Mail function not working

  • Resolved ana2788

    (@ana2788)


    5 years ago

    I’m not receiving confirmations emails after an event booking is completed. Do I need to do some sort of special configuration? All the other forms are working properly so I know that is not a server/hosting problem.
    Also, when the booking is completed I am not able to click on the finish button, it’s not working. How should I fix that.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ameliabooking

    (@ameliabooking)

    5 years ago

    Hi,

    Thank you for contacting us.

    Can you please contact us on our support platform here https://tmsplugins.ticksy.com/ so we can investigate this issue further and provide help.

    Best regards.

    Thread Starter ana2788

    (@ana2788)

    5 years ago

    So basically you don’t offer support unless you’re a premium customer.

    justinsmassage

    (@justinsmassage)

    5 years ago

    That has been my experience with this company.

    Plugin Author ameliabooking

    (@ameliabooking)

    5 years ago

    Hi,

    You can contact us in Pre-purchase section on the support platform (for that section you don’t need purchase code) so we can investigate this and help, since we will probably need some temporary login credentials that you can send us in private message.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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