kdrwhat

Thank you, I did check all the security logs. Nothing is there regarding the students who are unable to access the product that is password protected.

Also, since they are able to access the non-password protected products, I would think if it were a security issue, they would not be able to do so.

So please, still in need of help!
Thank you,
Karen

Dear Gabriel,

Thank you for replying. No, I’m not using a plugin – I just add the password to the product in Woocommerce under ‘visibility’ password protected, which is why I can’t find any source of help since Woocommerce denied my support ticket.

Again, thank you so much for any help!

Sincerely,

Karen

Here is the System Status:

### WordPress Environment ###

WordPress address (URL): https://journeywithin.org
Site address (URL): https://journeywithin.org
WC Version: 5.4.1
REST API Version: ✔ 5.4.1
WC Blocks Version: ✔ 5.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.3.1
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 512 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.29-log
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wpjw_
Total Database Size: 162.26MB
Database Data Size: 101.96MB
Database Index Size: 60.30MB
wpjw_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjw_woocommerce_order_items: Data: 1.52MB + Index: 0.14MB + Engine InnoDB
wpjw_woocommerce_order_itemmeta: Data: 3.52MB + Index: 5.03MB + Engine InnoDB
wpjw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_actionscheduler_actions: Data: 1.02MB + Index: 0.63MB + Engine InnoDB
wpjw_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_actionscheduler_logs: Data: 1.02MB + Index: 0.34MB + Engine InnoDB
wpjw_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_comments: Data: 4.52MB + Index: 5.91MB + Engine InnoDB
wpjw_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_frm_fields: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wpjw_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpjw_frm_item_metas: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wpjw_iqblock_logging: Data: 1.02MB + Index: 0.16MB + Engine InnoDB
wpjw_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_iwp_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_options: Data: 4.06MB + Index: 0.14MB + Engine InnoDB
wpjw_pda_passwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wpjw_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_postmeta: Data: 49.42MB + Index: 28.78MB + Engine InnoDB
wpjw_posts: Data: 9.50MB + Index: 3.47MB + Engine InnoDB
wpjw_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_term_relationships: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wpjw_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_usermeta: Data: 4.48MB + Index: 3.94MB + Engine InnoDB
wpjw_users: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
wpjw_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpjw_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wc_customer_lookup: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
wpjw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_wc_order_product_lookup: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wpjw_wc_order_stats: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wpjw_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjw_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wpjw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpjw_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjw_wfconfig: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
wpjw_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wpjw_wfhits: Data: 1.02MB + Index: 0.23MB + Engine InnoDB
wpjw_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjw_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpjw_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wflogins: Data: 0.42MB + Index: 0.14MB + Engine InnoDB
wpjw_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjw_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjw_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wpjw_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjw_yoast_indexable: Data: 4.52MB + Index: 5.19MB + Engine InnoDB
wpjw_yoast_indexable_hierarchy: Data: 0.33MB + Index: 0.42MB + Engine InnoDB
wpjw_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjw_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpjw_yoast_seo_links: Data: 2.50MB + Index: 2.84MB + Engine InnoDB
wpjw_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

ajde_events: 258
attachment: 280
cf7_entry: 521
ctct_forms: 2
ctct_lists: 57
customize_changeset: 6
elementor_library: 21
frm_form_actions: 3
frm_styles: 1
nav_menu_item: 30
oembed_cache: 58
page: 34
popup: 11
popup_theme: 8
post: 13
product: 407
product_variation: 30
revision: 475
seedprod: 1
shop_order: 7702
shop_order_refund: 314
wpcf7_contact_form: 1
wpplugin_don_button: 1
wpplugin_don_order: 487
wrac_ruleset: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (29) ###

InfiniteWP - Client: by Revmakx – 1.9.4.11
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Contact Form 7 Storage: by Preseto – 2.1.1
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.0.14
Constant Contact Forms for WordPress: by Constant Contact – 1.11.0
Honeypot for Contact Form 7: by Nocean – 2.1
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.4
Disable Comments: by WPDeveloper – 2.1.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
PayPal Donation: by Scott Paterson – 1.3
Elementor: by Elementor.com – 3.2.5
EventON: by AshanJay – 3.1.6
Formidable Forms: by Strategy11 – 4.11.03
iQ Block Country: by Pascal – 1.2.11
Popup Maker: by Popup Maker – 1.16.2
Re-add text underline and justify: by Brice Capobianco – 0.3
Really Simple SSL: by Really Simple Plugins – 5.0.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
WPC Product Timer for WooCommerce: by WPClever – 3.4.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce PayPal Payments: by WooCommerce – 1.3.2
WooCommerce Redirect After Checkout: by Joe Njenga – 1.0.2
WooCommerce to Zoom Meetings: by Martin Gibson – 1.33
WooCommerce: by Automattic – 5.4.1
Wordfence Security: by Wordfence – 7.5.4
Yoast SEO: by Team Yoast – 16.6.1
WP All Export: by Soflyy – 1.2.8

### Inactive Plugins (2) ###

Theme Demo Importer: by Themely – 1.0.8
WP Super Cache: by Automattic – 1.7.3

### Must Use Plugins (1) ###

InfiniteWP - Client Loader: by Revmakx –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #636 - /shop/
Cart: #637 - /cart/
Checkout: #638 - /checkout/
My account: #639 - /my-account/
Terms and conditions: #1276 - /terms-and-conditions/

### Theme ###

Name: Nature One Pro
Version: pro4.0
Author URL: https://www.sktthemes.org
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: natureone-pro/woocommerce/archive-product.php version - is out of date. The core version is 3.4.0
natureone-pro/woocommerce/single-product.php version - is out of date. The core version is 1.6.4

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 2,394
Oldest: 2021-06-06 19:52:31 -0400
Newest: 2021-07-07 19:46:33 -0400

Failed: 1
Oldest: –
Newest: –

### Status report information ###

Generated at: 2021-07-07 19:49:39 -04:00