Joel
Forum Replies Created
-
ey there,
Thank you for reaching out.
JavaScript bugs mention issues with null or undefined objects. I cannot provide the specified solution without viewing the website backend in detail and entering the WordPress dashboard. On your side, you can try the following:
- Plugin Conflicts: Other plugins can sometimes conflict with Elementor. Deactivate other plugins one by one to see if any are causing the issue.
- Update Everything: Ensure WordPress, your theme, and all plugins are up to date.
- Saving the permalinks: Try re-saving the permalinks and see if that makes any difference.
- Enable the switch front-end editor loader method. You can find it in the settings of Elementor in your WordPress Dashboard (see the screenshot below). Enable this option and check if it solved the issue.
More reference: Can’t Edit with Elementor.
Contact Support: If all else fails, and you are an Elementor Pro user, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hello,
Thank you for reaching out. Just remember that this is not official Elementor support, as we have our official support channels for our customers on our website.
Please check the following document about hotkeys: https://elementor.com/help/hotkeys/
About custom Custom CSSSince the custom CSS code is a Pro featured, you are an Elementor Pro user, you can open a support ticket at my.elementor.com.
WordPress.org rules state that commercial products are not supported here.
Best regards,Hello,
Thank you for reaching out. It seems like you are facing issues with the sticky behavior and layout of a page you are migrating from Joomla to WordPress using Elementor. Troubleshooting such issues often involves checking the CSS, JavaScript, and layout settings. Here are some steps you can take to address the problems:
Disable Initial Sticky Behavior:- Check the CSS and JavaScript of the page for any code related to the sticky behavior.
- Look for classes like
position: sticky;or any JavaScript code that sets the element as sticky on page load. - Adjust or remove this code to prevent the initial sticky behavior.
- Inspect Elements:
- Use your browser’s developer tools (right-click on the page, select “Inspect” or “Inspect Element”) to inspect the elements and their styles.
- Look for any inline styles or styles applied by external CSS that might affect the sticky behavior and positioning of the video.
- WordPress Theme Compatibility:
- Ensure that the WordPress theme you are using is compatible with Elementor and does not have any conflicting styles or scripts.
- Cache and Browser Issues:
- Clear your browser cache to ensure you are viewing the most recent changes.
- Try accessing the page in an incognito/private browsing window to rule out any cached or cookie-related issues.
- Elementor Support: If you’re an Elementor Pro user, kindly refer to our dedicated Pro support here: (https://elementor.com/help/how-to-submit-a-support-ticket/).
Without direct access to your site and its code, it’s challenging to provide specific solutions. If you encounter specific code snippets or errors, feel free to share them for more targeted assistance.
Your cooperation is deeply appreciated.
Hope your day goes well!
Cheers,
Hello,
According to the description and after checking the website, I understand it must be a cache issue.
Please try this article recommendation: My changes do not appear online; what can I do?
Have a great day,
Kind Regards,
Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hello,
Thank you for reaching out.
In Elementor forms, setting the checkbox field as required might not be as straightforward as with other fields, but you can achieve it with a little workaround. Here’s a step-by-step guide:
- Add a Hidden Field: Add a hidden field to the form. This field will act as a validator for the checkbox.
- Set Default Value for Hidden Field: Set a default value for the hidden field. This value will be used to check if the checkbox is selected.
- Add Custom JavaScript:
- Go to the form settings, and under the “Actions After Submit” section, add a custom JavaScript action.
- In the custom JavaScript, you can use jQuery or vanilla JavaScript to check if the checkbox is selected. If it’s not selected, prevent the form submission and display an error message.
jQuery(document).ready(function($) { // Replace "your_checkbox_field" with the actual ID or class of your checkbox field if (!$('#your_checkbox_field').is(':checked')) { alert('Please check the checkbox before submitting the form.'); return false; // Prevent form submission } });Save and Update.
This workaround essentially uses a hidden field to validate whether the checkbox is checked before allowing the form submission. Keep in mind that this method involves adding custom JavaScript, so make sure you’re comfortable with that.
Remember to replace “your_checkbox_field” with the actual ID or class of your checkbox field. If you’re not familiar with JavaScript or coding, you may want to seek assistance from a developer to implement this solution.
We are wishing you a pleasant day ahead.
Kind Regards,
- This reply was modified 2 years, 6 months ago by Joel.
Hello,
Please check this document: https://elementor.com/help/form-submissions/Otherwise. to investigate the issue further, please send me your System info file. Go to your WordPress dashboard > Elementor > System Info (you can find a download button at the bottom of the page), and send it back to us.
Best regards,
Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hi! You’ve provided a URL for a JavaScript file related to our Elementor Pro plugin.
Understanding that you are an Elementor Pro customer, you can open a support ticket at my.elementor.com.
Please get in touch with us using your my elementor account; we will help you ASAP!
WordPress.org rules state that commercial products are not supported here.
Best Regards,
Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hello,
Thank you for reaching out.
The template shortcodes no longer available in the free version.
Wishing you a great day!
Kind Regards,Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Forum: Plugins
In reply to: [Elementor Website Builder - more than just a page builder] Menu title colourHello,
Thank you for reaching out. Without being able to see the page, it is very difficult to determine where the issue is coming from.
Please try this article recommendation: My changes do not appear online; what can I do?
If you are using Elementor Pro, consider contacting our dedicated support on our website. We can offer you specific guidance depending on the details of your site and settings.
To get quicker help, please get in touch with us via ‘My Elementor‘, and we’ll be on it right away.
Be reminded that according to WordPress.org’s guidelines, we can’t offer support for commercial products here. Thanks for your patience and understanding.
Wishing you a great day!
Kind Regards,Hello,
Thank you for reaching out.
If you’re experiencing performance issues with your Elementor-built website and are concerned about its impact on SEO, there are several steps you can take to address the problem:
Optimize Images: Large images can significantly slow down your website. Make sure to compress and optimize your images before uploading them to Elementor.
Minimize CSS and JavaScript Files: Elementor can generate additional CSS and JavaScript files. Try to minimize these files to reduce the load time. You can use plugins or manual methods to achieve this.
Enable Caching: Utilize caching mechanisms to store copies of your web pages. This helps in serving pages more quickly to users upon revisits.
Choose a Good Hosting Provider: The performance of your website can be greatly influenced by your hosting provider. Consider using a reliable hosting service that offers good server response times.
Update Elementor and WordPress: Ensure that both Elementor and WordPress are up to date. Elementor regularly release updates that may include performance improvements.
Limit the Use of Third-Party Plugins: Excessive use of plugins, especially poorly optimized ones, can impact your website’s speed. Evaluate and deactivate unnecessary plugins.
Implement Lazy Loading: Lazy loading delays the loading of non-critical resources, such as images, until they are needed. This can improve initial page load times.
Use a Content Delivery Network (CDN): CDNs can distribute your website’s assets across multiple servers globally, reducing the load time for users regardless of their location.
Remember, each website is unique, and optimizations may vary depending on your specific use case. It’s also advisable to take backups before making significant changes to your site.
Documents:Prioritizing Your Website’s Performance
How Elementor Prioritizes and Improves Websites Performance
How to speed up a slow site with Elementor
How to Speed up WordPress: In-Depth Guide
I am here to support you through this challenging situation. If you have any further questions or concerns, feel free to reach out.
Best regards,Hello,
Thank you for reaching out.
The gradient is applied in styles: https://prnt.sc/G0U1egOrJa5Y
Document: How to Create Gradient Backgrounds for Buttons
We are wishing you a pleasant day ahead.
Kind Regards,