judysar01

Hi
Everytime a customer wants to pay with credit card on my website they get this message:

An error occurred, please try again or try an alternate form of payment.

May I know what is happening?

This is my website

https://goldenstitches.com/

Thanks

I did all the above steps but it doesn’t work

Hey there!

To better understand what’s happening, I’d like to take a look at your site’s logs.

First, check to make sure that logs are enabled via the payment plugin settings page.

To find the generated logs:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the Square Payments log that you need, then click view to load it. Here’s what that looks like: https://d.pr/i/tCljQd
3. Copy/paste the relevant part of the log into your response so we can take a look.