Joel

Hello,

Thank you for reaching out. 

As we have no control over coding for third-party plugins, we highly recommend that you report this issue to the support team, so they may further troubleshoot and provide any recommendations (or possible fixes) to resolve this issue. If the plugin authors need help from us, they can open an issue on our GitHub account, and our developers will be happy to assist.

To post on our Github Repository, you can follow this guide: https://github.com/pojome/elementor/blob/master/.github/CONTRIBUTING.md

You could also refer to our developers’ documentation and see if that helps: https://developers.elementor.com/

I hope this helps. Thanks and have a wonderful day!

Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

We’re glad to hear the issue has been solved!

Thank you for using Elementor! Have an amazing day/evening.
Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Thanks for reaching out! It seems like you’ve gone through several troubleshooting steps, and it’s good to hear that your hosting provider was able to manually change the colors for you. Since you’ve ruled out caching issues and already tried various Elementor-related solutions, here are a few additional steps you can take to diagnose and resolve the problem:

“My changes do not appear online” – https://elementor.com/help/changes-dont-appear-online/

1. Check Custom CSS: Make sure there are no custom CSS rules in your theme or elsewhere that might be overriding the styles set in Elementor. If there are custom CSS rules affecting the colors, they could be causing the discrepancy between the editor and the live site.

2. Check Browser Extensions: Browser extensions, especially those related to styling or website manipulation, can sometimes interfere with the appearance of websites. Try disabling browser extensions or testing the site in an incognito/private browsing window to see if the issue persists.

3. Inspect Elements: Use your browser’s developer tools (right-click on the page, then select Inspect or Inspect Element) to inspect the elements whose colors are not displaying correctly. Check the computed styles to see if there are any unexpected styles being applied. This can help you identify if there’s an external source affecting the styles.

4. Review heme Files: Check your theme files for any customizations, especially in the theme’s CSS file. If you’re using a child theme, review its stylesheets as well. Look for any CSS rules that might be conflicting with the Elementor styles.

5. Elementor Safe Mode: Elementor has a safe mode that can help diagnose issues caused by third-party plugins or themes. You can enable safe mode by adding ?elementor_library=save_mode to the end of your page URL. For example: https://yoursite.com/your-page/?elementor_library=save_mode. This will deactivate all third-party plugins while editing with Elementor.

6. Server Configuration: Sometimes, server configurations or security settings can interfere with stylesheets. Review your server’s error logs and server configurations to check for any issues related to CSS or stylesheets.

7. WordPress Debugging: Enable WordPress debugging by adding the following lines to your wp-config.php file:

   define( 'WP_DEBUG', true );
   define( 'WP_DEBUG_LOG', true );
   define( 'WP_DEBUG_DISPLAY', false );

This will log any PHP errors or warnings. Check the debug log (wp-content/debug.log) for any relevant error messages.

If none of the above steps work and you are using Elementor Pro, consider contacting our dedicated support on our website. We can provide specific guidance based on the details of your site and settings.

To get quicker help, please get in touch with us via ‘My Elementor‘, and we’ll be on it right away.

Be reminded that according to WordPress.org’s guidelines, we can’t offer support for commercial products here. Thanks for your patience and understanding.

Wishing you a great day!
Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,