justinsmassage
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That has been my experience with this company.
It looks like I have to pay to submit a ticket. I don’t want to pay. I just want the product to work. Please let me know how to get the software to function properly. I am unable to schedule appointments currently and am losing income as a result. Please help me fix this. I don’t mind un/reinstalling if that is necessary. Thank you, Justin
Thank you @ameliabooking,
I just contacted you through the link.
Crossing fingersHi @amythyst34,
Thanks for your response.“At the top, where the subject is, you’ll see the drop-down option for “Scheduled After Appointment”.
I am not seeing this. Perhaps my version doesn’t have it?
There is an info box underneath the email preview that explains what you need to do to enable the follow up emails.
I am not seeing this either. Hopefully @ameliabooking can help.
I enabled this option:
Amelia Settings->General Settings -> Show booking slots in client time zone
and one of my clients in my same time zone as me saw incorrect appointment times on their end when attempting to book with me.
I changed it back (turned the option off) and the correct appointment times returned.
All email functions other than, “Appointment Approved” are not working and my clients are not receiving intended emails from me and my business is paying a price. Please help
Please provide me the link to contact you through the support platform. Thank you,
This is very bad for my business.The follow up email is important to my business as it directly asks clients to make a purchase. It seems as if this feature is not working. This is a deal breaker for me. I would like a refund. I will find another booking company to work with.
Please let me know how to get a refund for this service.
Thank you,
JustinHmm, it seems as if my clients have been receiving the “Appointment Approved” email after they book, but it does not seem they are receiving the, “Appointment Follow Up” email. I have it checked at Notifications>Appointment Follow Up. When do the follow up emails generally go out after the appointment? I just checked, ” Show booking slots in client time zone.” So maybe that will help. Please advise.
That worked! Thank you!
Forum: Plugins
In reply to: [Booking for Appointments and Events Calendar - Amelia] set appointment timeHi,
Is it possible for clients to cancel their scheduled appointment through Amelia?
Thank youForum: Plugins
In reply to: [Booking for Appointments and Events Calendar - Amelia] set appointment timeI got the time part figured out, thank you!
I downloaded the Amelia update. How do I install it?
Thanks,
JustinForum: Plugins
In reply to: [Booking for Appointments and Events Calendar - Amelia] set appointment timeThank you for your response.
The ‘buffer time’ in Service Settings only allows for 1 hour increments not 15 minutes. How do I add a 15 minute buffer?
Thanks,
Justin