytics it only shows 3 transactions,
Google Analytics will not track purchase in some instances.
eg. If a customer closes after the off-site confirmation but before the “Thank You” page, this won’t track as a purchase.
If some of the purchases are paid with a payment gateway that does not redirect to the thank you/order received page after payment, then those orders will also not be tracked.
https://docs.woocommerce.com/document/google-analytics-integration/#tracking-options
Plugin Support
Siew
(@kosiew)
Hi there,
> attempt to run the Revenue report with the “Date Range” set to the “Last Month” or “Quarter to Date” option, we see the “Your Revenue Report will be emailed to you.” pop-up message, but no email is ever received…
Some “Date Range” settings for the report do appear to function correctly, e.g. “Last Quarter”….
I tested with “Last Month”, “Quarter to Date” and could not replicate your issue on my site.
Link to image: https://d.pr/i/KFMaDs
The next step is to see why it does not work on your site.
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Plugin Support
Siew
(@kosiew)
Hi there,
WooCommerce Admin in included in WooCommerce core since 4.0.
I highly recommend not deleting the table.
Plugin Support
Siew
(@kosiew)
Hi there,
To help understand your site better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Plugin Support
Siew
(@kosiew)
Hi there,
> noticed that the WooCommerce > Customers page in Admin Panel is completely empty even when I’ve made 20 orders
I tested and could not replicate this on my site. The next step is to see why it does not work on your site.
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Plugin Support
Siew
(@kosiew)
Hi there,
The WooCommerce > Reports > Stock contains reports on stock levels for variations.
Do let us know if you have any further queries.
Hi there,
> still get the Missing E-Commerce Data into my Analytics and I don’t know why or how to solve the issue.
For this purpose, can you complete the troubleshooting steps at:
https://support.google.com/analytics/troubleshooter/7404984
I hope this points you in the right direction.
Hi there,
> seem to be missing a few transactions coming through from woocomerce to analytics,
I want to make sure I understand you correctly.
Can you tell me more what is missing and which screen at which system you are looking at?
Hi there,
If you would like to test the tracking and make sure it’s sending over the correct data to Google, you can use the Google Tag Assistant tool for Chrome.
To learn more about this, please refer to the “Testing Analytics” section at https://docs.woocommerce.com/document/google-analytics-integration/#section-4
In addition, here is an article you can read to learn more about checking your tag setup.
https://support.google.com/analytics/answer/1008083?hl=en
I hope this points you in the right direction.
