Joel

Hello,

Thank you for reaching out to Elementor. The white space issue and inability to edit existing widgets in Elementor can be caused by a few different factors. Here are some steps you can try to resolve these issues:

1. Clear Browser Cache: Sometimes, browser cache can interfere with Elementor’s interface. Clear your browser cache or try accessing Elementor in an incognito/private window to see if the issue persists.
2. Disable Plugins: Other plugins might conflict with Elementor. Temporarily deactivate other plugins one by one and check if the issue resolves. Sometimes, certain plugins may interfere with Elementor’s functionality.
3. Switch Theme: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to check if the problem is related to your current theme.
4. Update Elementor and WordPress: Ensure that you’re using the latest version of Elementor compatible with your WordPress installation. Also, update WordPress to the latest version if you haven’t already.
5. Server Resources: Sometimes, insufficient server resources can cause issues. Check if your hosting server meets Elementor’s minimum requirements for PHP and memory limit.
6. Reinstall Elementor: If none of the above steps work, consider reinstalling Elementor. Deactivate and delete the existing Elementor plugin and then reinstall it from scratch.

Remember to always create a backup of your website before making significant changes, like deactivating plugins or switching themes, to avoid any potential data loss or conflicts.

If you are using Elementor Pro, you can use our pro support.

Please get in touch with us using your my elementor account; we will help you fix this ASAP!

Hello,

Thank you for reaching out. 

Memory Limit Increase: Although you’ve tried setting the memory limit to unlimited (-1), it seems like there might still be a restriction. You could try increasing the PHP memory limit even further in your WordPress configuration. Locate your wp-config.php file in the root directory of your WordPress installation and add or modify the following line:

define('WP_MEMORY_LIMIT', '512M'); // Adjust the limit as needed

Plugins and Theme Compatibility: Sometimes, conflicts between plugins or themes and Elementor can cause issues like this. Temporarily deactivate other plugins and switch to a default WordPress theme (like Twenty Twenty-One) to see if the problem persists. If it doesn’t, there might be a compatibility issue with one of the plugins or the theme you were using.

Server Configuration: Contact your hosting provider. They might have server configurations or limitations that affect the maximum execution time, memory usage, or script timeouts, especially if you’re on a shared hosting plan.

Reference: https://elementor.com/help/cant-edit-with-elementor/#the-widget-panel-is-grayed-out-or-loading-endlessly

If you are using Elementor Pro, you can use our pro support.

Please get in touch with us using your my elementor account; we will help you fix this ASAP!

Otherwise. to investigate the issue further, please send me your System info file. Go to your WordPress dashboard > Elementor > System Info (you can find a download button at the bottom of the page), and send it back to us.

Best regards,

• This reply was modified 2 years, 7 months ago by Joel.

Hello,

Thank you for reaching out. 

I’d love to help, but unfortunately, it’s something I can’t reproduce in my Local Host. Meaning, it is an isolated case that is happening on your website and can be caused by multiple reasons. However, I can guide you to fix the slow query issue with Elementor.

Here are a few steps you can take:

1. Check for Updates: Ensure Elementor and all associated plugins are updated to their latest versions. Sometimes, performance issues are resolved with updates.
2. Plugin Conflict: Deactivate other plugins one by one to see if the issue persists. Sometimes conflicts between plugins can cause slow queries.
3. Theme Check: Switch temporarily to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.
4. Database Optimization: Use a plugin like WP-Optimize or WP-Sweep to clean up and optimize your WordPress database.
5. Caching: Implement a caching solution like WP Super Cache or W3 Total Cache to speed up your site’s loading times.
6. Hosting: Consider your hosting provider. Sometimes, slow queries can be due to server limitations. Upgrading your hosting plan might help.

If you are using Elementor Pro, you can use our pro support.

Please get in touch with us using your my elementor account; we will help you fix this ASAP!

Otherwise. to investigate the issue further, please send me your System info file. Go to your WordPress dashboard > Elementor > System Info (you can find a download button at the bottom of the page), and send it back to us.

Best regards,

Hello,

Thanks for reaching out! To disable automatic updates for a specific plugin, navigate to Plugins → Installed Plugins from your WordPress dashboard. Click on Disable auto-updates option for the specific plugin.

Wishing you a great day!
Kind Regards,

Hello,

Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.

I appreciate your understanding.

We are wishing you a pleasant day ahead.

Kind Regards,

Hello,

Thank you for reaching out to Elementor. Please provide us with the system info, so that we can review the records and better assist you. You can download the file from the WordPress dashboard: Elementor > System Info.

If you are using Elementor Pro, consider contacting our dedicated support on our website. We can offer you specific guidance depending on the details of your site and settings.

To get quicker help, please get in touch with us via ‘My Elementor‘, and we’ll be on it right away.

Be reminded that according to WordPress.org’s guidelines, we can’t offer support for commercial products here. Thanks for your patience and understanding.

Wishing you a great day!
Kind Regards,

Hello,

Thank you for reaching out to Elementor.

Please provide us with the system info so we can review the records and better assist you. You can download the file from the WordPress dashboard: Elementor > System Info.

If you are using Elementor Pro, consider contacting our dedicated support on our website. We can offer you specific guidance depending on the details of your site and settings.

To get quicker help, please get in touch with us via ‘My Elementor‘, and we’ll be on it right away.

Be reminded that according to WordPress.org’s guidelines, we can’t offer support for commercial products here. Thanks for your patience and understanding.

Wishing you a great day!
Kind Regards,