I am having the same issue and have for months. I just purchased a plug in and its not the pro edition. I’m in my account trying to submit a ticket. The first few times I got the “verify your email” but never received an email.
I received the verify email a few minutes ago. I verified my email and got the notification that email was verified. Yet when I go to submit ticket, it still says verify email.
I need assistance with this plug in (Customer Upload Files for WooCommerce) I paid $49.00 for. I install it and it doesn’t work.